Common use of Licensed Software Support Services Options Clause in Contracts

Licensed Software Support Services Options. EDS may obtain the support ------------------------------------------ Services described in the previous Section for Licensed Software on a central site support basis and/or on an individual site support basis. In the absence of a designation of central or individual site support in a Purchase Order, such support shall be deemed to be individual site support. The Charges for each option shall be as set forth in Exhibit B or as otherwise agreed upon by the parties. Where "central site support" is requested, support Services shall be provided by Chordiant to and shall be requested by EDS through a single point of contact identified by EDS on a Purchase Order. To the extent necessitated by geographic diversity or where required in order to support multiple time zones, EDS may designate multiple central site support locations. With respect to central site support, Chordiant shall provide to EDS one master disk and one copy of all Documentation relating to each Correction, Improvement, or Update. EDS shall be entitled to copy the disk and Documentation and distribute the copies or electronically transmit the copied information to each location supported by the central site. A designation of central site support shall not prevent an individual user of Licensed Software from contacting Chordiant in the event of a Severity 1 call. Where "individual site support" is requested, support Services shall be provided by Chordiant to the applicable licensed CPU, Site, or Network, or, in the case of a Corporate Software License, to a licensed user.

Licensed Software Support Services Options. EDS may obtain the support ------------------------------------------ Services described in the previous Section for Licensed Software on a central site support basis and/or on an individual site support basis. In the absence of a designation of central or individual site support in a Purchase Order, such support shall be deemed to be individual site support. The Charges for each option shall be as set forth in Exhibit B or as otherwise agreed upon by the parties. Where "central site support" is requested, support Services shall be provided by Chordiant Network-1 to and shall be requested by EDS through a single point of contact identified by EDS on a Purchase Order. To the extent necessitated by geographic diversity or where required in order to support multiple time zones, EDS may designate multiple central site support locations. With respect to central site support, Chordiant Network-1 shall provide to EDS one master disk and one copy of all Documentation relating to each Correction, Improvement, or Update. EDS shall be entitled to copy the disk and Documentation and distribute the copies or electronically transmit the copied information to each location supported by the central site. A designation of central site support shall not prevent an individual user of Licensed Software from contacting Chordiant Network-1 in the event of a Severity 1 callan emergency. Where "individual site support" is requested, support Services shall be provided by Chordiant Network-1 to the applicable licensed CPU, Site, or Network, or, in the case of a Corporate Software License, to a licensed user.

Licensed Software Support Services Options. EDS may obtain the support ------------------------------------------ Services described in the previous Section for Licensed Software on a central site support basis and/or on an individual site support basis. In the absence of a designation of central or individual site support in a Purchase Order, such support shall be deemed to be individual site support. The Charges for each option shall be as set forth in Exhibit B or as otherwise agreed upon by the parties. Where "central site support" is requested, support Services shall be provided by Chordiant MigraTEC to and shall be requested by EDS through a single point of contact identified by EDS on a Purchase Order. To the extent necessitated by geographic diversity or where required in order to support multiple time zones, EDS may designate multiple central site support locations. With respect to central site support, Chordiant MigraTEC shall provide to EDS one master disk and one copy of all Documentation relating to each Correction, Improvement, or Update. EDS shall be entitled to copy the disk and Documentation and distribute the copies or electronically transmit the copied information to each location supported by the central site. A designation of central site support shall not prevent an individual user of Licensed Software from contacting Chordiant MigraTEC in the event of a Severity 1 callan emergency. Where "individual site support" is requested, support Services shall be provided by Chordiant MigraTEC to the applicable licensed CPU, Site, or Network, or, in the case of a Corporate Software License, to a licensed user.

Licensed Software Support Services Options. EDS may obtain the support ------------------------------------------ Services described in the previous Section for Licensed Software on a central site support basis and/or on an individual site support basis. In the absence of a designation of central or individual site support in a Purchase Order, such support shall be deemed to be individual site support. The Charges for each option shall be as set forth in Exhibit B or as otherwise agreed upon by the parties. Where "central site support" is requested, support Services shall be provided by Chordiant ASI to and shall be requested by EDS through a single point of contact identified by EDS on a Purchase Order. To the extent necessitated by geographic diversity or where required in order to support multiple time zones, EDS may designate multiple central site support locations. With respect to central site support, Chordiant ASI shall provide to EDS one master disk and one copy of all Documentation relating to each Correction, Improvement, or Update. EDS shall be entitled to copy the disk and Documentation and distribute the copies or electronically transmit the copied information to each location supported by the central site. A designation of central site support shall not prevent an individual user of Licensed Software from contacting Chordiant ASI in the event of a Severity 1 callan emergency. Where "individual site support" is requested, support Services shall be provided by Chordiant ASI to the applicable licensed CPU, Site, or Network, or, in the case of a Corporate Software License, to a licensed user.