Service Restoration. Each of the priorities has the following associated target clearance time: Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. The Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the Client’s use of the Service.
Service Restoration. If a former Employee again becomes an Employee, all Periods of Employment credited when his or her employment last terminated shall be counted in determining his or her vested interest.
Service Restoration. 1. Severity Level One - Service for Severity Level One shall be restored within [...***...]. Restoral time will be validated quarterly, through the use of the Service Performance Report (SPR).
2. Severity Level Two - Service for Severity Level Two shall be restored within [...***...
Service Restoration. Subject to any and all assistance by the Client, each of the priorities has the following associated target clearance time: Priority 1 faults 80% of Software faults cleared within 4 hours of GBG’s acknowledgement of the Software fault. Hardware faults to be cleared by the next Business Day. The Hardware, Software, or Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault. The Hardware, Software, or Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Hardware, Software, or Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the Software. Minor problem with Hardware, Software, or Service but does not impact the Client’s use. The timelines for restoration of Service are all contingent on the availability of remote access to the Client’s systems.
Service Restoration. Supporting the preparation and implementation of infrastructure investments funded under this project in various sectors in selected cities, in particular:
Service Restoration i. The service is highly available and designed with multiple standby copies of the mail data stores maintained online. Disaster recovery will entail the activation of connectivity to the appropriate standby copy of the data stores.
ii. Service restoration is agency independent. With all agencies merged into a single environment all agencies will become available simultaneously.
iii. WaTech performs backups (in multiple formats such as log shipping, configuration file export, etc.) of systems and applications for onsite and/or offsite storage for all WaTech managed servers.
iv. In the event system restoration is needed, WaTech shall restore systems as required.
Service Restoration. 5.1 Accelerator shall acknowledge via email to the designated Customer Administrators the receipt of all calls or emails.
5.2 Accelerator shall comply with the following Service Levels in relation to the corresponding Severity Level: N/A • Consultancy 16 hours As agreed with User
Service Restoration. Service restoration refers to re-establishment of a service offered by a public or private entity (e.g., electricity, access to a hospital or clinic, day care)
Service Restoration. 3.1. Fiber Access Line related Faults will take 1 to 2 working days to resolve.
3.2. Customers are responsible for bringing faulty modems to TFL/CONNECT office for testing.
3.3. In the process of resolving your fault and restoring service you the person responsible for this account will be deemed the point of contact. Any interaction in regards to password resetting will only go through you UNLESS otherwise specified by you.
3.4. Any fault arising from the customer’s computer (apart from Modem* & Fiber Access Line) is the sole responsibility of the customer. *Only if still under Warranty.
Service Restoration. If a former Employee is rehired before incurring a Break in Service, or after incurring a Break in Service if (1) he or she had a vested interest in his or her Accounts derived from Contributions made by an Employer or (2) the length of his or her break does not equal or exceed his or her pre-break service, all Periods of Employment credited when his or her employment last terminated shall be counted in determining his or her vested interest. Otherwise, his or her Periods of Employment credited when his or her employment last terminated shall not be counted in determining his or her vested interest.
