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How Do We Handle Timers Sample Clauses

How Do We Handle Timers. We have two timers running on every ticket you raise (“respond within” and “resolve within”). These timers represent maximums – we generally come well within these time limits. In certain circumstances we will put a clock on hold - when we are awaiting a response from client with further information - when work needs to be done on-site by client - when the backup equipment is defect and need to be replaced Respond within This is the maximum amount of time (within your hours of cover) that it should take us to get back to our clients, and confirm who is dealing with the ticket – our clients get to speak to a trained technical expert straight away, rather than a recorded menu system or a call-logger. Resolve within This is the maximum time it should take to get everything up and running.

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  • Root-­‐zone Information Publication ICANN’s publication of root-­‐zone contact information for the TLD will include Registry Operator and its administrative and technical contacts. Any request to modify the contact information for the Registry Operator must be made in the format specified from time to time by ICANN at xxxx://xxx.xxxx.xxx/domains/root/.

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