Service and Support. 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.
2. SurgiVision shall be responsible for providing service and support to customers in the United States for ClearPoint Products sold in the MR Guided Stereotactic Placement Field of Use; provided, however, that SurgiVision shall be responsible for attending only the initial clinical cases using the ClearPoint Products (to the extent attendance is requested by the customer). For the avoidance of any doubt, the foregoing obligation does not apply to Integrated Products. To the extent Brainlab has a service package with the end user customer that covers ClearPoint Products (not including Integrated Products), SurgiVision shall be entitled to reasonable compensation from Brainlab under such arrangement in an amount to be agreed.
3. SurgiVision shall provide training on the ClearPoint Products, including joint attendance of SurgiVision and Brainlab personnel in initial clinical cases in the applicable region, to Brainlab personnel to enable Brainlab personn...
Service and Support. 13.1 All faults will be reported to Bioniq within 24 hours and Bioniq endeavors to rectify all faults as soon as possible.
13.2 Support hours are between 08h00 - 17h00 on Weekdays.
13.3 After Hour Support is only provided if selected on page 2 (two). Dedicated Response times can be negotiated separately.
13.4 Bioniq cannot be held liable for non or poor service delivery due factors out if its control caused by upstream service providers. Initial
13.5 If a fault is caused by customer equipment e.g. computer operating system problems, client hardware issues etc. a rate of R850 per hour will apply for repairs
13.6 Only MikroTik Routers will be supported by Bioniq.
13.7 Users will be informed when scheduled network downtime is expected in writing, from time to time emergency maintenance is required and the network might be unavailable without prior notice.
13.8 Various factors man-made and natural can degrade or affect the performance of the Subscriber’s Service. Whilst all measures are taken to provide the best possible Service Bioniq can in no way be held responsible for the degraded performance of the Subscriber’s connection due to these or other factors.
13.9 Support contacts:
13.9.1 Email - xxxxxxx@xxxxxx.xx.xx 13.9.2 Support Number - +00 00 000 0000
Service and Support. The Smart Hub is supplied with a five-year return to base warranty. For warranty returns please contact Xxxxxxxx CSC on 01977 661234 for a returns number. Support is provided by our Help Desk on 01977 660204 Monitoring Centre The Smart Hub can communicate with the monitoring centre using a number of different methods • IP protocols to suitably enabled monitoring centres delivered via the ethernet or 3G cellular connection • Analogue protocols using the cellular connection Monitoring centres need to be appropriately configured and you should speak to your supplier prior to using Smart Hub with your customers.
Service and Support. During the time the Loaned Items are in MSL's possession, MSL shall, at its own expense:
a) Develop and maintain the expertise to operate the Equipment independent of IBM and ensure that the Equipment complies at all times with all federal, state, and local governmental safety and other requirement (including OSHA regulations). If MSL determines that any of the Loaned Items received from IBM fails to comply with any such requirements, MSL shall promptly notify IBM, and IBM shall either replace the Loaned Item or instruct MSL to modify the Loaned Item so that it compiles, at IBM's expense.
b) Service the Loaned Items and maintain them in good operating condition at all times.
c) Replace or repair all items lost, damaged or destroyed except to the extent MSL proves to IBM that such loss, damage or destruction is caused by circumstances beyond MSL's control. All replacement of Loaned Items Shall become IBM property and shall be Subject to all the terms and conditions of this Agreement. MSL will permit IBM personnel full, free and safe access to MSL's facilities, during normal business hours, after reasonable notice, for the purpose of inspection and inventory as IBM deems necessary.
Service and Support. Escalation procedures are built into Showpad’s 24x7x365 monitoring system, and any system issues have automated escalation. Critical Severity issues as described in IV are immediately escalated to senior management. In the case of a system down condition attributable to Showpad, Showpad may utilize other means of communication for both reporting of errors and conditions. Customer acknowledges and agrees that:
i) access to the Customer Data and/or User Accounts may be required in order for Showpad to be able reproduce the defect in question and/or to respond to a defect support request of the Customer; and ii) absence of such access as stated here above and/or any other reasonable assistance, may lead to the fact that the defect cannot be solved, in which case Showpad shall have no liability to the Customer.
Service and Support. KDDI will make available to Buyers in the United States the same service and support offerings that are made generally available to Buyers that are similarly situated to Buyer. The service and support will be provided in accordance with the then-current terms and conditions set by KDDI and/or the third party service provider(s).
Service and Support. SG does not provide any type of service to any of your computer hardware. SG has no obligation to provide technical support. However, we may provide technical support at our sole and complete discretion. You understand and agree that SG is not liable for any mistakes, errors, omissions and or loss of revenue caused by any misinterpretation, inaccurate or erroneous technical support provided to you in regards to the usage of My Private Eye® and/or any of the other SG web xxxxx, xxxxxx applications or servers. You also understand and agree that SG is not responsible for any loss of your data that is housed, stored and/or maintained on our server(s).
Service and Support. The Distributor will use commercially reasonable efforts to provide service and support to customers purchasing the Alliance Products sold by such Distributor. These efforts will be consistent with the efforts used by the Distributor with respect to other diagnostic products it markets and distributes for which it provides service and support and which have the same or similar market potential, or as otherwise described in an approved NPCD.
Service and Support. 30 4.1. Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Service and Support. Bruker will continue to provide service and support, both in- warranty and out-of-warranty, in accordance with Article 10, for at least five years after its last sale of a Gemini NIS to HP. HP will continue to provide service and support, both in-warranty and out-of-warranty, in accordance with Article 10, for at least five years after its last sale of an HP Gemini R&D Kit to Bruker. Bruker will not be required to provide a Failure Report under Section 10.4 after HP's last sale of an HP Gemini R&D Kit to Bruker. HP will not be required to provide a Failure Report under Section 10.4 after Bruker's last sale of a Gemini MS to HP. This section 20.4 shall also apply to any HP and Bruker successor products developed under this Agreement.
