Common use of Incident Response Times Clause in Contracts

Incident Response Times. An Incident is any disruption to the normal operation of a service. UTS will accept and resolve incidents as defined in the UTS Incident Management process included in Attachment E. The standard UTS Incident Response Service Level Agreement targets apply to services provided within this agreement. The response time targets are based on the priority assigned to the incident in the UTS IT Service Management System.

Incident Response Times. An Incident is any disruption to the normal operation of a the service. UTS will accept and resolve incidents as defined in the UTS Incident Management process included in Attachment E. F. The standard UTS Incident Response Service Level Agreement targets apply to services provided within this agreement. The response time targets are based on the priority assigned to the incident in the UTS IT Service Management System.software, Remedy. Specific priority examples for desktop support are listed below: