Common use of Incident Management Clause in Contracts

Incident Management. The Incidents will be managed in order of their priority, from critical to low: Priority Target Response Time Target Resolution Time Critical via phone, email and ticket: within 30 mins 4 hours High 4 hours Medium 8 hours Low 12 hours Definition

Incident Management. The Incidents will be managed in order of their priority, from critical Critical to lowLow: Priority Target Response Time Target Resolution Time Critical via phone, email and ticket: within 30 mins 4 hours High 4 hours Medium 8 hours Low 12 hours Definition