Service Restoration. Each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. The Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the Client’s use of the Service.
Service Restoration. 3.1. All ADSL/VDSL Telephone Line related Faults will take 2 to 5 working days to resolve.
Service Restoration. If a former Employee again becomes an Employee, all Periods of Employment credited when his or her employment last terminated shall be counted in determining his or her vested interest.
Service Restoration. Supporting the preparation and implementation of infrastructure investments funded under this project in various sectors in selected cities, in particular:
Service Restoration. 1. Severity Level One - Service for Severity Level One shall be restored within [...***...]. Restoral time will be validated quarterly, through the use of the Service Performance Report (SPR).
Service Restoration. 3.1. Fiber Access Line related Faults will take 1 to 2 working days to resolve.
Service Restoration. 5.1 Accelerator shall acknowledge via email to the designated Customer Administrators the receipt of all calls or emails.
Service Restoration. Service restoration refers to re-establishment of a service offered by a public or private entity (e.g., electricity, access to a hospital or clinic, day care)
Service Restoration. Subject to any and all assistance by the Client, each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of Software faults cleared within 4 hours of GBG’s acknowledgement of the Software fault. Hardware faults to be cleared by the next Business Day. The Hardware, Software, or Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault. The Hardware, Software, or Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Hardware, Software, or Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the Software. Minor problem with Hardware, Software, or Service but does not impact the Client’s use. The timelines for restoration of Service are all contingent on the availability of remote access to the Client’s systems.
Service Restoration i. The service is highly available and designed with multiple standby copies of the mail data stores maintained online. Disaster recovery will entail the activation of connectivity to the appropriate standby copy of the data stores.
