Common use of IT System Status Clause in Contracts

IT System Status. All IT‐related service outages are published on the IT System Status page (xxxxxx.xxxx.xxx) and emailed to the IT Notices‐L Listserv. Campus users are responsible for monitoring the IT System Status page and notifying ITS of upcoming events with IT system dependencies. There are 2 categories that result in system downtime: • Planned Maintenance: This is scheduled maintenance work that is required for system maintenance or upgrade. These are generally scheduled at least one week in advance whenever possible and posted and emailed to the appropriate methods of communication. • Unplanned Outage: This is an unplanned service outage that is due to an unforeseen event, or an urgent repair needed to prevent a potential system failure. These will be posted to the appropriate methods of communication immediately upon ITS becoming alerted to the outage, or the need for immediate downtime. When possible, ITS will attempt to estimate an expected time of resolution. All updates will be posted to IT System Status.

IT System Status. All IT‐related service outages are published on the IT System Status page (xxxxxx.xxxx.xxx) and emailed to the IT Notices‐L Listserv. Campus users are responsible for monitoring the IT System Status page and notifying ITS of upcoming events with IT system dependencies. There are 2 categories that result in system downtime: •  Planned Maintenance: This is scheduled maintenance work that is required for system maintenance or upgrade. These are generally scheduled at least one week in advance whenever possible and posted and emailed to the appropriate methods of communication. •  Unplanned Outage: This is an unplanned service outage that is due to an unforeseen event, or an urgent repair needed to prevent a potential system failure. These will be posted to the appropriate methods of communication immediately upon ITS becoming alerted to the outage, or the need for immediate downtime. When possible, ITS will attempt to estimate an expected time of resolution. All updates will be posted to IT System Status.

IT System Status. All IT‐related service outages are published on to the IT System Status page (xxxxxx.xxxx.xxx) and emailed to the IT Notices‐L Listserv. Campus users are responsible for monitoring the IT System Status page and notifying ITS of upcoming events with IT system dependencies. There are 2 categories that result in system downtime: •  Planned Maintenance: This is scheduled maintenance work that is required for system maintenance or upgrade. These are generally scheduled at least one week in advance whenever possible and posted and emailed to the appropriate methods of communication. •  Unplanned Outage: This is an unplanned service outage that is due to an unforeseen event, event or an urgent repair needed need in order to prevent a potential system failure. These will be posted to the appropriate methods of communication immediately upon ITS becoming alerted to the outage, or the need for immediate downtimethe outage. When possible, possible ITS will attempt to estimate an expected time of resolution. All updates will be posted to IT System Status.

IT System Status. All IT‐related service outages are published on to the IT System Status page (xxxxxx.xxxx.xxx) and emailed to the IT Notices‐L Listserv. Campus users are responsible for monitoring the IT System Status page and notifying ITS of upcoming events with IT system dependencies. There are 2 categories that result in system downtime: • Planned Maintenance: This is scheduled maintenance work that is required for system maintenance or upgrade. These are generally scheduled at least one week in advance whenever possible and posted and emailed to the appropriate methods of communication. • Unplanned Outage: This is an unplanned service outage that is due to an unforeseen event, event or an urgent repair needed need in order to prevent a potential system failure. These will be posted to the appropriate methods of communication immediately upon ITS becoming alerted to the outage, or the need for immediate downtimethe outage. When possible, possible ITS will attempt to estimate an expected time of resolution. All updates will be posted to IT System Status.