Common use of Knowledge Transfer Clause in Contracts

Knowledge Transfer. The Provider shall conduct knowledge transfer meetings during the entire life cycle of the Project. These sessions will be either technically oriented or process/functionally oriented. The following sections define the responsibilities of the Provider and the Department. Provider Knowledge Transfer Responsibilities Develop and maintain a Knowledge Transfer Plan as a section of the PMP. Conduct formal reviews and meetings as needed and required. Provide minutes of formal reviews. Assess and report progress on knowledge transfer activities. Department Knowledge Transfer Responsibilities Participate in formal document reviews. Review and approve deliverables. Work with the Provider to schedule and assess effectiveness of knowledge transfer activities. Disaster Recovery The Provider shall develop a plan for disaster recovery specific to the new system components and related support systems, including help desk services, which provides detailed actions to be taken in the event of a natural disaster or a disaster resulting from negligence, sabotage, or mob action. The Provider will work with the Department to integrate the new system component plan into the disaster recovery plan for ACCESS Florida. The Disaster Recovery Plan shall, at a minimum, include: Documentation of approved backup arrangements; Formal agreement of all parties; The prioritization of new system components; Arrangements for use of a backup facility; and Periodic testing of the backup procedures/facility. The Provider shall participate in the testing of the disaster recovery process with the Department as documented in the Disaster Recovery Plan prior to operational use of the new system components. The following sections define the responsibilities of the Provider and the Department. Provider Disaster Recovery Responsibilities Prepare disaster recovery deliverables. Revise deliverables as a result of the review and approval process. Lead the testing of the Disaster Recovery Plan. Department Disaster Recovery Responsibilities Review and approve disaster recovery deliverables. Provide the Provider with existing Disaster Recovery Plan for the Department’s data center prior to the commencement of the disaster recovery planning activities. Coordinate and assist with the testing of the disaster recovery process. Disaster Preparedness Plan The Provider shall, within thirty (30) calendar days of execution of the contract, submit to the Department’s Project Director a Disaster Preparedness Plan which shall consist of provisions for pre-disaster records protection, and an alternative recovery plan that will allow the Provider to continue functioning in compliance with the executed contract in the event of an actual emergency. The Department agrees to respond in writing within thirty (30) calendar days of receipt of the plan accepting, rejecting, or requesting modifications. In the event of an emergency, the Department may exercise oversight authority over the Provider in order to assure implementation of agreed emergency relief provisions. Staffing Requirements The Provider’s Project staff shall consist of the Key Personnel identified below, whom the Department considers to be essential to this Project. Commitments of Key Personnel shall not be changed (other than for illness, serious personal circumstances or separation from service), without prior written approval of the Department. No Key Personnel role shall be vacant for more than fifteen (15) Business Days. Prior to substituting other employees for these Key Personnel roles, the Provider shall notify and obtain written approval from the Department of the proposed substitution as soon as possible, but no less than thirty(30) business days (except pursuant to an event as described above, in which case such notice shall be as soon as possible). Written justification should consist of documentation of the circumstances requiring the changes and a list of the proposed substitutions in sufficient detail to permit evaluation of the impact on the Project. The Department, at its discretion, may agree to accept personnel of equal or superior qualifications in the event that circumstances necessitate the replacement of previously assigned personnel. In addition, the Department reserves the right to reject any proposed team members throughout the duration of the Project. Xxxxxxxxxxx Xxxx, Project Manager Xxxx Xxxxxxxxxxx, Requirements Manager/Testing Manager Xxx Xxxxxx, Interface Manager Xxxx Xxxxxx, Organizational Change Management Lead / Implementation Manager Xxxx Xxxxxxxxx, Application Development Lead Xxxx Xxxxxxxxx, Technical Lead/System Architect Xxxxx Xxxxxxxxx, Operations Manager Key Personnel shall be full-time, dedicated resources. Key Personnel must work onsite 5 business days a week at the Tallahassee, Florida Project site location in accordance with the mutually agreed upon project schedule. These individuals must arrive at the Project site location by 11 a.m. on Monday and must not leave the Project site location before 3:00 p.m. on Friday, unless an exception is made based upon mutual agreement. Further, the Provider shall not knowingly engage any current or former employee of the Department where such employment conflicts with Section 112.3185, Florida Statute (F.S.) The Provider is responsible for providing the desktop computers, printer access, office supplies, secretarial, and clerical support required by the Provider for the duration of the contract. The Department will provide Virtual Private Network (VPN) access to the Provider’s project resources in order for project activities including design, development, testing, implementation, and warranty to be performed in a timely manner. Remote access will be provided on a 24x7 basis for the Provider throughout the Contract term. Background Investigations All Provider personnel assigned to this Project shall have a background-screening that is equivalent to a Level Two (2) screening standard specified in Section 435.04, F.S., and the Department’s Operating Procedure Number 60-25. The Department’s policies can be viewed at the following link: xxxx://xxx.xxx.xxxxx.xx.xx/admin/publications/policies.asp The Provider will cooperate with the Department in obtaining the Level Two background screenings. The Provider is responsible for the cost of obtaining the screenings. The results of the screenings shall be provided to the Department’s Contract Manager and shall be used, in part, in approving Project team members. The Department reserves the right to make final determinations on all Provider personnel assigned to this Project. The Department may disclose the results of such screenings only to state employees with a need to know and shall use the results only for the purpose of evaluating the proposed personnel and not for any other purpose.

Knowledge Transfer. The Provider shall conduct knowledge transfer meetings during the entire life cycle of the Project. These sessions will be either technically oriented or process/functionally oriented. The following sections define the responsibilities of the Provider and the Department. Provider Knowledge Transfer Responsibilities Develop and maintain a Knowledge Transfer Plan as a section of the PMP. Conduct formal reviews and meetings as needed and required. Provide minutes of formal reviews. Assess and report progress on knowledge transfer activities. Department Knowledge Transfer Responsibilities Participate in formal document reviews. Review and approve deliverables. Work with the Provider to schedule and assess effectiveness of knowledge transfer activities. Disaster Recovery The Provider shall develop a plan for disaster recovery specific to the new system components and related support systems, including help desk services, which provides detailed actions to be taken in the event of a natural disaster or a disaster resulting from negligence, sabotage, or mob action. The Provider will work with the Department to integrate the new system component plan into the disaster recovery plan for ACCESS Florida. The Disaster Recovery Plan shall, at a minimum, include: Documentation of approved backup arrangements; Formal agreement of all parties; The prioritization of new system components; Arrangements for use of a backup facility; and Periodic testing of the backup procedures/facility. The Provider shall participate in the testing of the disaster recovery process with the Department as documented in the Disaster Recovery Plan prior to operational use of the new system components. The following sections define the responsibilities of the Provider and the Department. Provider Disaster Recovery Responsibilities Prepare disaster recovery deliverables. Revise deliverables as a result of the review and approval process. Lead the testing of the Disaster Recovery Plan. Department Disaster Recovery Responsibilities Review and approve disaster recovery deliverables. Provide the Provider with existing Disaster Recovery Plan for the Department’s data center prior to the commencement of the disaster recovery planning activities. Coordinate and assist with the testing of the disaster recovery process. Disaster Preparedness Plan The Provider shall, within thirty (30) calendar days of execution of the contract, submit to the Department’s Project Director a Disaster Preparedness Plan which shall consist of provisions for pre-disaster records protection, and an alternative recovery plan that will allow the Provider to continue functioning in compliance with the executed contract in the event of an actual emergency. The Department agrees to respond in writing within thirty (30) calendar days of receipt of the plan accepting, rejecting, or requesting modifications. In the event of an emergency, the Department may exercise oversight authority over the Provider in order to assure implementation of agreed emergency relief provisions. Staffing Requirements The Provider’s Project staff shall consist of the Key Personnel identified below, whom the Department considers to be essential to this Project. Commitments of Key Personnel shall not be changed (other than for illness, serious personal circumstances or separation from service), without prior written approval of the Department. No Key Personnel role shall be vacant for more than fifteen (15) Business Days. Prior to substituting other employees for these Key Personnel roles, the Provider shall notify and obtain written approval from the Department of the proposed substitution as soon as possible, but no less than thirty(30) business days (except pursuant to an event as described above, in which case such notice shall be as soon as possible). Written justification should consist of documentation of the circumstances requiring the changes and a list of the proposed substitutions in sufficient detail to permit evaluation of the impact on the Project. The Department, at its discretion, may agree to accept personnel of equal or superior qualifications in the event that circumstances necessitate the replacement of previously assigned personnel. In addition, the Department reserves the right to reject any proposed team members throughout the duration of the Project. Xxxxxxxxxxx NAMEChristopher Xxxx, Project Manager Xxxx XXXXXxxx Xxxxxxxxxxx, Requirements Manager/Testing Manager Xxx XXXXXxx Xxxxxx, Interface Manager Xxxx XXXXXxxx Xxxxxx, Organizational Change Management Lead / Implementation Manager Xxxx XXXXXxxx Xxxxxxxxx, Application Development Lead Xxxx XXXXXxxx Xxxxxxxxx, Technical Lead/System Architect Xxxxx NAME, System Architect NAME, Testing Manager NAME, Implementation Manager XXXXXxxxx Xxxxxxxxx, Operations Manager Key Personnel shall be full-time, dedicated resources. Key Personnel must work onsite 5 business days a week at the Tallahassee, Florida Project site location in accordance with the mutually agreed upon project schedule. These individuals must arrive at the Project site location by 11 a.m. on Monday and must not leave the Project site location before 3:00 p.m. on Friday, unless an exception is made based upon mutual agreement. Further, the Provider shall not knowingly engage any current or former employee of the Department where such employment conflicts with Section 112.3185, Florida Statute (F.S.) The Department will provide qualified subject matter experts and project stakeholders knowledgeable in the ACCESS program’s organization, processes and policy according to the approved project schedule. These individuals will have the ability and the authority to make decisions for the project. The Provider is responsible for providing the office space, desktop computers, printer access, office supplies, telephone service, secretarial, and clerical support required by the Provider for the duration of the contract. The Department expects the site(s) where Provider Project activities will be performed to be housed at a nearby location. The Department will provide Virtual Private Network (VPN) access to the Provider’s project resources in order for project activities including design, development, testing, implementation, and warranty production support to be performed in a timely manner. Remote access will be provided on a 24x7 basis for the Provider throughout the Contract term. Background Investigations All Provider personnel assigned to this Project shall have a background-screening that is equivalent to a Level Two (2) screening standard specified in Section 435.04, F.S., and the Department’s Operating Procedure Number 60-25. The Department’s policies can be viewed at the following link: xxxx://xxx.xxx.xxxxx.xx.xx/admin/publications/policies.asp The Provider will cooperate with the Department in obtaining the Level Two background screenings. The Provider is responsible for the cost of obtaining the screenings. The results of the screenings shall be provided to the Department’s Contract Manager and shall be used, in part, in approving Project team members. The Department reserves the right to make final determinations on all Provider personnel assigned to this Project. The Department may disclose the results of such screenings only to state employees with a need to know and shall use the results only for the purpose of evaluating the proposed personnel and not for any other purpose.

Knowledge Transfer. The Provider shall conduct knowledge transfer meetings during the entire life cycle of the Project. These sessions will be either technically oriented or process/functionally oriented. The following sections define the responsibilities of the Provider and the Department. Provider Knowledge Transfer Responsibilities Develop and maintain a Knowledge Transfer Plan as a section of the PMP. Conduct formal reviews and meetings as needed and required. Provide minutes of formal reviews. Assess and report progress on knowledge transfer activities. Department Knowledge Transfer Responsibilities Participate in formal document reviews. Review and approve deliverables. Work with the Provider to schedule and assess effectiveness of knowledge transfer activities. Disaster Recovery The Provider shall develop a plan for disaster recovery specific to the new system components and related support systems, including help desk services, which provides detailed actions to be taken in the event of a natural disaster or a disaster resulting from negligence, sabotage, or mob action. The Provider will work with the Department to integrate the new system component plan into the disaster recovery plan for ACCESS Florida. The Disaster Recovery Plan shall, at a minimum, include: Documentation of approved backup arrangements; Formal agreement of all parties; The prioritization of new system components; Arrangements for use of a backup facility; and Periodic testing of the backup procedures/facility. The Provider shall participate in the testing of the disaster recovery process with the Department as documented in the Disaster Recovery Plan prior to operational use of the new system components. The following sections define the responsibilities of the Provider and the Department. Provider Disaster Recovery Responsibilities Prepare disaster recovery deliverables. Revise deliverables as a result of the review and approval process. Lead the testing of the Disaster Recovery Plan. Department Disaster Recovery Responsibilities Review and approve disaster recovery deliverables. Provide the Provider with existing Disaster Recovery Plan for the Department’s data center prior to the commencement of the disaster recovery planning activities. Coordinate and assist with the testing of the disaster recovery process. Disaster Preparedness Plan The Provider shall, within thirty (30) calendar days of execution of the contract, submit to the Department’s Project Director a Disaster Preparedness Plan which shall consist of provisions for pre-disaster records protection, and an alternative recovery plan that will allow the Provider to continue functioning in compliance with the executed contract in the event of an actual emergency. The Department agrees to respond in writing within thirty (30) calendar days of receipt of the plan accepting, rejecting, or requesting modifications. In the event of an emergency, the Department may exercise oversight authority over the Provider in order to assure implementation of agreed emergency relief provisions. Staffing Requirements The Provider’s Project staff shall consist of the Key Personnel identified below, whom the Department considers to be essential to this Project. Commitments of Key Personnel shall not be changed (other than for illness, serious personal circumstances or separation from service), without prior written approval of the Department. No Key Personnel role shall be vacant for more than fifteen (15) Business Days. Prior to substituting other employees for these Key Personnel roles, the Provider shall notify and obtain written approval from the Department of the proposed substitution as soon as possible, but no less than thirty(30) business days (except pursuant to an event as described above, in which case such notice shall be as soon as possible)days. Written justification should consist of documentation of the circumstances requiring the changes and a list of the proposed substitutions in sufficient detail to permit evaluation of the impact on the Project. The Department, at its discretion, may agree to accept personnel of equal or superior qualifications in the event that circumstances necessitate the replacement of previously assigned personnel. In addition, the Department reserves the right to reject any proposed team members throughout the duration of the Project. Xxxxxxxxxxx XxxxXxxxx Xxxxxxxxx , Project Manager Xxxx XxxxxxxxxxxXxxxx Xxxxxx, Requirements Manager/Manager Xxxx Xxx, Interface Manager Xxx Xxxxxx Organizational Change Management Lead Xxxx Xxxxxxx, Application Development Lead Xxxx Xxxxx, Technical Lead Xxxxx Xx, System Architect Xxxx Xxxxxxx, Testing Manager Xxx Xxxxxx, Interface Manager Xxxx Xxxxxx, Organizational Change Management Lead / Implementation Manager Xxxx Xxxxxxxxx, Application Development Lead Xxxx Xxxxxxxxx, Technical Lead/System Architect Xxxxx XxxxxxxxxXxxxxx Xxxxxxx, Operations Manager Key Personnel shall be full-time, dedicated resources. Key Personnel must work onsite 5 business days a week at the Tallahassee, Florida Project site location in accordance with the mutually agreed upon project schedule. These individuals must arrive at the Project site location by 11 a.m. on Monday and must not leave the Project site location before 3:00 p.m. on Friday, unless an exception is made based upon mutual agreement. Further, the Provider shall not knowingly engage any current or former employee of the Department where such employment conflicts with Section 112.3185, Florida Statute (F.S.) The Provider is responsible for providing the office space, desktop computers, printer access, office supplies, telephone service, secretarial, and clerical support required by the Provider for the duration of the contract. The Department expects the site(s) where Provider Project activities will provide Virtual Private Network (VPN) access to the Provider’s project resources in order for project activities including design, development, testing, implementation, and warranty be performed to be performed in housed at a timely manner. Remote access will be provided on a 24x7 basis for the Provider throughout the Contract termnearby location. Background Investigations All Provider personnel assigned to this Project shall have a background-screening that is equivalent to a Level Two (2) screening standard specified in Section 435.04, F.S., and the Department’s Operating Procedure Number 60-25. The Department’s policies can be viewed at the following link: xxxx://xxx.xxx.xxxxx.xx.xx/admin/publications/policies.asp The Provider is responsible for the cost of obtaining the screenings. The Provider will cooperate with the Department in obtaining the Level Two background screenings. The Provider is responsible for the cost of obtaining the screenings. The results of the screenings shall be provided submitted directly to the Department’s Contract Manager and shall be used, in part, in approving Project team membersfrom the entity performing the background screenings. The Department reserves the right to make final determinations on all Provider personnel assigned to this Project. The Department may disclose the results of such screenings only to state employees with a need to know and shall use the results only for the purpose of evaluating the proposed personnel and not for any other purpose.

Knowledge Transfer. The Provider shall conduct knowledge transfer meetings during the entire life cycle of the Project. These sessions will be either technically oriented or process/functionally oriented. The following sections define the responsibilities of the Provider and the Department. Provider Knowledge Transfer Responsibilities Develop and maintain a Knowledge Transfer Plan as a section of the PMP. Conduct formal reviews and meetings as needed and required. Provide minutes of formal reviews. Assess and report progress on knowledge transfer activities. Department Knowledge Transfer Responsibilities Participate in formal document reviews. Review and approve deliverables. Work with the Provider to schedule and assess effectiveness of knowledge transfer activities. Disaster Recovery The Provider shall develop a plan for disaster recovery specific to the new system components and related support systems, including help desk services, which provides detailed actions to be taken in the event of a natural disaster or a disaster resulting from negligence, sabotage, or mob action. The Provider will work with the Department to integrate the new system component plan into the disaster recovery plan for ACCESS Florida. The Disaster Recovery Plan shall, at a minimum, include: Documentation of approved backup arrangements; Formal agreement of all parties; The prioritization of new system components; Arrangements for use of a backup facility; and Periodic testing of the backup procedures/facility. The Provider shall participate in the testing of the disaster recovery process with the Department as documented in the Disaster Recovery Plan prior to operational use of the new system components. The following sections define the responsibilities of the Provider and the Department. Provider Disaster Recovery Responsibilities Prepare disaster recovery deliverables. Revise deliverables as a result of the review and approval process. Lead the testing of the Disaster Recovery Plan. Department Disaster Recovery Responsibilities Review and approve disaster recovery deliverables. Provide the Provider with existing Disaster Recovery Plan for the Department’s data center prior to the commencement of the disaster recovery planning activities. Coordinate and assist with the testing of the disaster recovery process. Disaster Preparedness Plan The Provider shall, within thirty (30) calendar days of execution of the contract, submit to the Department’s Project Director a Disaster Preparedness Plan which shall consist of provisions for pre-disaster records protection, and an alternative recovery plan that will allow the Provider to continue functioning in compliance with the executed contract in the event of an actual emergency. The Department agrees to respond in writing within thirty (30) calendar days of receipt of the plan accepting, rejecting, or requesting modifications. In the event of an emergency, the Department may exercise oversight authority over the Provider in order to assure implementation of agreed emergency relief provisions. Staffing Requirements The Provider’s Project staff shall consist of the Key Personnel identified below, whom the Department considers to be essential to this Project. Commitments of Key Personnel shall not be changed (other than for illness, serious personal circumstances or separation from service), without prior written approval of the Department. No Key Personnel role shall be vacant for more than fifteen (15) Business Days. Prior to substituting other employees for these Key Personnel roles, the Provider shall notify and obtain written approval from the Department of the proposed substitution as soon as possible, but no less than thirty(30) business days (except pursuant to an event as described above, in which case such notice shall be as soon as possible)days. Written justification should consist of documentation of the circumstances requiring the changes and a list of the proposed substitutions in sufficient detail to permit evaluation of the impact on the Project. The Department, at its discretion, may agree to accept personnel of equal or superior qualifications in the event that circumstances necessitate the replacement of previously assigned personnel. In addition, the Department reserves the right to reject any proposed team members throughout the duration of the Project. Xxxxxxxxxxx XxxxNAME, Project Manager Xxxx XxxxxxxxxxxNAME, Requirements Manager/Testing Manager Xxx XxxxxxNAME, Interface Manager Xxxx XxxxxxNAME, Organizational Change Management Lead / Implementation Manager Xxxx XxxxxxxxxNAME, Application Development Lead Xxxx XxxxxxxxxNAME, Technical Lead/Lead NAME, System Architect Xxxxx XxxxxxxxxNAME, Testing Manager NAME, Implementation Manager NAME, Operations Manager Key Personnel shall be full-time, dedicated resources. Key Personnel must work onsite 5 business days a week at the Tallahassee, Florida Project site location in accordance with the mutually agreed upon project schedule. These individuals must arrive at the Project site location by 11 a.m. on Monday and must not leave the Project site location before 3:00 p.m. on Friday, unless an exception is made based upon mutual agreement. Further, the Provider shall not knowingly engage any current or former employee of the Department where such employment conflicts with Section 112.3185, Florida Statute (F.S.) The Provider is responsible for providing the office space, desktop computers, printer access, office supplies, telephone service, secretarial, and clerical support required by the Provider for the duration of the contract. The Department expects the site(s) where Provider Project activities will provide Virtual Private Network (VPN) access to the Provider’s project resources in order for project activities including design, development, testing, implementation, and warranty be performed to be performed in housed at a timely manner. Remote access will be provided on a 24x7 basis for the Provider throughout the Contract termnearby location. Background Investigations All Provider personnel assigned to this Project shall have a background-screening that is equivalent to a Level Two (2) screening standard specified in Section 435.04, F.S., and the Department’s Operating Procedure Number 60-25. The Department’s policies can be viewed at the following link: xxxx://xxx.xxx.xxxxx.xx.xx/admin/publications/policies.asp The Provider will cooperate with the Department in obtaining the Level Two background screenings. The Provider is responsible for the cost of obtaining the screenings. The results of the screenings shall be provided to the Department’s Contract Manager and shall be used, in part, in approving Project team members. The Department reserves the right to make final determinations on all Provider personnel assigned to this Project. The Department may disclose the results of such screenings only to state employees with a need to know and shall use the results only for the purpose of evaluating the proposed personnel and not for any other purpose.