Common use of Incident duration Clause in Contracts

Incident duration. All Incidents recorded by the monitoring system will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened and the time when service is restored.

Incident duration. All Incidents Incident recorded by the monitoring system Network Management System will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened and the time when service Service is restored.