Issue Escalation and Resolution. The OLA must include procedures to resolve any problems or complaints between the parties regarding the delivery of the Services. The procedures should be focused on resolution of problems, assurance of prompt service delivery and the acceleration of support for high priority issues.
Appears in 3 contracts
Samples: Operating Level Agreement, Operating Level Agreement, Operating Level Agreement
Issue Escalation and Resolution. The OLA must include procedures to resolve any problems or complaints between the parties Integrated Service Providers regarding the delivery of the Servicesservices. Such procedures shall align with and reference the processes and procedures for dispute escalation and resolution, in accordance with the Service Management Manual. The procedures should be focused on resolution of problems, assurance of prompt service delivery delivery, and the acceleration of support for high priority issues.
Appears in 1 contract
Samples: Performance Work Statement (Pws) Blanket Purchase Agreement (Bpa)
