Incident. The term “Incident” shall mean any event which is not part of the standard operation of a Service and which causes, or may cause, an interruption to, or a reduction in, the quality of that Service.
Appears in 4 contracts
Samples: Contract for Project Information Management System, Contract Ma 017 18010489, Contract Ma 017 20011143
Incident. The term “Incident” shall mean means any event which is not part of the standard operation of a Service and which causes, or may cause, an interruption to, or a reduction in, the quality of that Service.
Appears in 1 contract
Samples: Contract for Risk and Claims Management Information System Solutions
