Common use of Incident Escalation Clause in Contracts

Incident Escalation. 1. In case of operational issues affecting the availability of the services provided to users: a) The Hosting Entity will inform without delay the EuroHPC Joint Undertaking’s responsible and propose corrective actions. b) The Hosting Entity will assess the severity of the issue and its impact on the users of the EuroHPC Joint Undertaking. c) The EuroHPC Joint Undertaking and the Hosting Entity will agree on the actions to be implemented. d) The Hosting Entity will monitor their implementation and provide feedback to the EuroHPC Joint Undertaking.

Incident Escalation. 1. In case of operational issues affecting the availability of the services provided to users:: 10 benchmarks measured using linpack benchmark, unless otherwise agreed between the EuroHPC JU and the Hosting Entity a) The Hosting Entity will inform without delay the EuroHPC Joint Undertaking’s responsible and propose corrective actions. b) The Hosting Entity will assess the severity of the issue and its impact on the users of the EuroHPC Joint Undertaking. c) The EuroHPC Joint Undertaking and the Hosting Entity will agree on the actions to be implemented. d) The Hosting Entity will monitor their implementation and provide feedback to the EuroHPC Joint Undertaking.