Common use of Maintenance and Support Services Trial Express Professional Enterprise Clause in Contracts

Maintenance and Support Services Trial Express Professional Enterprise. Incidents None None 3 incidents per Workstation per year 10 incidents per Workstation per year Response Time Best effort (No guarantee) Best effort (No guarantee) 3 Working Days 1 Working Day Support Hours Best effort (No guarantee) Best effort (No guarantee) 9am – 5pm CET 9am – 5pm CET Support Languages English, German, French English, German, French English, German, French English, German, French