Common use of Maintenance of Complaint Portal Clause in Contracts

Maintenance of Complaint Portal. (a) The concessionaire shall maintain “Complaint Portal” on its website which shall be available to all users of the Project Facilities and Services who shall be duly informed about availability of the provision for lodging of complaints. The Complaint Portal will also be linked to the Concessioning Authority website with an alert system for real time access to the complaints. (b) Concessionaire shall take action for just and fair redressal of the grievance and submit a reply to the complainant within thirty days from the date of receipt with a copy to Authority and maintain a proof of reply. (c) If concessionaire fails to address the grievance and the complaint makes a reference to Authority, it will issue directions which shall be complied by the concessionaire.

Maintenance of Complaint Portal. (a) The concessionaire shall maintain a “Complaint Portal” on its website which shall be available to all users of the Project Facilities and Services who shall be duly informed about availability of the provision for lodging of complaints. The Complaint Portal will also be linked to the Concessioning Authority website with an alert system for real time access to the complaints.complaint (b) Concessionaire shall take action for just and fair redressal of the grievance and submit a reply to the complainant within thirty days from the date of receipt with a copy to Authority and maintain a proof of reply. (c) If concessionaire the Concessionaire fails to address the grievance and the complaint makes a reference to Authority, it will issue directions which shall be complied by the concessionaireConcessionaire.

Maintenance of Complaint Portal. (a) The concessionaire shall maintain a “Complaint Portal” on its website which shall be available to all users of the Project Facilities and Services who shall be duly informed about availability of the provision for lodging of complaints. The Complaint Portal will also be linked to the Concessioning Authority website with an alert system for real time access to the complaints. (b) Concessionaire shall take action for just and fair redressal of the grievance and submit a reply to the complainant within thirty days from the date of receipt with a copy to Authority and maintain a proof of reply. (c) If concessionaire fails to address the grievance and the complaint makes a reference to Authority, it will issue directions which shall be complied by the concessionaire.

Maintenance of Complaint Portal. (a) The concessionaire shall maintain a “Complaint Portal” on its website which shall be available to all users of the Project Facilities and Services who shall be duly informed about availability of the provision for lodging of complaints. The Complaint Portal will also be linked to the Concessioning Authority website with an alert system for real time access to the complaints. (b) Concessionaire shall take action for just and fair redressal of the grievance and submit a reply to the complainant within thirty days from the date of receipt with a copy to Authority and maintain a proof of reply. (c) If concessionaire fails to address the grievance and the complaint makes a reference to Authority, it will issue directions which shall be complied by the concessionaire.