Incident and Event Management. Xxxxxxx receives, identifies, correlates and classifies incoming alerts and requests to resolve issues and restore services within the Service Level Agreements (SLA) standards. Verizon will document actions and communicate with Customer throughout the event within the Verizon ticketing system (ETMS).
Appears in 4 contracts
Samples: Contact Center Managed Service Agreement, Contact Center Managed Service Agreement, Contact Center Managed Service Agreement