LICENSOR SUPPORT. During the Term of the Agreement, Licensor shall provide Creative with: (i) all available solutions and corrections for reported problems which are replicated and diagnosed by Creative as a defect in the Licensed Products; and (ii) such changes and corrections as are necessary to keep the Licensed Products substantially in conformance with applicable Documentation and specifications. In addition, Licensor shall provide to Creative technical support of at least telephone support for problem resolution from 8:00am to 5:00pm (Pacific Standard Time) weekdays, excluding published holidays. Upon such notice to Licensor of a problem with the Licensed Products, Licensor shall use its best efforts to correct or circumvent the problem. Any corrections to the Licensed Products will be made to the most current generally available release; PROVIDED, HOWEVER, that Licensor will use its best efforts to support the previously released version of such Licensed Product for twelve (12) months after the introduction of a new generally available release.
Appears in 4 contracts
Samples: Escrow Agreement (Netspeak Corp), Escrow Agreement (Netspeak Corp), Escrow Agreement (Netspeak Corp)
