Common use of How do we Calculate Service Credits Clause in Contracts

How do we Calculate Service Credits. If in any given quarter, more than 5 incidents, changes or requests have occurred and Proact fails to achieve any of the SLAs in respect of response or initiation times, then the customer will be eligible for a service credit against the charges for service management as follows: Amount by which Proact fails to meet the SLA Service Credit Note 0-10% below the target 5% of the quarterly charges If less than 5 incidents, changes or requests have occurred and Proact fails to achieve any of the SLAs in respect of response times, then the customer will be entitled to a flat service credit of 15% of the quarterly charges for service management. 11-25% below the target 10% of the quarterly charges 26-50% below the target 20% of the quarterly charges 51-75% below the target 50% of the quarterly charges 76-100% below the target 100% of the quarterly charges

How do we Calculate Service Credits. If in any given quarter, more than 5 incidents, changes incidents or change requests have occurred and Proact fails to achieve any of the SLAs in respect of response or initiation times, then the customer will be eligible for a service credit against the charges for service management as follows: Amount by which Proact fails to meet the SLA Service Credit Note 0-10% below the target 5% of the quarterly charges If less than 5 incidents, changes incidents or change requests have occurred and Proact fails to achieve any of the SLAs in respect of response times, then the customer will be entitled to a flat service credit of 15% of the quarterly charges for service management. 11-25% below the target 10% of the quarterly charges 26-50% below the target 20% of the quarterly charges 51-75% below the target 50% of the quarterly charges 76-100% below the target 100% of the quarterly charges

How do we Calculate Service Credits. ‌ If in any given quarter, more than 5 incidents, changes incidents or change requests have occurred and Proact fails to achieve any of the SLAs in respect of response or initiation times, then the customer will be eligible for a service credit against the charges for service management as follows: Amount by which Proact fails to meet the SLA Service Credit Note 0-10% below the target 5% of the quarterly charges If less than 5 incidents, changes incidents or change requests have occurred and Proact fails to achieve any of the SLAs in respect of response times, then the customer will be entitled to a flat service credit of 15% of the quarterly charges for service management. 11-25% below the target 10% of the quarterly charges 26-50% below the target 20% of the quarterly charges 51-75% below the target 50% of the quarterly charges 76-100% below the target 100% of the quarterly charges