Common use of Load Management Service Clause in Contracts

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. sags. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of event.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and will provide within 7 Working Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. imbalance and sags. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption Nil Nil applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek additional information Transparency of changes to pricing to be achieved through marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Consumers Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc Prompt notification to Retailer upon becoming aware of event.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. sags. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Xxx Xxx Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of event.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and will provide within 7 Working Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. imbalance and sags. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption Nil Nil applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Xxx Xxx Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek additional information Transparency of changes to pricing to be achieved through marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Consumers Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc Prompt notification to Retailer upon becoming aware of event.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. UoSA ––EIL V1.1 The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. 94 Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Nil Nil Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency Requests. Each party will consider all reasonable requests for information in its pricing of changes to schedule and or separate pricing from the other party (if they are stated to be pricing policy made under this schedule 1 of this agreement) and within 5 Working Days meet that enables request. If the achieved prices request cannot be met within 5 Working Days, the party to be implemented through without whom the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricingrequest is made will provide an explanation and/or a new timeframe. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff optionsNil. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of eventThere are no Additional Services recorded.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and will provide within 7 Working Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. imbalance and sags. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption Nil Nil applies to 20 Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency information in its pricing of changes to schedule and or separate pricing to be pricing policy that enables the achieved prices to be implemented through without the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of event.

Load Management Service. The Distributor to report any failure of operate and maintain its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registersin accordance with schedule 7. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposesNil. Not applicable. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that power quality Nil. SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING investigation cannot be completed within such 5 Working Days, the Distributor will provide within a further 7 Working Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control for which it is responsible in a timely manner, in accordance with Good Electricity Industry Practice. sagssolutions commonly rest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 feeder faults. Nil. Nil Nil or more Consumers. Notification of Planned Service Interruption. As defined in schedule 5. Nil. Nil Nil Pricing Information Requests. The Distributor to provide sufficient Transparency will consider all reasonable requests for information in its pricing of changes to schedule and or separate pricing from the Retailer (if they are stated to be pricing policy made under this schedule 1 of this agreement, unless the Distributor’s ability to communicate the information is directly affected by a Force Majeure Event) and within 5 Working Days meet that enables request. If the achieved prices to request cannot be implemented through without met within 5 Working Days, the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricingDistributor will provide an explanation and/or a new timeframe. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of eventNil.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. UoSA ––OJV V1.1 The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. 94 Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Nil Nil Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency Requests. Each party will consider all reasonable requests for information in its pricing of changes to schedule and or separate pricing from the other party (if they are stated to be pricing policy made under this schedule 1 of this agreement) and within 5 Working Days meet that enables request. If the achieved prices request cannot be met within 5 Working Days, the party to be implemented through without whom the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricingrequest is made will provide an explanation and/or a new timeframe. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff optionsNil. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of eventThere are no Additional Services recorded.

Load Management Service. Distributor to report any failure of its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registers. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposes. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. UoSA ––TPC V1.1 The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. 94 Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumers. Nil Nil Notification of Planned Service Interruption. As defined in schedule 5. Nil Nil Pricing Information Distributor to provide sufficient Transparency Requests. Each party will consider all reasonable requests for information in its pricing of changes to schedule and or separate pricing from the other party (if they are stated to be pricing policy made under this schedule 1 of this agreement) and within 5 Working Days meet that enables request. If the achieved prices request cannot be met within 5 Working Days, the party to be implemented through without whom the need to seek marked-up additional information proposed/final changes, while notification request is made will provide an explanation and/or a new timeframe. Nil. S2.1 For the purposes of final prices to also include clean version of pricing. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of event.this schedule:

Load Management Service. The Distributor to report any failure of operate and maintain its load signaling system where it is providing a Load Management Service i.e. controllable load or switching of registersin accordance with schedule 7. Distributor to report load control in excess of the service standard for the applicable price category/tariff option, e.g. for emergency purposesNil. Not applicable. Nil The Distributor to self- report to the Retailer via the channel used for unplanned service interruption information, providing sufficient information for the Retailer to respond meaningfully to Consumer calls and/or resulting service problems. Power quality, reliability, safety or Service Interruption investigations. The Distributor will, within 5 Working Days of receiving notification from the Retailer of a problem on the Network, investigate the complaint and respond to the Retailer detailing the nature of the problem. If the investigation cannot be completed within 5 Working Days, the Distributor will provide within 7 Working Power quality investigations include, but are not limited to momentary voltage fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that power quality solutions commonly Nil. SERVICE MEASURE SERVICE LEVEL POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING completed within such 5 Working Days, the Distributor will provide within a further 7 Working Days an estimate of the time it will take to complete in line with the standards set by the EGCC such an investigation and the reason for requiring extra time. However, in any event, the Distributor will complete its investigation and provide information to the Retailer so that the Retailer can offer a resolution to the Consumer within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. The Distributor will remedy any problems under its control for which it is responsible in a timely manner, in accordance with Good Electricity Industry Practice. sagsrest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. Unplanned Service Interruption communication. As defined in schedule 5. For the purposes of this Service Nil. Nil communication. Standard an Unplanned Service Interruption applies to 20 Nil Nil or more Consumersfeeder faults. Notification of Planned Service Interruption. As defined in schedule 5. Nil. Nil Nil Pricing Information Requests. The Distributor to provide sufficient Transparency will consider all reasonable requests for information in its pricing of changes to schedule and or separate pricing from the Retailer (if they are stated to be pricing policy made under this schedule 1 of this agreement, unless the Distributor’s ability to communicate the information is directly affected by a Force Majeure Event) and within 5 Working Days meet that enables request. If the achieved prices to request cannot be implemented through without met within 5 Working Days, the need to seek marked-up additional information proposed/final changes, while notification of final prices to also include clean version of pricingDistributor will provide an explanation and/or a new timeframe. Prices to clearly define the service levels and eligibility criteria for all price categories and tariff options. Safety Events Affecting Prompt advice of any major instance where the Prompt notification to Retailer upon becoming Consumers Distributor becomes aware of an event that has caused or has the potential to cause a health and safety incident affecting one or more Consumers. E.g. reversed polarity, fire at property, electric shock, etc aware of eventNil.