Long-Term Services and Supports Community Partners. (LTSS CPs) 1. At all times after the Community Partners Operational Start Date, the Contractor shall maintain ACO/MCO – LTSS CP Agreements as follows and as further specified by EOHHS; a. The Contractor shall maintain such Agreements with at least two LTSS CPs within each geographic area served by the Contractor, in EOHHS’ determination, as further specified by EOHHS. b. The Contractor shall not be required to maintain ACO/MCO-LTSS CP Agreements if so notified by EOHHS. Reasons for such notification may include the Contractor having no shared Enrollees with the LTSS CP, in EOHHS’ sole determination, or other reasons specified by EOHHS; and c. The Contractor shall not permit the Contractor’s Material Subcontractor to enter into such ACO/MCO LTSS CP Agreements on behalf of the Contractor; 2. The Contractor shall assign Enrollees identified by EOHHS, by the Contractor’s internal identification criteria, or by referrals to LTSS CPs on a monthly basis as follows: a. The Contractor shall develop, maintain, and provide to EOHHS upon request, internal identification criteria for Enrollee assignment to LTSS CPs. b. The Contractor shall assign Enrollees to an LTSS CP 1) With which the ACO/MCO has executed an ACO/MCO-CP Agreement; 2) That serves the geographic area in which the member lives, as specified by EOHHS; and 3) That has confirmed capacity to accept the assignment. c. The Contractor shall communicate those assignments to the LTSS CP in a form and format specified by EOHHS. d. The Contractor shall manage CP enrollments and disenrollments through the CP Program Portal (the CP Portal) as further specified by EOHHS. e. The Contractor shall follow-up on submissions to the CP Portal, including but not limited to: 1) Using the CP Portal history tab functionality and other CP Portal tools, as appropriate, to share CP Portal and MMIS processing statuses for Enrollees with CPs and to respond to CP inquiries about Enrollees’ processing status; 2) Researching Enrollee status and resolving CP enrollment issues using CP Portal support tools, including, but not limited to, the CP Portal history tab functionality; 3) Providing communication to CPs on an ongoing basis, including, but not limited to, informing CPs of CP Portal processing status and any issues with CP Portal processing; and 4) Communicating resolution of enrollment issues to the CPs. 3. With respect to LTSS CP-Referred Enrollees, the Contractor shall: a. As further specified by EOHHS, develop, implement and maintain policies and procedures for: 1) Accepting and evaluating such referrals; 2) Determining the appropriateness of assigning LTSS CP-Referred Enrollees to an LTSS CP; b. Accepting and evaluating such referrals and determine whether it is appropriate to assign the LTSS CP-Referred Enrollee to an LTSS CP, consistent with the Contractor’s policies and procedures; c. Within thirty (30) calendar days of referral, assign LTSS CP-Referred Enrollees who the Contractor determines appropriate for assignment to an LTSS CP, subject to availability, including the LTSS CP’s capacity; d. As further specified by EOHHS, maintain documentation related to such referrals, including but not limited to information such as the name of the LTSS CP-Referred Enrollee, name of the referrer, relation of the referrer to the LTSS CP-Referred Enrollee, the date of referral, the status of the referral and the LTSS CP to which the LTSS CP-Referred Enrollee was assigned. The Contractor shall provide such documentation to EOHHS upon request; 4. For any LTSS CP-Enrollee that is disenrolled from the CP Program, the Contractor shall ensure that such Enrollee receives Care Management, inclusive of behavioral health coordination and management, as appropriate; 5. The Contractor shall maintain appropriate LTSS enrollment volume as determined by and as further specified by EOHHS. The Contractor may be required to assign additional members to an LTSS CP at EOHHS’s discretion. 6. The Contractor shall make best efforts to promptly begin coordinating with each LTSS CP with respect to the outreach, engagement, and LTSS care coordination of all LTSS CP-Assigned Enrollees assigned to that particular LTSS CP within seven (7) calendar days of the Contractor making such assignments. Such LTSS care coordination shall include, but not be limited to: a. Providing the LTSS CP with the name and contact information for such LTSS CP-Assigned Enrollees; b. Providing necessary and appropriate information regarding the LTSS CP- Assigned Enrollee to the LTSS CP assist in outreach and engagement; c. Communicating by phone or in person with the LTSS CP to coordinate plans to outreach to and engage the LTSS CP-Assigned Enrollee; and d. Other forms of communication or coordination pursuant to the Contractor’s ACO/MCO – CP Agreement with each LTSS CP; 7. The Contractor shall accommodate requests from LTSS CP-Assigned or Engaged Enrollees to switch CPs, as follows: a. As further specified by EOHHS, the Contractor shall develop and maintain policies and procedures for receiving, evaluating, and making determinations regarding such requests. Such policies and procedures shall account for LTSS CP-Assigned and LTSS CP-Engaged Enrollees’ preferences; b. Within thirty (30) calendar days of such request from LTSS CP-Assigned and LTSS CP-Engaged Enrollees, the Contractor shall make best efforts to accommodate such requests and reassign pursuant to the Contractor’s policies and procedures, subject to availability, including the CP’s capacity; c. The Contractor shall notify such Enrollees of the Contractor’s decision to reassign or not to reassign, as further specified by EOHHS; and d. As further specified by EOHHS, the Contractor shall maintain documentation related to such requests, including but not limited to information such as the name of the requesting LTSS CP-Assigned or LTSS CP-Engaged Enrollee, the CP to which the LTSS CP-Assigned or LTSS CP-Engaged Enrollee is assigned, the CP to which the Enrollee is requesting to switch, if any, the date of request and the status of request. The Contractor shall provide such documentation to EOHHS upon request; and e. As further specified by EOHHS, the Contractor shall transfer care-related information about a LTSS CP-Assigned or LTSS CP-Engaged Enrollee to the LTSS CP to which such Enrollee has been reassigned, including but not limited to the results of any Comprehensive Assessment and specified information from the Enrollee’s Care Plan; 8. As further specified by EOHHS, the Contractor shall develop, implement, and maintain processes for disengaging Enrollees from an LTSS CP for reasons approved by EOHHS, including but not limited to when the Contractor, in consultation with the Enrollee’s LTSS CP, determines that CP supports are no longer necessary, appropriate, or desired by the Enrollee; 9. The Contractor shall designate appropriate administrative staff to satisfy the requirements of this Section 2.3.G and Appendix H, including at a minimum one (1) key contact responsible for regular communication with the Contractor’s LTSS CPs about matters such as but not limited to data exchange, care coordination, and care management. The Contractor shall provide its LTSS CPs with information about such key contact, including but not limited to the contact’s name, title, organizational affiliation, and contact information. The Contractor shall provide its LTSS CPs with timely notification if such key contact changes; 10. The Contractor and the LTSS CP shall enter into and adhere to a written ACO/MCO – CP Agreements as follows: a. Each such agreement between the Contractor and an LTSS CP shall, at a minimum, comply with the requirements of Appendix H; b. Such agreement between the Contractor and an LTSS CP may delegate additional responsibilities under this Contract from the Contractor to the LTSS CP provided such responsibilities: 1) Are agreed upon by the LTSS CP; 2) Comply with the requirements of this Contract; 3) Are in the best interests of Enrollees, and are intended to improve the coordination and Member-centeredness of care; and 4) Do not absolve the Contractor of any responsibility to EOHHS for the requirements of this Contract; and c. Such agreement between the Contractor and an LTSS CP may not obligate the LTSS CP to accept downside financial risk in Contract Year 1 or Contract Year 2; and 11. As further specified by EOHHS, the Contractor shall report to EOHHS monthly, or at any other frequency specified by EOHHS, about the LTSS CPs, including but not limited to: a. A list of LTSS CP-Identified Enrollees, including whether each Enrollee was assigned to a CP and the CP to which the Enrollee was assigned; b. A list of LTSS CP-Referred Enrollees, including whether each Enrollee was assigned to a CP and the CP to which the Enrollee was assigned; c. A list of LTSS CP-Assigned or LTSS CP-Engaged Enrollees who requested to switch their LTSS CP, including, for each such Enrollee, the reasons for the requested switch, and the outcome of the request.
Appears in 4 contracts
Samples: Primary Care Accountable Care Organization Contract, Primary Care Accountable Care Organization Contract, Primary Care Accountable Care Organization Contract
Long-Term Services and Supports Community Partners. (LTSS CPs)CPs)
1. At all times after the Community Partners Operational Start Date, the Contractor shall maintain ACO/MCO – LTSS CP Agreements as follows and as further specified by EOHHS;EOHHS;
a. The Contractor shall maintain such Agreements with at least two LTSS CPs within each geographic area served by the Contractor, in EOHHS’ determination, as further specified by EOHHS.
b. The Contractor shall not be required to maintain ACO/MCO-LTSS CP Agreements if so notified by EOHHS. Reasons for such notification may include the Contractor having no shared Enrollees with the LTSS CP, in EOHHS’ sole determination, or other reasons specified by EOHHS; and
c. The Contractor shall not permit the Contractor’s Material Subcontractor to enter into such ACO/MCO LTSS CP Agreements on behalf of the Contractor;
2. The Contractor shall assign Enrollees identified by EOHHS, by the Contractor’s internal identification criteria, or by referrals to LTSS CPs on a monthly basis as follows:follows:
a. The Contractor shall develop, maintain, and provide to EOHHS upon request, internal identification criteria for Enrollee assignment to LTSS CPs.
b. The Contractor shall assign Enrollees to an LTSS CP
1) With which the ACO/MCO has executed an ACO/MCO-CP Agreement;
2) That serves the geographic area in which the member lives, as specified by EOHHS; and
3) That has confirmed capacity to accept the assignment.
c. The Contractor shall communicate those assignments to the LTSS CP in a form and format specified by EOHHS.
d. The Contractor shall manage CP enrollments submit enrollment and disenrollments through the CP Program Portal (the CP Portal) as further disenrollment requests to EOHHS, in a form and format specified by EOHHS.
e. The Contractor shall follow-up on submissions to the CP Portal, including but not limited to:
1) Using the CP Portal history tab functionality and other CP Portal tools, as appropriate, to share CP Portal and MMIS processing statuses for Enrollees with CPs and to respond to CP inquiries about Enrollees’ processing status;
2) Researching Enrollee status and resolving CP enrollment issues using CP Portal support tools, including, but not limited to, the CP Portal history tab functionality;
3) Providing communication to CPs on an ongoing basis, including, but not limited to, informing CPs of CP Portal processing status and any issues with CP Portal processing; and
4) Communicating resolution of enrollment issues to the CPs.
3. With respect to LTSS CP-Referred Enrollees, the Contractor shall:
a. As further specified by EOHHS, develop, implement and maintain policies and procedures for:
1) Accepting and evaluating such referrals;
2) Determining the appropriateness of assigning LTSS CP-Referred Enrollees to an LTSS CP;
b. Accepting and evaluating such referrals and determine whether it is appropriate to assign the LTSS CP-Referred Enrollee to an LTSS CP, consistent with the Contractor’s policies and procedures;
c. Within thirty (30) calendar days of referral, assign LTSS CP-Referred Enrollees who the Contractor determines appropriate for assignment to an LTSS CP, subject to availability, including the LTSS CP’s capacity;
d. As further specified by EOHHS, maintain documentation related to such referrals, including but not limited to information such as the name of the LTSS CP-Referred Enrollee, name of the referrer, relation of the referrer to the LTSS CP-Referred Enrollee, the date of referral, the status of the referral and the LTSS CP to which the LTSS CP-Referred Enrollee was assigned. The Contractor shall provide such documentation to EOHHS upon request;
4. For any LTSS CP-Enrollee that is disenrolled from the CP Program, the Contractor shall ensure that such Enrollee receives Care Management, inclusive of behavioral health coordination and management, as appropriate;
5. The Contractor shall maintain appropriate LTSS enrollment volume as determined by and as further specified by EOHHS. The Contractor may be required to assign additional members to an LTSS CP at EOHHS’s discretion.discretion.
6. The Contractor shall make best efforts to promptly begin coordinating with each LTSS CP with respect to the outreach, engagement, and LTSS care coordination of all LTSS CP-Assigned Enrollees assigned to that particular LTSS CP within seven (7) calendar days of the Contractor making such assignments. Such LTSS care coordination shall include, but not be limited to:
a. Providing the LTSS CP with the name and contact information for such LTSS CP-Assigned Enrollees;
b. Providing necessary and appropriate information regarding the LTSS CP- Assigned Enrollee to the LTSS CP assist in outreach and engagement;
c. Communicating by phone or in person with the LTSS CP to coordinate plans to outreach to and engage the LTSS CP-Assigned Enrollee; and
d. Other forms of communication or coordination pursuant to the Contractor’s ACO/MCO – CP Agreement with each LTSS CP;
7. The Contractor shall accommodate requests from LTSS CP-Assigned or Engaged Enrollees to switch CPs, as follows:follows:
a. As further specified by EOHHS, the Contractor shall develop and maintain policies and procedures for receiving, evaluating, and making determinations regarding such requests. Such policies and procedures shall account for LTSS CP-Assigned and LTSS CP-Engaged Enrollees’ preferences;
b. Within thirty (30) calendar days of such request from LTSS CP-Assigned and LTSS CP-Engaged Enrollees, the Contractor shall make best efforts to accommodate such requests and reassign pursuant to the Contractor’s policies and procedures, subject to availability, including the CP’s capacity;
c. The Contractor shall notify such Enrollees of the Contractor’s decision to reassign or not to reassign, as further specified by EOHHS; and
d. As further specified by EOHHS, the Contractor shall maintain documentation related to such requests, including but not limited to information such as the name of the requesting LTSS CP-Assigned or LTSS CP-Engaged Enrollee, the CP to which the LTSS CP-Assigned or LTSS CP-Engaged Enrollee is assigned, the CP to which the Enrollee is requesting to switch, if any, the date of request and the status of request. The Contractor shall provide such documentation to EOHHS upon request; and
e. As further specified by EOHHS, the Contractor shall transfer care-related information about a LTSS CP-Assigned or LTSS CP-Engaged Enrollee to the LTSS CP to which such Enrollee has been reassigned, including but not limited to the results of any Comprehensive Assessment and specified information from the Enrollee’s Care Plan;
8. As further specified by EOHHS, the Contractor shall develop, implement, and maintain processes for disengaging Enrollees from an LTSS CP for reasons approved by EOHHS, including but not limited to when the Contractor, in consultation with the Enrollee’s LTSS CP, determines that CP supports are no longer necessary, appropriate, or desired by the Enrollee;
9. The Contractor shall designate appropriate administrative staff to satisfy the requirements of this Section 2.3.G and Appendix H, including at a minimum one (1) key contact responsible for regular communication with the Contractor’s LTSS CPs about matters such as but not limited to data exchange, care coordination, and care management. The Contractor shall provide its LTSS CPs with information about such key contact, including but not limited to the contact’s name, title, organizational affiliation, and contact information. The Contractor shall provide its LTSS CPs with timely notification if such key contact changes;
10. The Contractor and the LTSS CP shall enter into and adhere to a written ACO/MCO – CP Agreements as follows:
a. Each such agreement between the Contractor and an LTSS CP shall, at a minimum, comply with the requirements of Appendix H;
b. Such agreement between the Contractor and an LTSS CP may delegate additional responsibilities under this Contract from the Contractor to the LTSS CP provided such responsibilities:
1) Are agreed upon by the LTSS CP;
2) Comply with the requirements of this Contract;
3) Are in the best interests of Enrollees, and are intended to improve the coordination and Member-centeredness of care; and
4) Do not absolve the Contractor of any responsibility to EOHHS for the requirements of this Contract; and
c. Such agreement between the Contractor and an LTSS CP may not obligate the LTSS CP to accept downside financial risk in Contract Year 1 or Contract Year 2; and
11. As further specified by EOHHS, the Contractor shall report to EOHHS monthly, or at any other frequency specified by EOHHS, about the LTSS CPs, including but not limited to:to:
a. A list of LTSS CP-Identified Enrollees, including whether each Enrollee was assigned to a CP and the CP to which the Enrollee was assigned;
b. A list of LTSS CP-Referred Enrollees, including whether each Enrollee was assigned to a CP and the CP to which the Enrollee was assigned;
c. A list of LTSS CP-Assigned or LTSS CP-Engaged Enrollees who requested to switch their LTSS CP, including, for each such Enrollee, the reasons for the requested switch, and the outcome of the request.
Appears in 1 contract
Samples: Primary Care Accountable Care Organization Contract
Long-Term Services and Supports Community Partners. (LTSS CPs)CPs)
1. At all times after the Community Partners Operational Start Date, the Contractor shall maintain ACO/MCO – LTSS CP Agreements as follows and as further specified by EOHHS;EOHHS:
a. The Contractor shall maintain such Agreements with at least two LTSS CPs within in each geographic area served by of the Service Areas that make up the Contractor, in EOHHS’ determination's Regions, as further specified by EOHHS.;
b. The Contractor shall not be required to maintain ACO/MCO-LTSS CP Agreements if so notified by EOHHS. Reasons for such notification may include the Contractor having no shared Enrollees with the LTSS CP, in EOHHS’ sole determination, or other reasons specified by EOHHS; and
c. The Contractor shall not permit the Contractor’s Material Subcontractor to enter into such ACO/MCO LTSS CP Agreements on behalf of the Contractor;
2. The With respect to LTSS CP-Identified Enrollees, the Contractor shall assign Enrollees identified by EOHHS, by the Contractor’s internal identification criteria, or by referrals each LTSS CP- Identified Enrollee to an LTSS CPs on a monthly basis CP as follows:follows:
a. The Contractor shall develop, maintain, and provide assign each LTSS CP-Identified Enrollee to EOHHS upon request, internal identification criteria for Enrollee assignment to an LTSS CPs.CP within thirty (30) calendar days of being notified of such Enrollee; and
b. The Contractor shall assign Enrollees report to an LTSS CP
1) With which the ACO/MCO has executed an ACO/MCO-CP Agreement;
2) That serves the geographic area in which the member livesEOHHS, as specified by EOHHS; and
3) That has confirmed capacity to accept the assignment.
c. The Contractor shall communicate those assignments to the LTSS CP in a form and format specified by EOHHS.
d. The Contractor shall manage ; which LTSS CP-Identified Enrollees it has assigned to an LTSS CP enrollments and disenrollments through the CP Program Portal (the CP Portal) as further specified by EOHHS.
e. The Contractor shall follow-up on submissions to the CP Portal, including but not limited to:
1) Using the CP Portal history tab functionality and other CP Portal tools, as appropriate, to share CP Portal and MMIS processing statuses for Enrollees with CPs and to respond to which LTSS CP inquiries about Enrollees’ processing status;
2) Researching each such Enrollee status and resolving CP enrollment issues using CP Portal support tools, including, but not limited to, the CP Portal history tab functionality;
3) Providing communication to CPs on an ongoing basis, including, but not limited to, informing CPs of CP Portal processing status and any issues with CP Portal processinghas been assigned; and
4) Communicating resolution of enrollment issues to the CPs.
3. With respect to LTSS CP-Referred Enrollees, the Contractor shall:
a. As further specified by EOHHS, develop, implement implement, and maintain policies and procedures for:
1) Accepting and evaluating such referrals;
2) Determining the appropriateness of assigning LTSS CP-Referred Enrollees to an LTSS CP;
b. Accepting Accept and evaluating evaluate such referrals and determine whether it is appropriate to assign the LTSS CP-Referred Enrollee to an LTSS CP, consistent with the Contractor’s policies and procedures;
c. Within thirty (30) calendar days of referral, assign LTSS CP-CP Referred Enrollees who whom the Contractor determines appropriate for assignment to an LTSS CP, subject to availability, including the LTSS CP’s capacity;
d. As further specified by EOHHS, maintain documentation related to such referrals, including but not limited to information such as the name of the LTSS CP-CP Referred Enrollee, name of the referrer, relation of the referrer to the LTSS CP-CP Referred Enrollee, the date of referral, the status of the referral and the LTSS CP to which the LTSS CP-Referred Enrollee was assigned. The Contractor shall provide such documentation to EOHHS upon request;
4. For any LTSS CP-Enrollee that is disenrolled from the CP Program, the Contractor shall ensure that such Enrollee receives Care Management, inclusive of behavioral health coordination and management, as appropriate;
5. The Contractor shall maintain appropriate LTSS enrollment volume as determined by and as further specified by EOHHS. The Contractor may be required to assign additional members to an LTSS CP at EOHHS’s discretion.
6. The Contractor shall make best efforts to promptly begin coordinating with each LTSS CP with respect to the outreach, engagement, and LTSS care coordination of all LTSS CP-CP- Assigned Enrollees assigned to that particular LTSS CP within seven (7) calendar days of the Contractor making such assignments. Such LTSS care coordination shall include, but not be limited to:
a. Providing the LTSS CP with of the name and contact information for such LTSS CP-CP- Assigned Enrollees;
b. Providing necessary and appropriate information regarding the LTSS CP- CP-Assigned Enrollee to the LTSS CP to assist in outreach and engagement;
c. Communicating by phone or in person with the LTSS CP to coordinate plans to outreach to and engage the LTSS CP-Assigned Enrollee; and
d. Other forms of communication or coordination pursuant to the Contractor’s ACO/MCO – CP Agreement with each LTSS CP;
75. The Contractor shall accommodate requests from LTSS CP-Assigned or Engaged Enrollees to switch CPs, as follows:follows:
a. As further specified by EOHHS, the Contractor shall develop and maintain policies and procedures for receiving, evaluating, evaluating and making determinations regarding such requests. Such policies and procedures shall account for LTSS CP-Assigned and LTSS CP-Engaged Enrollees’ preferences;
b. Within thirty (30) calendar days of such request from LTSS CP-Assigned and LTSS CP-Engaged Enrollees, the Contractor shall make best efforts to accommodate such requests and reassign pursuant to the Contractor’s policies and procedures, subject to availability, including the CP’s capacity;
c. The Contractor shall notify such Enrollees of the Contractor’s decision to reassign or not to reassign, as further specified by EOHHS; and
d. As further specified by EOHHS, the Contractor shall maintain documentation related to such requests, including but not limited to information such as the name of the requesting LTSS CP-Assigned or LTSS CP-Engaged Enrollee, the CP to which the LTSS CP-Assigned or LTSS CPCP Engaged-Engaged Enrollee is assigned, the CP to which the Enrollee is requesting to switch, if any, the date of request and the status of request. The Contractor shall provide such documentation to EOHHS upon request; and
e. As further specified by EOHHS, the Contractor shall transfer care-related information about a LTSS CP-Assigned or LTSS CP-Engaged Enrollee to the LTSS CP to which such Enrollee has been reassigned, including but not limited to the results of any Comprehensive Assessment and specified information from the Enrollee’s Care Plan;
86. As further specified by EOHHS, the Contractor shall develop, implement, and maintain processes as further specified by EOHHS for disengaging Enrollees from an LTSS CP for reasons approved by EOHHSCP, including but not limited to when the Contractor, in consultation with the Enrollee’s LTSS CPCP and the MCO-Administered ACO, as applicable, determines that CP supports are no longer necessary, appropriate, or desired by the Enrollee;; and
97. The Contractor shall designate appropriate administrative staff to satisfy the requirements of this Section 2.3.G 2.5.G and Appendix HV, including at a minimum one (1) key contact responsible for regular communication with the Contractor’s LTSS CPs about matters such as but not limited to data exchange, care coordination, coordination and care management. The Contractor shall provide its LTSS CPs with information about such key contact, including including, but not limited to the contact’s name, title, organizational affiliation, and contact information. The Contractor shall provide its LTSS CPs with timely notification if such key contact changes;
108. The Contractor and the LTSS CP shall enter into and adhere to a written ACO/MCO – LTSS CP Agreements Agreement as follows:
a. Each such agreement between the Contractor and an a LTSS CP shall, shall at a minimum, minimum comply with the requirements of Appendix H;V.
b. Such agreement between the Contractor and an a LTSS CP may delegate additional responsibilities under this Contract from the Contractor to the LTSS CP provided such responsibilities:
1) Are agreed upon by the LTSS CP;
2) Comply with the requirements of this Contract;
3) Are in the best interests of Enrollees, and are intended to improve the coordination and Membermember-centeredness of care; and
4) Do not absolve the Contractor of any responsibility to EOHHS for the requirements of this Contract; and.
c. Such agreement between the Contractor and an LTSS CP may not obligate the LTSS CP to accept downside financial risk in Contract Year 1 or Contract Year 2; and
119. As further specified by EOHHS, the Contractor shall report to EOHHS monthly, or at any other frequency specified by EOHHS, about the LTSS CPs, including but not limited to:to:
a. A list of LTSS CP-Identified Enrollees, including whether each Enrollee was assigned to a CP and and, the CP to which the Enrollee was assigned;
b. A list of LTSS CP-Referred Enrollees, including whether each Enrollee was assigned to a CP and and, the CP to which the Enrollee was assigned;; and
c. A list of LTSS CP-Assigned or LTSS CP-Engaged Enrollees who requested to switch their LTSS CP, including, for each such Enrollee, the reasons for the requested switch, and the outcome of the request.
Appears in 1 contract
