Software Maintenance and Support. If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference. If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations. Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise. If You elect to reinstate Software Maintenance and Support following expiration of the Software Maintenance and Support for whatever reason, You will (a) pay a reinstatement fee equal to the sum of the current annual Software Maintenance and Support fees, any unpaid Software Maintenance and Support fees from the date of expiration to the date of reinstatement, and an amount equal to one additional year of Software Maintenance and Support fees, and (b) apply all upgrades, enhancements and new releases to the Software needed to bring Your Software current with Kofax’s most current supported version of the Software. Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.
Software Maintenance and Support. Company agrees, at a minimum, to: (a) maintain the Software and to support all updated, new, replacement, follow on, or next generation operating system Versions and releases, (b) provide all maintenance services necessary to keep the Software in good working order and free from defects, (c) provide all maintenance services necessary to keep the Software in conformance with the warranties set forth herein, (d) provide, at no additional cost, all major and minor enhancements, Versions, releases, Updates, Upgrades and other modifications to the Software, and (e) provide to Saint Luke’s all reasonably necessary telephone or written consultation requested by Saint Luke’s in connection with its use and operation of Products and Equipment containing Software between the hours of a.m. and p.m., Central Standard Time, Monday through Friday.
Software Maintenance and Support. Reseller to provide needed services to support maintenance products such maintenance agreements, software upgrades, annual updates, patches and fixes needed to improve functionality and keep the software in working order. Such services may include providing recommendations on most cost-effective or appropriate long-term maintenance plan. Reseller will provide such support, not only to maintenance packages purchases under this agreement, but in support of any existing and current agreements.
Software Maintenance and Support x. Xxxxx of License Subject to the restrictions contained herein, for each user license indicated in an order, Nuance hereby grants Licensee, and Licensee hereby accepts, a limited, revocable, non-exclusive, non- transferable right, solely during the term of an applicable order unless a perpetual license, to allow a single user to use the Software, provided such use is in a manner commensurate with the intended use of the Software.
b. Maintenance and Support. Maintenance and Support services, which include incident escalation, access to a web support portal, and software updates, are available in connection with certain volume purchases. Maintenance and Support Services may be optional or mandatory depending on specific commercial terms as required by Nuance, and in all cases require an additional charge. If separately purchased, additional applicable maintenance and support terms and conditions shall be provided upon written request and if provided shall be considered as having been added to this Section 1.
Software Maintenance and Support. As applicable, Vendor shall be solely responsible for maintenance and support services to the Board for any Software purchased or used as part of the Services as more fully described in the Agreement.
Software Maintenance and Support a) Unless agreed upon otherwise, for one year from date of purchase, Licensor shall make available to Licensee any new, corrected or updated version of the Software as created by Licensor.
b) Licensor shall provide email and telephone technical support directly related to issues concerning Software.
c) Such enhancement shall include all modifications to the Software which increase the speed, efficiency, improve security, or ease of use of the Software, or add additional capabilities or functionality to the Software.
d) Enhancements may not include any substantially new, add-on packs, or rewritten version of the Software.
e) Licensee may purchase additional years of software support and maintenance at Licensee’s request.
f) Unless extended, Licensor’s Software support and maintenance obligations terminates at the end of the support period.
Software Maintenance and Support. Irrespective of the provisions of this Agreement, Licensee is entitled to telephone support for the purchased software, provided this has not yet been terminated by Licensor. However, Licensor always receives support during the two-year statutory warranty period. Telephone support includes individual consultation for the software products covered by the Agreement, provided by mediCAD Hectec GmbH. Within the scope of this individual support and during its general business hours, mediCAD Hectec GmbH will answer questions – related to a specific use case – regarding the supported software and application documentation, as well as the program sequence and use of the supported software. The goal of this support is to enable Licensor to properly perform individual use cases as well as to independently resolve problems or find workarounds. This does not necessarily include, however, any resolution to the problem or general instruction or training in how to use the supported software. Support can therefore only be made use of by Licensees who have the appropriate qualifications and who have experience with the supported products and the corresponding system environment.
Software Maintenance and Support. During the time Customer’s license granted under this Agreement is in force, and subject to the payment of any applicable support and maintenance fees under the Pricing Policy, the Customer is entitled to technical support and maintenance as stated herein. Maintenance services under this Section shall be limited to work for creation of routine corrections or workarounds to the Software in cases where the error causes the Software to be unusable or unavailable, and where the Software is not functioning as designed and the performance or quality of the Software is significantly downgraded, severely impacting its functionality or usability. Customer acknowledges and agrees that Exaget may from time to time, in its sole discretion, release such upgrades or updates to the Software which are required in order for the Software to continue functioning properly with Exaget’s Ad Placement Service (“Mandatory Update”). For the sake of clarity, introduction of any Mandatory Updates may require that Customer releases updates to or updated versions of the Software. If Customer has not subscribed to Extended Maintenance Services under Section 4 of this Agreement, Exaget shall notify Customer of any Mandatory Update, at a minimum, 90 days before the date on which the Ad Placement Service will, without the introduction of the Mandatory Update, cease to function properly with the Software. If Customer has subscribed to Extended Maintenance Services under Section 4 of this Agreement, the installation and/or introduction of any Mandatory Updates shall be performed by the Exaget. Support shall be available to the Customer by using a designated support request web form on the Exaget website (xxxxxx.xxx) (“Support Request”). Support provided to Customer by Exaget under this Section is strictly limited to (i) advice and assistance in identifying causes of errors in the Software, where reasonably possible for Exaget, and (ii) workarounds to such identified errors, where reasonably available to Exaget. The support does not include a promise or guarantee that the issue raised by the Customer can be solved. For the sake of clarity, it is expressly stated that the support service provided to Customer under this Agreement shall not include any kind of training, system administration, network administration, desktop support, server support or consulting service, or any services of similar nature. Support provided to Customer by Exaget under this Section shall be limited to the amount of...
Software Maintenance and Support. (Annual Term)
1. Software Maintenance and Support for the Licensed Software is provided as illustrated in the Software Maintenance and Support Agreement attached as Schedule B to the Agreement.
2. Software Maintenance and Support is activated and available immediately upon the Effective Date, and the Software Maintenance and Support Fees for the Initial Software Maintenance and Support Term are invoiced along with the Licensed Software.
3. The Initial Software Maintenance and Support Term will be for a period of one (1) year commencing on the Effective Date and ending on the last calendar day of the month of the first anniversary of the Effective Date.
4. Following the expiration of the Initial Software Maintenance and Support Term and the continuation of DIR Contract No. DIR-TSO-3418, the Software Maintenance and Support for the Licensed Software will have three (3) one (1) year renewal options to be exercised by the Customer by providing the Vendor at least thirty (30) calendar days written notice of the renewal prior to the then-expiration date.
5. The Software Maintenance and Support Fees for each Renewal Software Maintenance and Support Term will be an annual fee as published in the Appendix C – Pricing Index to DIR Contract No. DIR-TSO-3418 which Supplier may increase from time to time upon prior notice to Customer and with DIR approval.
6. Supplier will provide Customer, by e-mail or USPS mail, a renewal notice and invoice for the Software Maintenance and Support Fees for the next successive Renewal Software Maintenance and Support Term not less than thirty (30) calendar days prior to the expiration of the then current Software Maintenance and Support Term.
7. Software Maintenance and Support may not extend to any third party software licenses re-sold by Supplier to Customer.
Software Maintenance and Support. 3.1. Software Maintenance and Support RPI will provide Client maintenance and support for the Software as described in the associated Statement of Work or sales order. The initial term of the Software Maintenance and Support will commence upon the first day of the month following the invoice date for the associated Software. Client will pay RPI the fees for the Software Maintenance and Support as provided in the Sales Order.
