Common use of MAINTENANCE AND SUPPORT SERVICES EXCLUSIONS Clause in Contracts

MAINTENANCE AND SUPPORT SERVICES EXCLUSIONS. The following items are added as additional sub- items to Section 11 (“Maintenance and Support Service Exclusions”) of the Maintenance and Support Services Schedule: a) Issues regarding installation in the event Customer chooses to install or implement the Software on its own; b) Software recovery or data manipulation and recovery due to hardware (regardless of whether or not the hardware was purchased by Customer directly from DI or from another third-party vendor) failure caused by circumstances such as lightning strikes, floods or other Acts of God, neglect, power surges, power failures, or air conditioning or humidity control issues; c) Database modifications or alterations made by non-DI personnel; and d) Server maintenance including disk management, hardware operation, operation system updates, Malware software management, removal of Customer-introduced Malware.

MAINTENANCE AND SUPPORT SERVICES EXCLUSIONS. The following items are added as additional sub- sub-items to Section 11 12 (“Maintenance and Support Service Exclusions”) of the Maintenance and Support Services Schedule: a) Issues regarding installation in the event Customer chooses to install or implement the Software on its own; b) Software recovery or data manipulation and recovery due to hardware (regardless of whether or not the hardware was purchased by Customer directly from DI or from another third-party vendor) failure caused by circumstances such as lightning strikes, floods or other Acts of God, neglect, power surges, power failures, or air conditioning or humidity control issues; c) Database modifications or alterations made by non-DI personnel; and d) Server maintenance including disk management, hardware operation, operation system updates, Malware software management, removal of Customer-introduced Malware.

MAINTENANCE AND SUPPORT SERVICES EXCLUSIONS. The following items are added as additional sub- items to Section 11 12 (“Maintenance and Support Service Exclusions”) of the Maintenance and Support Services Schedule: a) Issues regarding installation in the event Customer chooses to install or implement the Software on its own; b) Software recovery or data manipulation and recovery due to hardware (regardless of whether or not the hardware was purchased by Customer directly from DI or from another third-third party vendor) failure caused by circumstances such as lightning strikes, floods or other Acts of God, neglect, power surges, power failures, or air conditioning or humidity control issues; c) Database modifications or alterations made by non-DI personnel; and d) Server maintenance including disk management, hardware operation, operation system updates, Malware software management, removal of Customer-introduced Malware.