Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, contact Customer Service. Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and Account number, email address associated with your Account and Account number (if any); ● Why you believe there is an error, and the dollar amount involved; and ● Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Account. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, or visit the Website.
Appears in 4 contracts
Samples: Deposit Account Agreement, Deposit Account Agreement, Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, requests for information about a transaction listed in the statement please contact us as soon as possible at 000-000-0000 or receiptwrite to us at PrestigePay Card Services XX XXX 000 Xxx Xxxx, or if you think your statement or receipt is wrong, contact Customer ServiceXX 00000. Bank We must allow you to report an error until sixty (60) 120 days after the earlier of the date you electronically accessed transfer allegedly in error was credited or debited to your Card Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Serviceus at the telephone number or address above. You will need to providetell us: ● Your name and Account number(1) your name; (2) your Card Number, email address associated with your Account and Account number (if any); ● Why 3) why you believe there is an error, and (4) the dollar amount involved; , and ● Approximately (5) approximately when the error took place. If you provide this information tell us orally, Bank or Platform we may require that you send us your complaint or question in writing within ten (10) 10 business days. Bank (or Platform on Bank’s behalf) We will determine whether an error occurred within ten (10) 10 business days after hearing we hear from you and will correct any error promptly. If Bank needs we need more time, however, it we may take up to forty-five (45) 45 days to investigate your complaint or question. If Bank decides we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account will be credited within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If Bank asks we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, Bank we may not credit your Card Account. For errors involving new Accountsaccounts, point-of-sale transactions sale, or foreign-initiated transactions, Bank we may take up to ninety (90) 90 days to investigate your complaint or question. For new Accountsaccounts, Bank we may take up to twenty (20) 20 business days to provisionally credit your Card Account for the amount you think is in error. Bank We will tell you the results within three (3) business days after completing the our investigation. If Bank decides we decide that there was no error, Bank we will send you a written explanation. Copies You may ask for copies of the documentation documents that we used in the investigation may be obtained by contacting Customer Serviceour investigation. If you need more information about Bank’s our error-resolution procedures, call Customer Serviceus at the telephone number shown above. Questions. Praxell, Inc., as the third party that administers the Card program, is responsible for customer service and for resolving any errors in transactions made with your Card. If you have questions regarding your Card, you may call 000-000-0000 or write PrestigePay Card Services XX XXX 000 Xxx Xxxx, XX 00000 or visit xxx.xxxxxxxxxxx.xxx Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the Website.law says that we cannot. For example, we may:
Appears in 3 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for or if you think your statement is wrong or if you need more information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, contact Customer Service. Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Goal Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer ServiceServices. You will need to provide: ● • Your name and Account numbername, email address associated with your Goal Account and Goal Account number (if any); ● • Why you believe there is an error, and the dollar amount involved; and ● • Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) will determine whether an error occurred within ten (10) business days after hearing Bank hears from you and will correct any error promptly. If Bank needs more time, however, it Bank may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, Bank will credit your Goal Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Goal Account. For errors involving new Goal Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Goal Accounts, Bank may take up to twenty (20) business days to credit your Goal Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer ServiceBank at the phone number or address shown at the beginning of this Section. If you need more information about Bank’s error-'s error- resolution procedures, call Customer Service, or visit the Website.
Appears in 2 contracts
Samples: Savings Goals Account Agreement, Savings Goals Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, contact Customer ServiceService at 0-000-000-0000. Bank Ando must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank Ando sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and Account number, email address associated with your Account and Account number (if any); ● Why you believe there is an error, and the dollar amount involved; and ● Approximately when the error took place. If you provide this information orally, Bank or Platform Ando may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) Ando will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank Xxxx needs more time, however, it may take up to forty-forty- five (45) days to investigate your complaint or question. If Bank Xxxx decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank Xxxx asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank your Account may not credit your Accountbe credited. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank Ando may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank Ando may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank Ando will tell you the results within three (3) business days after completing the investigation. If Bank Xxxx decides that there was no error, Bank Xxxx will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s your Account's error-resolution procedures, call Customer Service, or visit the Website.
Appears in 1 contract
Samples: Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, contact Customer Service. Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● • Your name and Account number, email address associated with your Account and Account number (if any); ● • Why you believe there is an error, and the dollar amount involved; and ● • Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (Bank, or Platform on Bank’s behalf) , will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Account. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, or visit the Website.
Appears in 1 contract
Samples: documents.starshiphsa.com
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, requests for information about a transaction listed in the statement please contact us as soon as possible at 000-000-0000 or receiptwrite to us at Quyana Card Services XX XXX 000 Xxx Xxxx, or if you think your statement or receipt is wrong, contact Customer ServiceXX 00000. Bank We must allow you to report an error until sixty (60) 120 days after the earlier of the date you electronically accessed transfer allegedly in error was credited or debited to your Card Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Serviceus at the telephone number or address above. You will need to providetell us: ● Your name and Account number(1) your name; (2) your Card Number, email address associated with your Account and Account number (if any); ● Why 3) why you believe there is an error, and (4) the dollar amount involved; , and ● Approximately (5) approximately when the error took place. If you provide this information tell us orally, Bank or Platform we may require that you send us your complaint or question in writing within ten (10) 10 business days. Bank (or Platform on Bank’s behalf) We will determine whether an error occurred within ten (10) 10 business days after hearing we hear from you and will correct any error promptly. If Bank needs we need more time, however, it we may take up to forty-five (45) 45 days to investigate your complaint or question. If Bank decides we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account will be credited within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If Bank asks we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, Bank we may not credit your Card Account. For errors involving new Accountsaccounts, point-point- of-sale transactions sale, or foreign-initiated transactions, Bank we may take up to ninety (90) 90 days to investigate your complaint or question. For new Accountsaccounts, Bank we may take up to twenty (20) 20 business days to provisionally credit your Card Account for the amount you think is in error. Bank We will tell you the results within three (3) business days after completing the our investigation. If Bank decides we decide that there was no error, Bank we will send you a written explanation. Copies You may ask for copies of the documentation documents that we used in the investigation may be obtained by contacting Customer Serviceour investigation. If you need more information about Bank’s our error-resolution procedures, call Customer Serviceus at the telephone number shown above. Questions. Quyana., as the third party that administers the Card program, is responsible for customer service and for resolving any errors in transactions made with your Card. If you have questions regarding your Card, you may call 000-000-0000 or write Quyana Card Services XX XXX 000 Xxx Xxxx, XX 00000 or visit xxx.xxxxxxxxxx.xxx Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the Website.law says that we cannot. For example, we may:
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for call customer support at 0- 000-000-0000 (844-MY TBANX) or email us at Xxxxxxx@XxxxxxxxxXxxx.xxx as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed in the statement or receipt, or if . We must hear from you think your statement or receipt is wrong, contact Customer Service. Bank must allow you to report an error until no later than sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank we sent the FIRST written history statement on which the problem or error appeared. You may request a written history of Tell us your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and Account numbername, email address associated with your Account and Deposit Account number (if any); ● Why and/or 16-digit Debit Card number. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe there it is an error, and error or why you need more information. Tell us the dollar amount involved; and ● Approximately when of the error took placesuspected error. If you provide this information orally, Bank or Platform we may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) We will determine whether an error occurred within ten (10) business days after hearing we hear from you and will correct any error promptly. If Bank needs we need more time, however, it we may take up to forty-five (45) days to investigate your complaint or question. If Bank decides we decide to do this, we will credit your Deposit Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank we may not credit your Deposit Account. For errors involving new Deposit Accounts; transactions with a ŵĞƌĐŚPĂOSŶteƚrm͛inƐal, point-of-sale transactions whether in- person, online, by telephone, mail, or otherwise; or foreign-initiated transactions, Bank we may take up to ninety (90) days to investigate your complaint or question. For new Deposit Accounts, Bank we may take up to twenty (20) business days to credit your Deposit Account for the amount you think is in error. Bank For errors involving unauthorized preauthorized debits ;͞ w,e ͟wilͿl a͕sk you to complete and sign an ͞ ĨĨoŝf ĚUnĂauǀthŝoriƚzed ,an͟d return it to us to assist in our investigation. We will tell send you the results within three (3) business days after completing the investigation. If Bank decides we decide that there was no error, Bank we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, us at the phone number or visit the Websiteaddress shown below.
Appears in 1 contract
Samples: Terms of Service
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactionsCard Account, requests for information about a transaction listed in the statement please contact us as soon as possible at 000-000-0000 or receiptwrite to us at JPay Card at XX XXX 000 Xxx Xxxx, or if you think your statement or receipt is wrong, contact Customer ServiceXX 00000. Bank We must allow you to report an error until sixty (60) 120 days after the earlier of the date you electronically accessed transfer allegedly in error was credited or debited to your Card Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Serviceus at the telephone number or address above. You will need to providetell us: ● Your name and Account number(1) your name; (2) your Card Number, email address associated with your Account and Account number (if any); ● Why 3) why you believe there is an error, and (4) the dollar amount involved; , and ● Approximately (5) approximately when the error took place. If you provide this information tell us orally, Bank or Platform we may require that you send us your complaint or question in writing within ten (10) 10 business days. Bank (or Platform on Bank’s behalf) We will determine whether an error occurred within ten (10) 10 business days after hearing we hear from you and will correct any error promptly. If Bank needs we need more time, however, it we may take up to forty-five (45) 45 days to investigate your complaint or question. If Bank decides we decide to do thisthis and you have a verified or personalized card product, we will provisionally credit your Card Account will be credited within ten (10) 10 business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete the our investigation. If Bank asks we ask you to put your complaint or question in writing and you we do not provide receive it within ten (10) 10 business days, Bank we may not credit your Card Account. For errors involving new Accountsaccounts, point-of-sale transactions sale, or foreign-initiated transactions, Bank we may take up to ninety (90) 90 days to investigate your complaint or question. For new Accountsaccounts, Bank we may take up to twenty (20) 20 business days to provisionally credit your Card Account for the amount you think is in error. Bank We will tell you the results within three (3) business days after completing the our investigation. If Bank decides we decide that there was no error, Bank we will send you a written explanation. Copies You may ask for copies of the documentation documents that we used in the investigation may be obtained by contacting Customer Serviceour investigation. If you need more information about Bank’s our error-resolution procedures, call Customer Serviceus at the telephone number shown above. Questions. Praxell Inc. as the third party that administers the Card program, is responsible for customer service and for resolving any errors in transactions made with your Card. If you have questions regarding your Card, you may call 000-000-0000 or write JPay Card at XX XXX 000 Xxx Xxxx, XX 00000 or visit xxxxxxxxxxxx.xxxx.xxx Communications. We may contact you from time to time regarding your Card Account. We may contact you in any manner we choose unless the Website.law says that we cannot. For example, we may:
Appears in 1 contract
Samples: Cardholder Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, you must contact Customer ServiceService by telephone to: (000) 000-0000 or in writing to: Betterment: 0 X 00xx Xx, 0xx Xxxxx, Xxx Xxxx, XX 00000. Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and name, Account number, email address associated with your Account Account, and Account number (if any); ● Why you believe there is an error, and the dollar amount involved; and ● Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Account. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, or visit the Website.. SERVICES NOT COVERED BY THIS PART. Electronic Fund Transfer Services described in this Section do not include wire transfers and any transactions that are not covered by Consumer Financial Protection Bureau Regulation E.
Appears in 1 contract
Samples: Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, you must contact Customer ServiceService by telephone to: (000) 000-0000 or in writing to: Bella: 000 0xx Xxxxxx Xxxxx X0, Xxx Xxxx, XX 00000. Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and name, Account number, email address associated with your Account Account, and Account number (if any); ● Why you believe there is an error, and the dollar amount involved; and ● Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Account. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, or visit the Website.. SERVICES NOT COVERED BY THIS PART. Electronic Fund Transfer Services described in this Section do not include wire transfers and any transactions that are not covered by Consumer Financial Protection Bureau Regulation E.
Appears in 1 contract
Samples: Deposit Account Agreement
Information About Your Right to Dispute Errors. In case of errors or questions about your electronic transactions, requests for information about a transaction listed in the statement or receipt, or if you think your statement or receipt is wrong, you must contact Customer ServiceService by telephone to: (000) 000-0000 or in writing to: Empower9169 X Xxxxx Xx #000 Xxxxxx Xxxx, XX 00000- 1733: 000 Xxxx Xx, Xxx 000, Xxx Xxxxxxxxx, XX 00000. . Bank must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Account, if the error could be viewed in your electronic history, or the date Bank sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by contacting Customer Service. You will need to provide: ● Your name and name, Account number, email address associated with your Account Account, and Account number (if any); ● Why you believe there is an error, and the dollar amount involved; and ● Approximately when the error took place. If you provide this information orally, Bank or Platform may require that you send your complaint or question in writing within ten (10) business days. Bank (or Platform on Bank’s behalf) will determine whether an error occurred within ten (10) business days after hearing from you and will correct any error promptly. If Bank needs more time, however, it may take up to forty-five (45) days to investigate your complaint or question. If Bank decides to do this, your Account will be credited within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If Bank asks you to put your complaint or question in writing and you do not provide it within ten (10) business days, Bank may not credit your Account. For errors involving new Accounts, point-of-sale transactions or foreign-initiated transactions, Bank may take up to ninety (90) days to investigate your complaint or question. For new Accounts, Bank may take up to twenty (20) business days to credit your Account for the amount you think is in error. Bank will tell you the results within three (3) business days after completing the investigation. If Bank decides that there was no error, Bank will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting Customer Service. If you need more information about Bank’s error-resolution procedures, call Customer Service, or visit the Website.. SERVICES NOT COVERED BY THIS PART. Electronic Fund Transfer Services described in this Section do not include wire transfers and any transactions that are not covered by Consumer Financial Protection Bureau Regulation E.
Appears in 1 contract
Samples: Deposit Account Agreement