Common use of INTRODUCTION AND SCOPE Clause in Contracts

INTRODUCTION AND SCOPE. 1.1 This Agreement sets forth the rates, terms and conditions under which AT&T shall provide Operator Services (OS) and Directory Assistance (DA) Services on behalf of the ILEC to the ILEC’s end users. 1.2 ILEC shall be the Retail OS/DA provider to its end users, and AT&T shall be the provider of OS/DA operations to ILEC. AT&T shall answer ILEC’s end user OS/DA calls on ILEC’s behalf, as follows: 1.2.1 When the end user dials 0 or 0+ the Telephone Number, AT&T shall provide the Operator Services described in Section 4 below. 1.2.2 When the end user dials 411, 1-411, HNPA+555-1212, or 1+555-1212 AT&T shall provide Directory Assistance as described in Section 5 below. 1.3 ILEC is free to charge its end users whatever OS/DA rates it wishes, and ILEC therefore acknowledges its responsibility (a) to obtain end user agreement to the OS/DA retail rates (i.e. by tariff or contract), and (b) to obtain any necessary regulatory approvals for its OS/DA retail rates. 1.4 In response to dialing end user inquiries about OS/DA rates, AT&T Operators shall quote ILEC retail OS/DA rates, as they are provided by ILEC (see Section 6 below). If further inquiries are made about rates, billing and/or other “business office” questions, AT&T’s OS/DA operators shall direct the calling party’s inquiries to an ILEC-provided contact number (also see Section 6 below). 1.5 AT&T shall charge ILEC monthly, and XXXX agrees to pay monthly, the OS/DA rates found in the attached price schedule (see Exhibit A). The Parties agree that billing and payment details, including the assessment of late payment charges for unpaid balances, shall be subject to a late payment charge of one and one-half percent (1 ½%) per month until paid or the highest rate permitted by law. ILEC shall be responsible for any costs of collection (including attorney’s fees and costs) incurred by AT&T to collect unpaid amounts owed by ILEC to AT&T. AT&T will accumulate and provide to ILEC the data that will enable ILEC to bill its end users. Standard formatting will be used in the process of data exchange. 1.6 This Standalone OS/DA Agreement and its rates, terms and conditions shall apply for a fixed term of three (3) years from the effective date as defined above. 1.6.1 At the end of the fixed term set forth above, if neither Party has renewed, renegotiated, or served written notice of its intent to terminate this Standalone OS/DA Agreement, then the Parties agree that the Standalone OS/DA Agreement will continue on a month-to-month basis. 1.6.2 If this Agreement continues on a month-to-month basis, all terms and conditions herein apply as written, except that AT&T shall be free to increase the per call or per second OS/DA rates shown on Exhibit A upon 30 days advance written notice, so long as the monthly total dollar amount of the rate increases does not exceed a 10% increase in month-over-month wholesale OS/DA monthly recurring charges to ILEC. The Parties agree that the OS/DA Non-Recurring Charges (for loading call greeting/branding, rates and reference numbers) shall not be included in the 10% month-over-month increase. 1.6.3 If this Standalone OS/DA Agreement continues on a month-to-month basis, the Parties agree that no new physical direct trunk arrangements between ILEC's switches and AT&T's OS/DA platforms will be permitted unless both Parties mutually agree. 1.6.4 Either party may terminate this Agreement on one-hundred and eighty (180) days written notice.

INTRODUCTION AND SCOPE. 1.1 This Agreement sets forth the rates, terms and conditions under which AT&T shall provide Operator Services (OS) and Directory Assistance (DA) Services on behalf of the ILEC to the ILEC’s end users. 1.2 ILEC shall be the Retail OS/DA provider to its end users, and AT&T shall be the provider of OS/DA operations to ILEC. AT&T shall answer ILEC’s end user OS/DA calls on ILEC’s behalf, as follows: 1.2.1 When the end user dials 0 or 0+ the Telephone Number, AT&T shall provide the Operator Services described in Section 4 below. 1.2.2 When the end user dials 411, 1-411, HNPA+555-1212, or 1+555-1212 AT&T shall provide Directory Assistance as described in Section 5 below. 1.3 ILEC is free to charge its end users whatever OS/DA rates it wishes, and ILEC therefore acknowledges its responsibility (a) to obtain end user agreement to the OS/DA retail rates (i.e. by tariff or contract), and (b) to obtain any necessary regulatory approvals for its OS/DA retail rates. 1.4 In response to dialing end user inquiries about OS/DA rates, AT&T Operators shall quote ILEC retail OS/DA rates, as they are provided by ILEC (see Section 6 below). If further inquiries are made about rates, billing and/or other “business office” questions, AT&T’s OS/DA operators shall direct the calling party’s inquiries to an ILEC-provided contact number (also see Section 6 below). 1.5 AT&T shall charge ILEC monthly, and XXXX ILEC agrees to pay monthly, the OS/DA rates found in the attached price schedule (see Exhibit A). The Parties agree that billing and payment details, including the assessment of late payment charges for unpaid balances, shall be subject to a late payment charge of one and one-half percent (1 ½%) per month until paid or the highest rate permitted by law. ILEC shall be responsible for any costs of collection (including attorney’s fees and costs) incurred by AT&T to collect unpaid amounts owed by ILEC to AT&T. AT&T will accumulate and provide to ILEC the data that will enable ILEC to bill its end users. Standard formatting will be used in the process of data exchange. 1.6 This Standalone OS/DA Agreement and its rates, terms and conditions shall apply for a fixed term of three (3) years from the effective date as defined above. 1.6.1 At the end of the fixed term set forth above, if neither Party has renewed, renegotiated, or served written notice of its intent to terminate this Standalone OS/DA Agreement, then the Parties agree that the Standalone OS/DA Agreement will continue on a month-to-month basis. 1.6.2 If this Agreement continues on a month-to-month basis, all terms and conditions herein apply as written, except that AT&T shall be free to increase the per call or per second OS/DA rates shown on Exhibit A upon 30 days advance written notice, so long as the monthly total dollar amount of the rate increases does not exceed a 10% increase in month-over-month wholesale OS/DA monthly recurring charges to ILEC. The Parties agree that the OS/DA Non-Recurring Charges (for loading call greeting/branding, rates and reference numbers) shall not be included in the 10% month-over-month increase. 1.6.3 If this Standalone OS/DA Agreement continues on a month-to-month basis, the Parties agree that no new physical direct trunk arrangements between ILEC's switches and AT&T's OS/DA platforms will be permitted unless both Parties mutually agree. 1.6.4 Either party may terminate this Agreement on one-hundred and eighty (180) days written notice.

INTRODUCTION AND SCOPE. 1.1 This Agreement sets forth the rates, terms and conditions under which AT&T shall provide Operator Services (OS) and Directory Assistance (DA) Services on behalf of the ILEC to the ILEC’s end users. 1.2 ILEC shall be the Retail OS/DA provider to its end users, and AT&T shall be the provider of OS/DA operations to ILEC. AT&T shall answer ILEC’s end user OS/DA calls on ILEC’s behalf, as follows: 1.2.1 When the end user dials 0 or 0+ the Telephone Number, AT&T shall provide the Operator Services described in Section 4 below. 1.2.2 When the end user dials 411, 1-411, HNPA+555-1212, or 1+555-1212 AT&T shall provide Directory Assistance as described in Section 5 below. 1.3 ILEC is free to charge its end users whatever OS/DA rates it wishes, and ILEC therefore acknowledges its responsibility (a) to obtain end user agreement to the OS/DA retail rates (i.e. by tariff or contract), and (b) to obtain any necessary regulatory approvals for its OS/DA retail rates. 1.4 In response to dialing end user inquiries about OS/DA rates, AT&T Operators shall quote ILEC retail OS/DA rates, as they are provided by ILEC (see Section 6 below). If further inquiries are made about rates, billing and/or other “business office” questions, AT&T’s OS/DA operators shall direct the calling party’s inquiries to an ILEC-provided contact number (also see Section 6 below). 1.5 AT&T shall charge ILEC monthly, and XXXX agrees to pay monthly, the OS/DA rates found in the attached price schedule (see Exhibit A). The Parties agree that billing and payment details, including the assessment of late payment charges for unpaid balances, shall be subject to a late payment charge of one and one-half percent (1 ½%) per month until paid or the highest rate permitted by law. ILEC shall be responsible for any costs of collection (including attorney’s fees and costs) incurred by AT&T to collect unpaid amounts owed by ILEC to AT&T. AT&T will accumulate and provide to ILEC the data that will enable ILEC to bill its end users. Standard formatting will be used in the process of data exchange. 1.6 This Standalone OS/DA Agreement and its rates, terms and conditions shall apply for a fixed term of three two (32) years from beginning on the effective date as defined aboveof the Agreement: the date upon which the last Party signs. 1.6.1 At the end of the fixed term set forth above, if neither Party has renewed, renegotiated, or served written notice of its intent to terminate this Standalone OS/DA Agreement, then the Parties agree that the Standalone OS/DA Agreement will continue on a month-to-month basis. 1.6.2 If this Agreement continues on a month-to-month basis, all terms and conditions herein apply as written, except that AT&T shall be free to increase the per call or per second OS/DA rates shown on Exhibit A upon 30 days advance written notice, so long as the monthly total dollar amount of the rate increases does not exceed a 10% increase in month-over-month wholesale OS/DA monthly recurring charges to ILEC. The Parties agree that the OS/DA Non-Recurring Charges (for loading call greeting/branding, rates and reference numbers) shall not be included in the 10% month-over-month increase. 1.6.3 If this Standalone OS/DA Agreement continues on a month-to-month basis, the Parties agree that no new physical direct trunk arrangements between ILEC's ’s switches and AT&T's OS/DA platforms will be permitted unless both Parties mutually agree. 1.6.4 Either party may terminate this Agreement on one-hundred and eighty (180) days written notice.

INTRODUCTION AND SCOPE. 1.1 This Agreement sets forth the rates, terms and conditions under which AT&T shall provide Operator Services (OS) and Directory Assistance (DA) Services on behalf of the ILEC to the ILEC’s end users. 1.2 ILEC shall be the Retail OS/DA provider to its end users, and AT&T shall be the provider of OS/DA operations to ILEC. AT&T shall answer ILEC’s end user OS/DA calls on ILEC’s behalf, as follows: 1.2.1 When the end user dials 0 or 0+ the Telephone Number, AT&T shall provide the Operator Services described in Section 4 below. 1.2.2 When the end user dials 411, 1-411, HNPA+555-1212, or 1+555-1212 AT&T shall provide Directory Assistance as described in Section 5 5.2 thru 5.2.5, below. 1.3 ILEC is free to charge its end users whatever OS/DA rates it wishes, and ILEC therefore acknowledges its responsibility (a) to obtain end user agreement to the OS/DA retail rates (i.e. by tariff or contract), and (b) to obtain any necessary regulatory approvals for its OS/DA retail rates. 1.4 In response to dialing end user inquiries about OS/DA rates, AT&T Operators shall quote ILEC retail OS/DA rates, as they are provided by ILEC (see Section 6 below). If further inquiries are made about rates, billing and/or other “business office” questions, AT&T’s OS/DA operators shall direct the calling party’s inquiries to an ILEC-provided contact number (also see number, which is included in section 7.9.1, below. Section 6 below)relates to rates for OS&DA loading. 1.5 AT&T shall charge ILEC monthly, and XXXX agrees to pay monthly, the OS/DA rates found in the attached price schedule (see Exhibit A). The Parties agree that billing and payment details, including the assessment of late payment charges for unpaid balances, shall be subject to a late payment charge of one and one-half percent (1 ½%) per month until paid or the highest rate permitted by law. ILEC shall be responsible for any costs of collection (including attorney’s fees and costs) incurred by AT&T to collect unpaid amounts owed by ILEC to AT&T. AT&T will accumulate and provide to ILEC the data that will enable ILEC to bill its end users. Standard formatting will be used in the process of data exchange. 1.6 This Standalone OS/DA Agreement and its rates, terms and conditions shall apply for a fixed term of three (3) years from the effective date as defined above. 1.6.1 At the end of the fixed term set forth above, if neither Party has renewed, renegotiated, or served written notice of its intent to terminate this Standalone OS/DA Agreement, then the Parties agree that the Standalone OS/DA Agreement will continue on a month-to-month basis. 1.6.2 If this Agreement continues on a month-to-month basis, all terms and conditions herein apply as written, except that AT&T shall be free to increase the per call or per second OS/DA rates shown on Exhibit A upon 30 days advance written notice, so long as the monthly total dollar amount of the rate increases does not exceed a 10% increase in month-over-month wholesale OS/DA monthly recurring charges to ILEC. The Parties agree that the OS/DA Non-Recurring Charges (for loading call greeting/branding, rates and reference numbers) shall not be included in the 10% month-over-month increase. 1.6.3 If this Standalone OS/DA Agreement continues on a month-to-month basis, the Parties agree that no new additional physical direct trunk arrangements between ILEC's switches and AT&T's OS/DA platforms will be permitted unless both Parties mutually agreeby mutual agreement, which shall not be unreasonably withheld. 1.6.4 Either party may terminate this Agreement on one-hundred and eighty (180) days written notice.

INTRODUCTION AND SCOPE. 1.1 This Agreement sets forth the rates, terms and conditions under which AT&T shall provide Operator Services (OS) and Directory Assistance (DA) Services on behalf of the ILEC to the ILEC’s end users. 1.2 ILEC shall be the Retail retail OS/DA provider to its end users, and AT&T shall be the provider of OS/DA operations to ILEC. AT&T shall answer ILEC’s end user OS/DA calls on ILEC’s behalf, as follows: 1.2.1 When the end user dials 0 or 0+ the Telephone Number, AT&T shall provide the Operator Services described in Section 4 below. 1.2.2 When the end user dials 411, 1-411, HNPA+555-1212, or 1+555-1212 AT&T shall provide Directory Assistance as described in Section 5 below. 1.3 ILEC is free to charge its end users whatever OS/DA rates it wishes, and ILEC therefore acknowledges its responsibility (a) to obtain end user agreement to the OS/DA retail rates (i.e. by tariff or contract), and (b) to obtain any necessary regulatory approvals for its OS/DA retail rates. 1.4 In response to dialing end user inquiries about OS/DA rates, AT&T Operators shall quote ILEC retail OS/DA rates, as they are provided by ILEC (see Section 6 below). If further inquiries are made about rates, billing and/or other “business office” questions, AT&T’s OS/DA operators shall direct the calling party’s inquiries to an ILEC-ILEC- provided contact number (also see Section 6 below). 1.5 AT&T shall charge ILEC monthly, and XXXX agrees to pay monthly, the OS/DA rates found in the attached price schedule (see Exhibit A). The Parties agree that billing and payment details, including the assessment of late payment charges for unpaid balances, shall be subject to a late payment charge of one and one-half percent (1 ½%) per month until paid or the highest rate permitted by law. ILEC shall be responsible for any costs of collection (including attorney’s fees and costs) reasonably incurred by AT&T to collect unpaid amounts owed by ILEC to AT&T. AT&T will accumulate and provide to ILEC the data that will enable ILEC to bill its end users. Standard formatting will be used in the process of data exchangeexchange as described in Section 2.2.1. 1.6 This Standalone OS/DA Agreement and its rates, terms and conditions shall apply for a fixed term of three (3) years from the effective date Effective Date as defined above.above (“Term”). Thereafter, the Agreement will continue as follows: 1.6.1 At the end of the fixed term set forth aboveTerm, if neither Party has renewed, renegotiated, or served written notice of its intent to terminate this Standalone OS/DA Agreement, then the Parties agree that the Standalone OS/DA Agreement will continue on a month-to-to- month basisbasis until terminated by either Party providing at least thirty (30) days notice of termination. 1.6.2 If this Agreement continues on a month-to-month basis, all terms and conditions herein apply as written, except that AT&T shall be free to increase the per call or per second OS/DA rates shown on Exhibit A B upon 30 days advance written notice, so long as the monthly total dollar amount of the rate increases does not exceed a 10% increase in month-over-month wholesale OS/DA monthly recurring charges to ILEC. The Parties agree that the OS/DA Nonnon-Recurring Charges recurring charges (for loading call greeting/branding, rates and reference numbers) shall not be included in the 10% monthincrease. (See Exhibit B for list of non-over-month increaserecurring charges.) 1.6.3 If this Standalone OS/DA Agreement continues on a month-to-month basis, the Parties agree that no new physical direct trunk arrangements between ILEC's switches and AT&T's OS/DA platforms will be permitted unless both Parties mutually agree. 1.6.4 Either party Party may terminate this Agreement on Agreement, without cause, by providing one-hundred and eighty (180) days written noticenotice to the other Party. 1.6.5 If the ILEC decides to terminate this Agreement for convenience before completion of the Term, ILEC agrees to pay an early termination fee, which shall be equal to fifty percent (50%) of the ILEC’s average monthly expenditure for services provided under this Agreement multiplied by the remaining months of the Agreement. The termination fee will not be assessed if ILEC provides 180 days notice of termination.