Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us: 1. Your name, the Account number and/or 16-digit Card number; 2. Describe the error or the transfer you are unsure about, and explain why you believe there is an error or why you need more information: and 3. The dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twenty
Appears in 8 contracts
Samples: Deposit Account Agreement, Deposit Account Agreement, Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Cardholder Services, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canX.X. Xxx 000000, Xxxxxxxxxxxx, XX, 00000. if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to X.X. Xxx 000000, Xxxxxxxxxxxx, XX, 00000. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000.
Appears in 5 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000Cardholder Services telephone number located on the “List of All Fees”, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canwrite to Cardholder Services at X.X. Xxx 000000, Xxxxxxxxxxxx, XX 00000 if you think your statement transaction or receipt is wrong or if you need more information about a transaction listed on the statement your transaction or receipt. We You must hear from you no later than 60 contact us within one hundred and twenty (120) days after we sent the FIRST statement transfer or transaction allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by calling the number located on which the problem “List of All Fees” or error appearedby writing to Cardholder Services at X.X. Xxx 000000, Xxxxxxxxxxxx, XX 00000. You will need to tell us:
1. : • Your namename and Card ID number, the Account number and/or 16-16 digit Card number;
2, or other information that identifies your Card Account. Describe the error or the transfer you are unsure about, and explain why • Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved. • Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send us your complaint or question questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyfive
Appears in 4 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) -000-0000, contact Oxygen Support via the infax to 000-app messaging feature 000-0000, write to Cardholder Services, XXXX.xxx, X.X. Xxx 000000, Xxxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxx.xxxxxxx@xxxx.xxx if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000- 000-0000 or writing to Cardholder Services, X.X. Xxx 000000, Xxxxx, XX 00000. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyten
Appears in 3 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) -000-0000, contact Oxygen Support via the inwrite to MoCaFi Disputes, PO Box 543000, Omaha NE 68154, fax to MoCaFi Disputes at 000-app messaging feature 000-0000 or send an email message to: xxxxxx@xxxxxxxxx.xxx to xxxxxxxx@xxxxxx.xxx as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:.
1. Your Tell us your name, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there it is an error or why you need more information: and
3. The Tell us the dollar amount of the suspected error. error If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, point-of-sale transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentytwenty (20) business days to credit your Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 2 contracts
Samples: E Sign Agreement, E Sign Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 000-0000, please contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx us as soon as you canpossible at 000-000-0000 or write to us at PrestigePay Card Services XX XXX 000 Xxx Xxxx, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptXX 00000. We must hear from allow you no later than 60 to report an error until 120 days after we sent the FIRST statement on which transfer allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by contacting us at the problem telephone number or error appearedaddress above. You will need to tell us:
: (1. Your ) your name; (2) your Card Number, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain (3) why you believe there is an error or why you need more information: and
3. The error, (4) the dollar amount of involved, and (5) approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Card Account. For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twenty20 business days to provisionally credit your Card Account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at the telephone number shown above. Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the law says that we cannot. For example, we may:
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Cardholder Services, contact Oxygen Support via the inInComm Financial Services, P.O. Box 826, Xxxxxxx, GA 31808-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, 0826 if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to InComm Financial Services, P.O. Box 826, Xxxxxxx, GA 00000-0000.Xxx will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card. Keep reading to learn more about how to register your Card Account. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call the telephone number shown above or visit XxXxxxxxxXxxx.xxx. It is important to register your Card Account as soon as possible. Until you register your Card Account and we verify your identity, we are not required to research or resolve any errors regarding your account. To register your Card Account, go to XxXxxxxxxXxxx.xxx or call us at 0-000-000-0000. We will ask you for identifying information about yourself (including your full name, address, date of birth and Social Security Number, so that we can verify your identity.
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● Report such error via the App (where available). ● Send an email at xxxxxxx@xxxxxxxxx.xxx, ● Call 0-000-000-0000, or ● Write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which your statement. You may request a written history of your transactions at any time by contacting Support via the problem App or error appearedby writing to: PO Box 108, Draper, UT 84020. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Savings Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Savings Account. For errors involving a new Account, POS transactions, Savings Account or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Savings Account, we may take up to twentytwenty (20) business days to credit the Savings Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, contact Support via the App.
Appears in 2 contracts
Samples: Savings Account Agreement, Savings Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Xpectations! Visa Prepaid Card, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canXxx Xxxxx Xxxxxx Xxxxx, 36th Floor, Chicago, IL 60606 if you think an error has occurred in your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to Xpectations! Visa Prepaid Card One South Xxxxxx Drive; 36th Floor; Xxxxxxx, XX 00000. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Accountthe Card. For errors involving a new AccountCard Accounts, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit the Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000.
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionstransfers, call (000) telephone us at 000- 000-00000000 or write us at Prepaid Card Support, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx Xxx Xxxx Xxx, Xxxxxxxx, XX 00000 as soon as you can. You may also choose to contact us via xxx.xxxxxxx.xxxxx.xxx to notify us of an error, if you think your statement or receipt is wrong or if you need more however please include contact information about a transaction listed on the statement or receiptonly. Do not include confidential card information by email. We must hear from allow you no later than to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000-000-0000, visiting www.prepaid.nwfcu. org or writing Prepaid Card Support, Xxx Xxxx Xxx, Xxxxxxxx, XX 00000. You will need to tell us:
(1. ) Your name, the Account name and account number and/or 16-digit Card number;(if any).
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved.
(3) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. For errors involving a new Accountcard accounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountcard accounts, we may take up to twenty20 business days to credit your card account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documentation that we used in our investigation. If you need more information about our error resolution procedures, call 000-000-0000 or visit xxx.xxxxxxx.xxxxx.xxx.
Appears in 2 contracts
Samples: Cardholder Agreement, Prepaid Card Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) -000-0000, contact Oxygen Support via the infax to 000-app messaging feature 000-0000, write to Cardholder Services, XXXX.xxx, P.O. Box 543000, Omaha, NE 68154, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxxxxxx-xxxxxxxx@xxxxxxxx.xxx if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000- 000-0000 or writing to Cardholder Services, P.O. Box 543000, Omaha, NE 68154. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 000-000-0000 or visit xxx.xxxx.xxx.
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (0-000) -000-0000, contact Oxygen Support via the in-app messaging feature write to PO Box 000, Xxxxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, at xxxxxxx@xxxxxxxxx.xxx if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we the earlier of the date you electronically accessed the Varo Bank Account, if the error could be viewed in the electronic history, or the date Varo sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, or by writing to: PO Box , Draper, UT 84020. You will need to tell provide us:
1. a. Your name, the Varo Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved
c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Varo Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Varo Bank Account. For errors involving a new Varo Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Varo Bank Account, we may take up to twentytwenty (20) business days to credit the Varo Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 2 contracts
Samples: Bank Account Agreement, Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionstransfers, call (telephone 0-000) -000-0000, contact Oxygen Support via visit the in-app messaging feature following website, xxx.xxxxxxxxxxxxxxx.xxx or send an email message to: xxxxxx@xxxxxxxxx.xxx write Convenient Cards, Inc. Xxx Xxxxxxx Xxxxx, Xxxxx 000, Xxxxxxxxxxx, XX 00000 as soon as you can. You may also choose to email xxxxxxx@xxxxxxxxxxxxxxx.xxx to notify us of an error, if you think your statement or receipt is wrong or if you need more however please include contact information about a transaction listed on the statement or receiptonly. Do not include confidential card information by email. We must hear from allow you no later than to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, visiting the following website, xxx.xxxxxxxxxxxxxxx.xxx or writing Convenient Cards, Inc. Xxx Xxxxxxx Xxxxx, Xxxxx 000, Xxxxxxxxxxx, XX 00000. You will need to tell us:
(1) Your name and account number (if any). Your name, the Account number and/or 16-digit Card number;You will need to tell us:
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved.
(3) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or questionyour account for the amount you think is in error. For a new AccountWe will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may take up to twentyask for copies of the documentation that we used in our investigation. If you need more information about our error resolution procedures, call 0-000-000-0000 or visit the following website xxx.xxxxxxxxxxxxxxx.xxx.
Appears in 2 contracts
Samples: Chickasaw Nation Grant Card Cardholder Agreement, Choctaw Nation Prepaid Grant Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call telephone us at 1-86-NETSPEND (0-000) -000-0000), contact Oxygen Support via the inwrite to us at: NetSpend, P.O. Box 2136, Austin, TX 78768-app messaging feature 2136, or send an email message to: xxxxxx@xxxxxxxxx.xxx us at xxx.xxxxxxxx.xxx as soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptCard Account. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling us at 1-86-NETSPEND (0-000-000-0000), or writing us at: NetSpend, P.O. Box 2136, Austin, TX 78768-2136. You will need to tell us:
(1. ) Your name, the name and Card Account number and/or 16-digit Card number;
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
(3. The dollar amount of ) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card Account. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) calendar days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation. If you need more information about our error-resolution procedures, call us at 1-86-NETSPEND (0-000-000-0000) or visit xxx.xxxxxxxx.xxx.
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Xpectations! Visa Prepaid Card, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canXxx Xxxxx Xxxxxx Xxxxx, 36th Floor, Chicago, IL 60606 if you think an error has occurred in your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 1-866-679- 4869 or writing to Xpectations! Visa Prepaid Card One South Xxxxxx Drive; 36th Floor; Xxxxxxx, XX 00000. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyten
Appears in 2 contracts
Samples: Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Xpectations! Visa Prepaid Card, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canXxx Xxxxx Xxxxxx Xxxxx, 36th Floor, Chicago, IL 60606 if you think an error has occurred in your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to Xpectations! Visa Prepaid Card Xxx Xxxxx Xxxxxx Xxxxx; 36th Floor; Chicago, IL 60606. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Accountthe Card. For errors involving a new AccountCards, POS transactions, or foreign-foreign- initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit the Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error- resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (0-000) -000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canwrite to PO Box 000, Xxxxxx, XX 00000, if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we the earlier of the date you electronically accessed the Varo Advance Account, if the error could be viewed in the electronic history, or the date Varo sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, or by writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Varo Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved
c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Varo Advance Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Varo Advance Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Varo Advance Account, we may take up to twentytwenty (20) business days to credit the Varo Advance Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Advance Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● call 0-000-000-0000, ● write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, ● send an email at xxxxxxx@xxxxxxxxx.xxx, or ● report such error via the App (if applicable). We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which the problem your statement. You may request a written history of your transactions at any time by calling 0-000-000-0000, or error appearedby writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint dispute or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 7 PM ET on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint dispute or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint dispute or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint dispute or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic Card transactions, call (000) 0-000-0000000-0000 or write to Cardholder Services P O Box 551617 Xxxxxxxxxxxx, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, XX 00000 if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We You must hear from you contact us no later than 60 sixty (60) days after we have sent you the FIRST statement on which the problem or error appeared. You will need to tell us:.
(1. Your name, the Account ) Provide your name and Card number and/or 16-digit Card number(if any);
(2. ) Describe the error or the transfer transaction you are unsure about, and explain why you believe there it is an error or why you need more information: and;
(3. The ) Provide the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyWe will tell you the results within three
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● call 0-000-000-0000, or ● write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000. We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which the problem your statement. You may request a written history of your transactions at any time by calling 0-000-000-0000, or error appearedby writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint dispute or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 5 PM MT on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint dispute or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint dispute or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint dispute or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case Case of errors Errors or questions about your electronic transactionsQuestions About Your Card Account call us, call (000) 000-0000write us, or email us at the Customer Service contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx information above as soon as you can, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptCard Account. We must hear from allow you no later than to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You will need to tell us:
1. Your name, the Account number and/or 16-digit name and Card number;.
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved.
3. The dollar amount of Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twenty20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 000-0000, please contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx us as soon as you canpossible at 000-000-0000 or write to us at PrestigePay Card Services XX XXX 000 Xxx Xxxx, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptXX 00000. We must hear from allow you no later than 60 to report an error until 120 days after we sent the FIRST statement on which transfer allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by contacting us at the problem telephone number or error appearedaddress above. You will need to tell us:
: (1. Your ) your name; (2) your Card Number, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain (3) why you believe there is an error or why you need more information: and
3. The error, (4) the dollar amount of involved, and (5) approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Card Account. For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twenty20 business days to provisionally credit your Card Account for the amount you think is in error. We will tell you the results within three business days after completing Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the law says that we cannot. For example, we may:
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (0-000) -000-0000, contact Oxygen Support via the in-app messaging feature write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, at xxxxxxx@xxxxxxxxx.xxx if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, or by writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved
c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) -000-0000, contact Oxygen Support via the infax to 000-app messaging feature 000-0000, write to Cardholder Services, XXXX.xxx, P.O. Box 543000, Omaha, NE 68154, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxx.xxxxxxx@xxxx.xxx if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000- 000-0000 or writing to Cardholder Services, P.O. Box 543000, Omaha, NE 68154. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 000-000-0000 or visit xxx.xxxx.xxx.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionstransfers, call (000) telephone us at 000- 000-00000000 or write us at Prepaid Card Support, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx Xxx Xxxx Xxx, Xxxxxxxx, XX 00000 as soon as you can. You may also choose to contact us via www.prepaid.realtorsfcu. org to notify us of an error, if you think your statement or receipt is wrong or if you need more however please include contact information about a transaction listed on the statement or receiptonly. Do not include confidential card information by email. We must hear from allow you no later than to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000-000-0000, visiting www.prepaid.realtorsfcu. org or writing Prepaid Card Support, Xxx Xxxx Xxx, Xxxxxxxx, XX 00000. You will need to tell us:
(1. ) Your name, the Account name and account number and/or 16-digit Card number;(if any).
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved.
(3) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. For errors involving a new Accountcard accounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountcard accounts, we may take up to twenty20 business days to credit your card account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documentation that we used in our investigation. If you need more information about our error resolution procedures, call 000-000-0000 or visit xxx.xxxxxxx.xxxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Prepaid Card Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● call 0-000-000-0000, ● write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, ● send an email at xxxxxxx@xxxxxxxxx.xxx, or ● report such error via the App (where available). We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which the problem your statement. You may request a written history of your transactions at any time by calling 0-000-000-0000, or error appearedby writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint dispute or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 5 PM MT on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint dispute or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint dispute or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint dispute or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (us at 0-000) -000-0000 or 0-000-000-0000, contact Oxygen Support via the in-app messaging feature write us at Brightwell Cardholder Service, P.O. Box 724026, Atlanta, GA 31139, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, go to xxx.xxxxxxxxxxxxxxxxxxx.xxx to access your online account if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling us at 0-000-000-0000 or 0-000-000-0000 or writing us at Brightwell Cardholder Service, P.O. Box 724026, Atlanta, GA 31139. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;.
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved.
3. The dollar amount of Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS point-of-sale transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section. If you need more information about our error-resolution procedures, call us at the telephone number shown above, or submit a Support Ticket at xxx.xxxxxxxxxxxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (0-000) -000-0000, contact Oxygen Support via the in-app messaging feature write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, to xxxxxxx@xxxxxxxxx.xxx if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, or by writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Savings Account number and/or 16-digit Card number;Number
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved
c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Savings Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Savings Account. For errors involving a new Account, POS transactions, Savings Account or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Savings Account, we may take up to twentytwenty (20) business days to credit the Savings Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Savings Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Cardholder Services, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canP.O. Box 551617, Jacksonville, FL, 32255. if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to P.O. Box 551617, Jacksonville, FL, 32255. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionstransfers, call (000) telephone us at 000-0000000-0000 or write us at CoreCard, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx Xxx Xxxx Xxx, Xxxxxxxx, XX 00000 as soon as you can. You may also choose to email xxxxxxx@xxxxxxxx.xxx to notify us of an error, if you think your statement or receipt is wrong or if you need more however please include contact information about a transaction listed on the statement or receiptonly. Do not include confidential card information by email. We must hear from allow you no later than to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000-000-0000, visiting the following website, xxxxxxxxx.xxxxxxxx.xxx or writing CoreCard, Xxx Xxxx Xxx, Xxxxxxxx, XX 00000. You will need to tell us:
(1. ) Your name, the Account name and account number and/or 16-digit Card number;(if any).
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved.
(3) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. For errors involving a new Accountcard accounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountcard accounts, we may take up to twenty20 business days to credit your card account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documentation that we used in our investigation. If you need more information about our error resolution procedures, call 000-000-0000 or visit the following website xxxxxxxxx.xxxxxxxx.xxx.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (0-000) -000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canwrite to PO Box, use PO box 108, Xxxxxx, XX 00000, if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we the earlier of the date you electronically accessed the Varo Advance Account, if the error could be viewed in the electronic history, or the date Varo sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000, or by writing to: PO Box, use PO Box 108, Draper, UT 84020. You will need to tell provide us:
1. a. Your name, the Varo Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved
c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Varo Advance Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Varo Advance Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Varo Advance Account, we may take up to twentytwenty (20) business days to credit the Varo Advance Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Advance Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, contact us through the Platform’s Mobile App’s support chat, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature write to Revolut Technologies Inc. X.X. Xxx 0000, Xxx Xxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, to xxxxx.xxxxxx@xxxxxxx.xxx if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptstatement. We must hear from allow you no later than 60 to report an error until sixty (60) days after we the date the Platform sent the FIRST statement on which the problem or error appeared. You may request a written history of your transactions at any time by accessing your account on the Mobile App You will need to tell us:
1. : ● Your name, the email address associated with your Savings Account and Savings Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why (if any); ● Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved; and ● Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether Whether an error occurred will be determined within ten (10) business days after we hear from you and will correct any error promptlysubmit a dispute. If we need more timetime is needed, however, we resolution may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account resolution does not occur within ten (10) business days days, your account will be provisionally credited for the amount you think is in error, so that you will have use of the money during dispute for the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take Accounts up to ninety (90) days to investigate your complaint or questionquestion may be taken. For a new AccountAccounts, we may take up to twentytwenty (20) business days may be taken to credit your Account for the amount you think is in error. The results will be communicated to you within three (3) business days after completing the investigation. If it is determined that no error occurred, you will receive a written notification. Copies of the documentation used in the investigation may be obtained by contacting the Platform at the phone number or address shown at the beginning of this section. If you need more information about the error-resolution procedures, email us at complaints- xx@xxxxxxx.xxx.
Appears in 1 contract
Samples: Consumer Savings Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature Account telephone us or send an email message to: xxxxxx@xxxxxxxxx.xxx write us at Purewrist as soon as you canpossible, if you think an error has occurred in your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptAccount. We must hear from you no later than 60 days after we sent the FIRST statement on which earlier of the problem or error appeareddate the transaction could be viewed in your electronic history. You will need to tell us:
us the following: (1. Your ) your name, the (2) your Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain (3) why you believe there is an error or why you need more information: and
3. The error, (4) the dollar amount of involved, and (5) approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We If we ask you to put your complaint or question in writing and you do not provide it within sixty (60) calendar days of the date of the transaction in error, we may not credit your Account. Once your written dispute has been received, we will determine whether an error occurred within ten sixty (1060) business calendar days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five ninety (4590) days to investigate your complaint or question. If we decide to do this, we will credit notify you verbally or in writing. For errors involving new Accounts, we may take up to ninety (90) days to investigate your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigationcomplaint or question. If we ask you to put your complaint or question in writing and you do not provide it within ten sixty (1060) business dayscalendar days of the date of the transaction in error, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactionsYou agree to cooperate with any investigation we may make. We will tell you the results within three (3) business days after completing the investigation. If we determine an error has occurred, we may take up to ninety (90) days to investigate your complaint or questionwill credit the transaction in error upon completing the investigation. For a new AccountIf we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may take up to twentybe obtained by contacting us at the phone number or address listed at the beginning of this section.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) Stash at 0-000-0000, contact Oxygen Support via 000-0000 or submit your dispute within the in-app messaging feature Stash App or send an email message to: xxxxxx@xxxxxxxxx.xxx Stash Website as soon as you can. Also, contact Stash if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:
1. Your name, the Account number and/or 16-digit Card number;
2. ● Describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe there it is an error or why you need more information: and
3. The ● Tell us the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We Stash will determine whether an error occurred within ten (10) business days after we hear receiving the dispute from you and will correct any error promptly. If we need Stash needs more time, however, we it may take up to forty-five (45) days to investigate your complaint or question. If we decide Xxxxx decides to do this, we it will credit your Account within ten (10) business days for the amount you think is in error, error so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving transactions with a new Accountmerchant’s POS terminal, POS transactionswhether in-person, online, by telephone, mail, or otherwise, or foreign-initiated transactions, we . Stash may take up to ninety (90) days to investigate your complaint or question. For errors involving unauthorized preauthorized debits, Stash will ask you to complete and sign a new Account“Written Statement of Unauthorized Debit” and return it to assist in the investigation. Stash will tell you the results of the investigation within three (3) business days after completing the investigation. If Xxxxx decides that there was no error, we Xxxxx will send you a written explanation. Copies of the documentation used in the investigation may take up to twentybe obtained by calling 0-000-000-0000.
Appears in 1 contract
Samples: Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Xpectations! Prepaid Mastercard, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canXxx Xxxxx Xxxxxx Xxxxx, 36th Floor, Chicago, IL 60606 if you think an error has occurred in your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 1-866-679- 4869 or writing to Xpectations! Prepaid Mastercard Xxx Xxxxx Xxxxxx Xxxxx; 36th Floor; Chicago, IL 60606. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Accountthe Card. For errors involving a new AccountCard Accounts, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit the Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) -000-0000, contact Oxygen Support via the infax to 000-app messaging feature 000-0000, write to Cardholder Services, XXXX.xxx, P.O. Box 543000, Omaha, NE 68154, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxx.xxxxxxx@xxxx.xxx if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 000- 000-0000 or writing to Cardholder Services, P.O. Box 543000, Omaha, NE 68154. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyten
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call 0-000-000-0000 (if calling fromoutside the U.S., please call 0-000) -000-0000) or write to smiONE Card Customer Service, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canX.X. Xxx 0000, Xxxxxxxxxx, XX 00000, if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or w xxxxxx history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after we the earlier of the date you electronically access your Card Account, if the error could be view ed in your electronic history, or the date w e sent the FIRST statement w xxxxxx history on which the problem or error appeared. You will may request x x xxxxxx history of your transactions at any time by calling 0-000-000-0000 (if calling from outside the U.S., please call 0-000-000-0000) or w riting to smiONE Card Customer Service, X.X. Xxx 0000, Xxxxxxxxxx, XX 00000. You w ill need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately w hen the suspected error. error took place If you provide this information orally, we w e may require that you send your complaint or question in writing within w riting w ithin ten (10) business days. We will w ill determine whether w hether an error occurred within ten (10) business days after we hear from you wehear fromyou and will w ill correct any error promptly. If we w e need more time, howeverhow ever, we may take up to forty-five (45) days to investigate your complaint or question. If we w e decide to do this, we will w e w ill credit your Card Account within w ithin ten (10) business days for the amount you think is in error, so that you will w ill have the use of the money during the time it takes to complete the investigation. If we w e ask you to put your complaint or question in writing w riting and you do not provide it within w ithin ten (10) business days, we may not credit your Card Account. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentyxx xxxx (20) business days to credit your Card Account for the amount you think is in error. We w ill tell you the results w ithin three (3) business days after completing the investigation. If w e decide that there w as no error, we will send you x x xxxxxx explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000 (if calling fromoutside the U.S., please call 0-000-000-0000) or visit xxx.xxxxxxxxxx.xxx.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000Wallet Account, contact Oxygen Support via the in-app messaging feature or send an us by email message to: xxxxxx@xxxxxxxxx.xxx at xxxxxxx.xx@xxxxxxx.xxx as soon as you can, if . If you think an error has occurred in your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptWallet Account. We must hear from you no later than You are allowed to report an error until 60 days after we sent the FIRST statement on which date you electronically accessed your account, provided the problem or error appearedcould be viewed in the electronic transaction history. You will When notifying us, you need to to: (i) tell us:
1. Your name, the Account us your name account number and/or 16-digit Card number;
2. Describe (ii) describe the error or the transfer you are unsure about, and explain as clearly as possible as you can why you believe there it is an error or why you need more information: and
3. The information(iii) provide the dollar amount of involved; and (iv) tell us approximately when the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business dayserror took place. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account account within ten (10) 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Accountaccount. Draft For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twenty20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
Appears in 1 contract
Samples: Wallet Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 000-0000, please contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx us as soon as you canpossible at 1-855-700-4373 or write to us XX XXX 000, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptXxxxx, XX 00000. We must hear from allow you no later than 60 to report an error until 120 days after we sent the FIRST statement on which transfer allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by contacting us at the problem telephone number or error appearedaddress above. You will need to tell us:
: (1. Your ) your name; (2) your Card Number, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain (3) why you believe there is an error or why you need more information: and
3. The error, (4) the dollar amount of involved, and (5) approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your Card Account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Card Account. For errors involving a new Accountaccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twentymay
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 000-0000, please contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx us as soon as you canpossible at 000-000-0000 or write to us at Quyana Card Services XX XXX 000 Xxx Xxxx, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receiptXX 00000. We must hear from allow you no later than 60 to report an error until 120 days after we sent the FIRST statement on which transfer allegedly in error was credited or debited to your Card Account. You may request a written history of your transactions at any time by contacting us at the problem telephone number or error appearedaddress above. You will need to tell us:
: (1. Your ) your name; (2) your Card Number, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain (3) why you believe there is an error or why you need more information: and
3. The error, (4) the dollar amount of involved, and (5) approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, we may not credit your Card Account. For errors involving a new Accountaccounts, POS transactionspoint- of-sale, or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Accountaccounts, we may take up to twenty20 business days to provisionally credit your Card Account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at the telephone number shown above. Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the law says that we cannot. For example, we may:
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case Case of errors Errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:Questions About Your Electronic Transfers
1. Your name, the ) Tell us your name and Current Account number and/or 16-digit Card number;.
2. ) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there it is an error or why you need more information: and.
3. The ) Tell us the dollar amount of the suspected error. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Current Account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint compliance or question in writing and you we do not provide receive it within ten (10) business days, we may not credit your Accountaccount. For errors involving a new AccountCurrent Accounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCurrent Accounts, we may take up to twentytwenty (20) business days to credit your Current Account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you would like to request copies of the documents on which we rely during our investigation, or have further questions, please contact us at xxxxxxxx@xxxxxxx.xxx.
Appears in 1 contract
Samples: Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) customer support at 0- 000-0000, contact Oxygen Support via the in000-app messaging feature 0000 (844-MY TBANX) or send an email message to: xxxxxx@xxxxxxxxx.xxx us at Xxxxxxx@XxxxxxxxxXxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:
1. Your ⇒ Tell us your name, the Deposit Account number and/or 16-digit Debit Card number;
2. ⇒ Describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe there it is an error or why you need more information: and
3. The ⇒ Tell us the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Deposit Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Deposit Account. For errors involving new Deposit Accounts; transactions with a new Accountmerchant’s POS terminal, POS transactionswhether in- person, online, by telephone, mail, or otherwise; or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountDeposit Accounts, we may take up to twentytwenty (20) business days to credit your Deposit Account for the amount you think is in error. For errors involving unauthorized preauthorized debits (“ACH”), we will ask you to complete and sign an “Affidavit of Unauthorized ACH” and return it to us to assist in our investigation. We will send you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown below.
Appears in 1 contract
Samples: Terms of Service
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● call 0-000-000-0000, ● write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, or ● report such error via the App (where available). We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which the problem your statement. You may request a written history of your transactions at any time by calling 0-000-000-0000, or error appearedby writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint dispute or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 5 PM MT on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint dispute or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint dispute or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint dispute or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) -000-0000, contact Oxygen Support via the infax to 000-app messaging feature 000-0000, write to Cardholder Services, XXXX.xxx, X.X. Xxx 000000, Xxxxx, XX 00000, or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxx.xxxxxxx@xxxx.xxx if you think an error has occurred on your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 866 - 000-0000 or writing to Cardholder Services, X.X. Xxx 000000, Xxxxx, XX 00000. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, and your Card Account is registered with us, we will credit your Account Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyten
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) customer support at 0- 000-0000, contact Oxygen Support via the in000-app messaging feature 0000 (844-MY TBANX) or send an email message to: xxxxxx@xxxxxxxxx.xxx us at Xxxxxxx@XxxxxxxxxXxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:
1. Your Tell us your name, the Deposit Account number and/or 16-digit Debit Card number;
2. Describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe there it is an error or why you need more information: and
3. The Tell us the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Deposit Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Deposit Account. For errors involving new Deposit Accounts; transactions with a new AccountŵĞƌĐŚPĂOSŶteƚrm͛inƐal, POS transactionswhether in- person, online, by telephone, mail, or otherwise; or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountDeposit Accounts, we may take up to twentytwenty (20) business days to credit your Deposit Account for the amount you think is in error. For errors involving unauthorized preauthorized debits ;͞ w,e ͟wilͿl a͕sk you to complete and sign an ͞ ĨĨoŝf ĚUnĂauǀthŝoriƚzed ,an͟d return it to us to assist in our investigation. We will send you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown below.
Appears in 1 contract
Samples: Terms of Service
Information About Your Right to Dispute Errors. In case Case of errors Errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:Questions About Your Electronic Transfers
1. Your name, the ) Tell us your name and Account number and/or 16-digit Card number;.
2. ) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there it is an error or why you need more information: and
. 3. The ) Tell us the dollar amount of the suspected error. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint compliance or question in writing and you we do not provide receive it within ten (10) business days, we may not credit your Accountaccount. For errors involving a new AccountAccounts, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountAccounts, we may take up to twenty
Appears in 1 contract
Samples: Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature transactions or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. receipt then: ● Call 0-000-000-0000, or ● Write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which your statement. You may request a written history of your transactions at any time by contacting Support via the problem App or error appearedby writing to: PO Box 108, Draper, UT 84020. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your the Savings Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your the Savings Account. For errors involving a new Account, POS transactions, Savings Account or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Savings Account, we may take up to twentytwenty (20) business days to credit the Savings Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, contact Support via the App.
Appears in 1 contract
Samples: Savings Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call telephone us at 1-86-NETSPEND
(0001) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:
1. Your name, the name and Card Account number and/or 16-digit Card number;
(2. Describe the error or the transfer you are unsure about, and explain why ) Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
(3. The dollar amount of ) Approximately when the suspected errorerror took place. If you provide this information tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Card Account. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) calendar days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit your Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation. If you need more information about our error-resolution procedures, call us at 1-86-NETSPEND (0-000-000-0000) or visit xxx.xxxxxxxx.xxx.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, call (000) 0-000-0000000-0000 or write to Xpectations! Prepaid Mastercard, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you canXxx Xxxxx Xxxxxx Xxxxx, 36th Floor, Chicago, IL 60606 if you think an error has occurred in your statement or receipt is wrong Card Account or if you need more information about a transaction listed on the statement your electronic or written history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling 0-000-000-0000 or writing to Xpectations! Prepaid Mastercard Xxx Xxxxx Xxxxxx Xxxxx; 36th Floor; Chicago, IL 60606. You will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: anderror, and the dollar amount involved
3. The dollar amount of Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Accountthe Card. For errors involving a new AccountCard Accounts, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit the Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting the phone number or address shown at the beginning of this section. If you need more information about our error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if If you think there is an error regarding your electronics transactions including that your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptreceipt then: ● call 0-000-000-0000, ● write to Varo, ATTN: DISPUTES, PO Box 000, Xxxxxx, XX 00000, ● send an email at xxxxxxx@xxxxxxxxx.xxx, or ● report such error via the App (if applicable). We must hear from allow you no later than 60 to report an error until sixty (60) days after we sent the electronic transaction FIRST statement appears on which the problem your statement. You may request a written history of your transactions at any time by calling 0-000-000-0000, or error appearedby writing to: PO Box 000, Xxxxxx, XX 00000. You will need to tell provide us:
1. a. Your name, the Bank Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why b. Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3. The dollar amount of c. Approximately when the suspected error. error took place If you provide this information orally, we may require that you send your complaint dispute or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you receive notice of your dispute and will correct any error promptly. For the avoidance of doubt we receive notice of disputes only during our Business Days. In the event you submit a dispute outside of our Business Days or after 7 PM ET on a business day, your dispute will be deemed received as of the next business day. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint dispute or question. If we decide to do this, we will credit your the Bank Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint dispute or question in writing and you do not provide it within ten (10) business days, we may not credit your the Bank Account. For errors involving a new Bank Account, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint dispute or question. For a new Bank Account, we may take up to twentytwenty (20) business days to credit the Bank Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we do not decide in your favor, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: Bank Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receiptcontact Customer Service at 0-000-000-0000. We Ando must hear from allow you no later than 60 to report an error until sixty (60) days after we the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Ando sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by contacting Customer Services. You will need to tell us:
1. provide: Your name, the email address associated with your Account and Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain why (if any); Why you believe there is an error or why you need more information: and
3. The error, and the dollar amount of involved; and Approximately when the suspected errorerror took place. If you provide this information orally, we Ando may require that you send your complaint or question in writing within ten (10) business days. We Ando will determine whether an error occurred within ten (10) business days after we hear Ando hears from you and will correct any error promptly. If we need Ando needs more time, however, we Ando may take up to forty-five (45) days to investigate your complaint or question. If we decide Xxxx decides to do this, we Xxxx will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask Xxxx asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. For errors involving a new Account, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new Account, we may take up to twentyten
Appears in 1 contract
Samples: Savings Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic Card transactions, call (000) 000-0000, contact Oxygen Support via during office hours at the in-app messaging feature Customer Service number shown on your Card or send an email message write to: xxxxxx@xxxxxxxxx.xxx as soon as you canAfrAsia Bank Limited - 4th floor, if NeXTeracom Tower III - Ebene - Mauritius If you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt, contact Customer Service immediately. We You must hear from you contact us no later than 60 sixty (60) days after we sent the FIRST electronic statement becomes available on which the problem or error appeared. You will need to tell us, and:
1. Your name, the Account Provide your name and Card number and/or 16-digit Card number;
2. Describe the error or the transfer transaction you are unsure about, and explain why you believe there it is an error or why you need more information: ; and
3. The Provide the dollar amount of the suspected error. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your AccountCard. For errors involving a new AccountCards, POS transactionspoint-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountWe will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we may take up to twentywill send you a written explanation.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, call (000) -000-0000, contact Oxygen Support via the inwrite to MoCaFi Disputes, PO Box 543000, Omaha NE 68154, fax to MoCaFi Disputes at 000-app messaging feature 000-0000 or send an email message to: xxxxxx@xxxxxxxxx.xxx to xxxxxxxx@xxxxxx.xxx as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from you no later than 60 sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to tell us:.
1. Your Tell us your name, the Account number and/or 16-digit Card number;
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there it is an error or why you need more information: and
3. The Tell us the dollar amount of the suspected error. error If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) 10 business days. We will determine whether an error occurred within ten (10) 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) 10 business days, we may not credit your Account. For errors involving a new Account, POS transactions, point-of-sale transactions or foreign-initiated transactions, we may take up to ninety (90) 90 days to investigate your complaint or question. For a new Account, we may take up to twenty20 business days to credit your Account for the amount you think is in error. We will tell you the results within three business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about this program's error-resolution procedures, call 0-000-000-0000.
Appears in 1 contract
Samples: E Sign Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsthe Card Account, call (000) 000-0000, or write to Customer Service at the contact Oxygen Support via information provided at the in-app messaging feature or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, beginning of this Agreement if you think your statement or receipt is wrong an error has occurred on the Card Account, or if you need more information about a transaction listed on the statement transaction history or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically access the Card Account, if the error could be viewed in your electronic transaction history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling or writing to Customer Service at the telephone number or address shown at the beginning of this Agreement. When notifying us, you will need to tell us:
1. Your name, name and the Account number and/or 16-digit Card numbernumber embossed on the Card;
2. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: and the dollar amount involved; and
3. The dollar amount of Approximately when the suspected errorerror took place. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account the Card within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Accountthe Card. For errors involving a new AccountCards, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountCard Accounts, we may take up to twentytwenty (20) business days to credit the Card Account for the amount you think is in error. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. To request copies of the documents that we used in our investigation or if you need more information about our error-resolution procedures, call or write to the Customer Service at the telephone number or address shown at the beginning of this Agreement.
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. a. In case of errors or questions about your electronic transactions, call (000) 000-0000, contact Oxygen Support via the in-app messaging feature 0000 or send an email message to: xxxxxx@xxxxxxxxx.xxx as soon as you can, us at xxxxxxxxx@xxxxxxxxx.xxx if you think your statement or receipt is wrong or if you need more information about a transaction listed on in the statement or receipt. We must hear from allow you no later than 60 to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date we sent the FIRST statement written history on which the problem or error appeared. You may request a written history of your transactions at any time by calling us, sending us an email, or by writing to us. You will need to tell us:
1. i. Your namename and Account number, the email address associated with your Account and Account number and/or 16-digit Card number(if any);
2ii. Describe the error or the transfer you are unsure about, and explain why Why you believe there is an error or why you need more information: error, and the dollar amount involved; and
3iii. The dollar amount of Approximately when the suspected error. error took place.
b. If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days. .
c. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Account. .
d. For errors involving a new AccountAccounts, POS transactions, transactions or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For a new AccountAccounts, we may take up to twentytwenty (20) business days to credit your Account for the amount you think is in error.
e. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at the phone number or address shown at the beginning of this section. If you need more information about our error-resolution Page 24 of 25 procedures, call (000) 000-0000, email xxxxxxxxx@xxxxxxxxx.xxx, or visit the Platform Mobile App.
Appears in 1 contract
Samples: Cash Management Account Agreement