Common use of Incident Management – Service Level Objectives & Service Levels Clause in Contracts

Incident Management – Service Level Objectives & Service Levels. ‌ Incident Management includes Incident Response, Service Restoration (with or without field engineer), and Service Availability activities described below. The Service Levels and Service Level Objectives set forth in this Clause apply only to Incident Management provided for Teams Direct Routing, Tenant Management, and Equipment at Remote Locations with Enhanced On-site Support. Remote Location support offers support 24 hours a day, 365 days a year or during Business Hours, as mutually agreed upon by the Parties. This SLA does not apply to Locations covered by Premium On-site Support.

Incident Management – Service Level Objectives & Service Levels. ‌ Incident Management includes Incident Response, Service Restoration (with or without field engineerField Engineer (FE)), and Service Availability activities described belowAvailability. The Service Levels and Service Level Objectives set forth in this Clause apply only to Incident Management Services provided for Teams Direct Routing, Tenant Management, and Equipment at Remote Locations with Enhanced On-On- site Support. Remote Location support offers support 24 hours a day, 365 days a year or during Business Hours, as mutually agreed upon by the Parties. This SLA does not apply to Locations covered by Premium On-site Support.

Incident Management – Service Level Objectives & Service Levels. ‌ Incident Management includes Incident Response, Service Restoration (with or without field engineerField Engineer (FE)), and Service Availability activities described belowAvailability. The Service Levels and Service Level Objectives set forth in this Clause apply only to Incident Management Services provided for Teams Direct Routing, Tenant Management, and Equipment at Remote Locations with Enhanced On-site Support. Remote Location support offers support 24 hours a day, 365 days a year or during Business Hours, as mutually agreed upon by the Parties. This SLA does not apply to Locations covered by Premium On-site Support.