Common use of Incident duration Clause in Contracts

Incident duration. All Incident recorded by the Network Management System will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened and the time Service is restored.

Incident duration. All Incident Incidents recorded by the Network Management System monitoring system will be reconciled against the corresponding Service Ticket raised by the Service Desk. The exact Incident duration will be calculated as the elapsed time between the Service Ticket being opened and the time Service when service is restored.