Common use of MAINTENANCE AND SUPPORT PROVISIONS Clause in Contracts

MAINTENANCE AND SUPPORT PROVISIONS. Maintenance/Support Agreement Provisions Maintenance agreements may include the following:  Scope of Services  Delivery and Acceptance Timeframes and Procedures  Time Commitments & Prioritization of Services  Preventive and Corrective Maintenance/Support Activities  Service Level Agreements  Service Level Agreement Penalties/Rewards  Reporting Requirements/Problem Escalation and Follow-up Procedures Maintenance/Support of Product Contractor shall fully disclose all terms and conditions of maintenance available to Licensee, including the extent to which updates, upgrades, revisions, and new releases are included in maintenance.

MAINTENANCE AND SUPPORT PROVISIONS. Maintenance/Support Agreement Provisions Maintenance agreements may include the following:  • Scope of Services  • Delivery and Acceptance Timeframes and Procedures  • Time Commitments & Prioritization of Services  • Preventive and Corrective Maintenance/Support Activities  • Service Level Agreements  • Service Level Agreement Penalties/Rewards  • Reporting Requirements/Problem Escalation and Follow-up Procedures Maintenance/Support of Product Contractor shall fully disclose all terms and conditions of maintenance available to Licensee, including the extent to which updates, upgrades, revisions, and new releases are included in maintenance.