INCLUDED SERVICE LEVELS. The Service Provider strives to provide the service levels defined within this Agreement. General Service levels are defined in in Section 1.0 Coverage Summary and Service Levels specific to the individual services the Service Provider is offering under this Agreement are defined within Appendix 3.
Appears in 2 contracts
INCLUDED SERVICE LEVELS. The Service Provider strives to provide the service levels defined within this Agreement. General Service levels are defined in in Section 1.0 Coverage Summary and Section 1.2 Service Levels specific to the individual services the Service Provider is offering under this Agreement are defined within Appendix 3.2. Exceptions to the service levels provided as part of this Agreement are not applicable with the following situations:
Appears in 1 contract
Samples: Managed Service Agreement
INCLUDED SERVICE LEVELS. The Service Provider strives to provide the service levels defined within this Agreement. General Service levels are defined in in Section 1.0 Coverage Summary and Service Levels specific to the individual services the Service Provider is offering under this Agreement are defined within Appendix 3.1.0
Appears in 1 contract
Samples: Managed Service Agreement