Incidents and service requests. Non-production environment incidents are considered priority 3 or 4, dictated by circumstances and will be prioritized and scheduled similar to production service requests.
Appears in 18 contracts
Samples: Centralsquare Solutions Agreement, Centralsquare Solutions Agreement, Centralsquare Solutions Agreement
Incidents and service requests. Non-production environment incidents are considered priority 3 or 4, dictated by circumstances and will be prioritized and scheduled similar subordinate to production environment service requests.
Appears in 2 contracts
Samples: Independent Contractor Agreement, Intergovernmental Cooperation Agreement
