Knowledge Transfer. During the period following the Effective Date and prior to the Commencement Date, Service Provider will use its best efforts to acquire the practical skill, knowledge and expertise from the personnel who are providing the Services prior to the Effective Date in relation to the delivery of the Services, including the knowledge necessary for the Service Provider to perform the Services. Service Provider will accomplish such knowledge transfer, as appropriate, by interviewing personnel currently performing the Services as well as reviewing information, records and documents related to the provision of the Services. The information to be reviewed to affect the obligations of such knowledge transfer include, (i) copies of procedures and operations manuals, (ii) relevant system, software and/or hardware information, (iii) a list of third party suppliers of goods and services which are to be transferred to DIR or Service Provider, (iv) key support contact details for third party supplier employees, (v) information regarding work in progress and associated unresolved faults in progress. Service Provider shall promptly (within one Business Day) notify DIR of any lack of cooperation or assistance on the part of any DIR Customer, DIR Contractor or any third party that impedes or hinders Service Provider's efforts to comply with this obligation.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Knowledge Transfer. During the period following the Effective Date and prior to the Commencement Date, Service Provider will use its best efforts to acquire the practical skill, knowledge and expertise from the personnel who are providing the Services prior to the Effective Date in relation to the delivery of the Services, including the knowledge necessary for the Service Provider to perform the Services. Service Provider will accomplish such knowledge transfer, as appropriate, by interviewing personnel currently performing the Services as well as reviewing information, records and documents related to the provision of the Services. The information to be reviewed to affect the obligations of such knowledge transfer include, (i) copies of procedures and operations manuals, (ii) relevant system, software and/or hardware information, (iii) a list of third party suppliers of goods and services which are to be transferred to DIR or Service Provider, (iv) key support contact details for third party supplier employees, (v) information regarding work in progress and associated unresolved faults in progress. Service Provider shall promptly (within one Business Day) notify DIR of any lack of cooperation or assistance on the part of any DIR Customer, DIR Contractor or any third party that impedes or hinders Service Provider's efforts to comply with this obligation.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Knowledge Transfer. During the period following the Effective Date and prior to the Commencement Date, Service Provider will use its best efforts to acquire the practical skill, knowledge knowledge, and expertise from the personnel who are providing the Services prior to the Effective Date in relation to the delivery of the Services, including the knowledge necessary for the Service Provider to perform the Services. Service Provider will accomplish such knowledge transfer, as appropriate, by interviewing personnel currently performing the Services as well as reviewing information, records records, and documents related to the provision of the Services. The information to be reviewed to affect the obligations of such knowledge transfer include, (i) copies of procedures and operations manuals, ; (ii) relevant system, software software, and/or hardware information, ; (iii) a list of third party suppliers of goods and services which are to be transferred to DIR or Service Provider, ; (iv) key support contact details for third party supplier employees, ; and (v) information regarding work in progress and associated unresolved faults in progress. Service Provider shall promptly (within one (1) Business Day) notify DIR of any lack of cooperation or assistance on the part of any DIR Customer, DIR Contractor Contractor, or any third party that impedes or hinders Service Provider's efforts to comply with this obligation.
Appears in 1 contract
Samples: Master Services Agreement
Knowledge Transfer. During the period following the Effective Date and prior to the Commencement Date, Service Provider will use its best efforts to acquire the practical skill, knowledge knowledge, and expertise from the personnel who are providing the Services prior to the Effective Date in relation to the delivery of the Services, including the knowledge necessary for the Service Provider to perform the Services. Service Provider will accomplish such knowledge transfer, as appropriate, by interviewing personnel currently performing the Services as well as reviewing information, records records, and documents related to the provision of the Services. The information to be reviewed to affect the obligations of such knowledge transfer include, (i) copies of procedures and operations manuals, ; (ii) relevant system, software software, and/or hardware information, ; (iii) a list of third party suppliers of goods and services which are to be transferred to DIR or Service Provider, ; (iv) key support contact details for third party supplier employees, ; and (v) information regarding work in progress and associated unresolved faults in progress. Service Provider shall promptly (within one (1) Business Day) notify DIR of any lack of cooperation or assistance on the part of any DIR Customer, DIR Contractor Contractor, or any third party that impedes or hinders Service Provider's efforts to comply with this obligation.
Appears in 1 contract
Samples: Master Services Agreement