Incoming Calls. All incoming calls will be answered within five (5) rings. Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain “on-hold” or to be switched to a message center where Service Recipient can leave a message. FRANCHISEE’S CSR shall return Service Recipient calls.
Appears in 2 contracts
Samples: Town of Windsor, Town of Windsor
Incoming Calls. All incoming calls will be answered within five (5) rings. 713 Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain 714 “on-hold” or to be switched to a message center where Service Recipient can leave a message. 715 FRANCHISEE’S CSR shall return Service Recipient calls.. 716 ARTICLE 8. Record Keeping & Reporting Requirements
Appears in 1 contract
Samples: Agreement
Incoming Calls. All incoming calls will be answered within five (5) rings. 715 Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain 716 “on-hold” or to be switched to a message center where Service Recipient can leave a message. 717 FRANCHISEE’S CSR shall return Service Recipient calls.. 718 ARTICLE 8. Record Keeping & Reporting Requirements
Appears in 1 contract
Samples: Agreement
