Common use of Maintenance Events Clause in Contracts

Maintenance Events. 2.1 Save in the case of emergency, the Supplier shall use reasonable endeavours to ensure that maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (“Maintenance Events”) does not take place during Support Hours (except in cases where 24hr Support Hours have been selected by the Customer and this would therefore be unavoidable). The Supplier may interrupt the Services to perform scheduled maintenance outside Support Hours, or otherwise as necessary should the Customer have selected 24hr Support Hours. The Supplier may also interrupt the Hosting Services at any time for emergency maintenance. Any Maintenance Events which occur during Support Hours, save where 24hr Support Hours have been selected by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum. 2.2 The Supplier will notify of a 1 hour monthly maintenance window for the maintenance of the Hosted Service (including firmware, service packs and WSUS updates). This excludes patching of EMIS Web Software and its peripheral services. Patching of EMIS Web updates will be carried out as necessary and this will be agreed in advance with the Customer via agreed operational change processes.

Maintenance Events. 2.1 Save in the case of emergency, the Supplier shall use reasonable endeavours to ensure that maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (“Maintenance Events”) does shall not take place be performed during Support Hours (Hours, except in cases the scenario where 24hr Support Hours have been selected by the Customer and this would is therefore be unavoidable). The Supplier may interrupt the Services to perform scheduled maintenance outside Support Hours, or otherwise as necessary should the Customer have selected 24hr Support Hours. The Supplier may also interrupt the Hosting Services at any time for emergency maintenance. Any Maintenance Events which occur during Support Hours, save where 24hr Support Hours have been selected by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum. 2.2 The Supplier will notify of agree a 1 hour monthly maintenance window for the maintenance of the Hosted Service (including firmware, service packs and WSUS updates). This excludes patching of EMIS Web Software and its peripheral services. Patching of EMIS Web updates will be carried out as necessary and this will be agreed in advance with the Customer via agreed operational change processes.

Maintenance Events. 2.1 6.1 Save in the case of emergency, the Supplier shall use reasonable endeavours to ensure that maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (“Maintenance Events”) does not take place during Support Hours (except in cases where 24hr Support Hours have been selected by the Customer and this would therefore be unavoidable). The Supplier may interrupt the Services to perform scheduled maintenance outside Support Hours, or otherwise as necessary should the Customer have selected 24hr Support Hours. The Supplier may also interrupt the Hosting Services at any time for emergency maintenance. Any Maintenance Events which occur during Support Hours, save where 24hr Support Hours have been selected by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum. 2.2 6.2 The Supplier will notify of a 1 hour monthly maintenance window for the maintenance of the Hosted Service (including firmware, service packs and WSUS updates). This excludes patching of EMIS Web Software and its peripheral services. Patching of EMIS Web updates will be carried out as necessary and this will be agreed in advance with the Customer via agreed operational change processes.