KPI Service Level Table. KPI Process Weighting for KPI Service Levels shall be determined by the Client and identified within the Country Agreement. [***]* Each KPI [***]* shall be assigned a value of [***]* [***]* To the extent that a KPI Service Level is not achieved due to any non-performance of or any other defect in any systems, hardware or other technical infrastructure, other than those systems, hardware or other technical infrastructure supplied or controlled by Exult under this Agreement, Exult Supplier shall have no liability for such failure to achieve the KPI Service Levels.
Appears in 4 contracts
Samples: Country Agreement (Exult Inc), Escrow Agreement (Exult Inc), Framework Agreement (Exult Inc)
