Common use of How do we Calculate Service Credits Clause in Contracts

How do we Calculate Service Credits. If Proact fails to meet the DRaaS SLA, the customer will be entitled to a service credit equal to 50% of the monthly cost of the virtual replica servers that Proact fails to power on within the recovery time specified in the invocation plan during the contractual retest. The monthly cost of virtual replica servers is calculated by dividing the total vRAM allocated to those virtual replica servers in the relevant Resource Pool in respect of which Proact failed to power on in the month preceding the failure by the total vRAM in that Resource Pool in the same month and multiplying the result by the total monthly cost of the Resource Pool during the same month.

How do we Calculate Service Credits. ‌ If Proact fails to meet the DRaaS SLA, the customer will be entitled to a service credit equal to 50% of the monthly cost of the virtual replica servers that Proact fails to power on within the recovery time specified in the invocation plan during the contractual retest. The monthly cost of virtual replica servers is calculated by dividing the total vRAM allocated to those virtual replica servers in the relevant Resource Pool in respect of which Proact failed to power on in the month preceding the failure by the total vRAM in that Resource Pool in the same month and multiplying the result by the total monthly cost of the Resource Pool during the same month.