IXC Access to Trouble Ticketing System Sample Clauses

IXC Access to Trouble Ticketing System. IXC will be provided access by PSI to any trouble tickets related to the service provided to IXC, IXC Resellers and their end customers, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated IXC contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information should also be made available to IXC Reseller contacts requesting same via the same interfaces. PSI is to work with IXC to integrate trouble ticketing systems and processes as much as reasonably possible.
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IXC Access to Trouble Ticketing System. IXC must be provided access by PSI to any trouble tickets related to the service provide to IXC, IXC Resellers and their end customers, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated IXC contacts with automatic access to the trouble tickets via web interfaces. PSI Backbone status information must also be made available to IXC Reseller contacts requesting same via the same interfaces. PSI is to work with IXC to integrate trouble ticketing systems and processes as much as reasonably possible. Attachments to Schedule 2.2 Page 22 of 41 67 7.5. PROBLEM NOTIFICATION
IXC Access to Trouble Ticketing System. IXC must be provided access by PSI to any trouble tickets related to the service provide to IXC, IXC Resellers and their end customers, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated IXC contacts with automatic access to the trouble tickets via web interfaces. * Confidential material has been omitted and filed separately with the Securities and Exchange Commission PSI Backbone status information must also be made available to IXC Reseller contacts requesting same via the same interfaces. PSI is to work with IXC to integrate trouble ticketing systems and processes as much as reasonably possible.

Related to IXC Access to Trouble Ticketing System

  • USE OF THIRD PARTY SYSTEMS-LEVEL SOFTWARE State Street and the Fund acknowledge that in connection with the Data Access Services provided under this Addendum, the Fund will have access, through the Data Access Services, to Fund Data and to functions of State Street’s proprietary systems; provided, however that in no event will the Fund have direct access to any third party systems-level software that retrieves data for, stores data from, or otherwise supports the System.

  • Changes in Equipment, Systems, Etc USBFS reserves the right to make changes from time to time, as it deems advisable, relating to its systems, programs, rules, operating schedules and equipment, so long as such changes do not adversely affect the services provided to the Trust under this Agreement.

  • System and Data Access Services a.System. Subject to the terms and conditions of this Addendum and solely for the purpose of providing access to Fund Data as set forth herein, State Street hereby agrees to provide the Fund, or certain third parties approved by State Street that serve as the Fund`s investment advisors, investment managers or fund accountants (the "Fund Accountants") or as the Fund`s independent auditors (the "Auditor"), with access to State Street`s Multicurrency HORIZONR Accounting System and the other information systems described in Attachment A (collectively, the "System") on a remote basis solely on the computer hardware, system software and telecommunication links described in Attachment B (the "Designated Configuration") or on any designated substitute or back-up equipment configuration consented to in writing by State Street, such consent not to be unreasonably withheld.

  • Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.

  • SERVICE XXXX USE A. Controlled Affiliate recognizes the importance of a comprehensive national network of independent BCBSA licensees which are committed to strengthening the Licensed Marks and Name. The Controlled Affiliate further recognizes that its actions within its Service Area may affect the value of the Licensed Marks and Name nationwide.

  • Review Systems; Personnel It will maintain business process management and/or other systems necessary to ensure that it can perform each Test and, on execution of this Agreement, will load each Test into these systems. The Asset Representations Reviewer will ensure that these systems allow for each Review Receivable and the related Review Materials to be individually tracked and stored as contemplated by this Agreement. The Asset Representations Reviewer will maintain adequate staff that is properly trained to conduct Reviews as required by this Agreement.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Description The Transfer Agent updates the System daily to reflect each day's business activity. The Fund relies upon the timely update of information in order to respond to investor's inquiries. The Transfer Agent will provide Dreyfus with a System report indicating the time of day that files were updated and available for Dreyfus. The timeliness of availability of these screens with updated information will determine the Transfer Agent's level of performance.

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

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