Common use of MAINTENANCE & REPAIR PROCEDURES Clause in Contracts

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShift’s End User Customers. QuantumShift shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShift’s maintenance and repair requirements under this Article (via a 1- 800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 On a reciprocal basis, QuantumShift will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShift’s own equipment or network or the equipment of QuantumShift’s customer. 2.5 If (a) QuantumShift reports to CenturyLink a customer trouble, (b) QuantumShift requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift is not available at the appointed time. QuantumShift accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift by CenturyLink. If as the result of QuantumShift’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftBullsEye’s End User Customers. QuantumShift BullsEye shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShiftBullsEye’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftBullsEye’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard PracticesService Guide. 2.3 On a reciprocal basis, QuantumShift BullsEye will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift BullsEye agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard PracticesService Guide. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift BullsEye must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftBullsEye’s own equipment or network or the equipment of QuantumShiftBullsEye’s customer. 2.5 If (a) QuantumShift BullsEye reports to CenturyLink a customer trouble, (b) QuantumShift BullsEye requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift BullsEye shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift BullsEye is not available at the appointed time. QuantumShift BullsEye accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift by CenturyLink. If as the result of QuantumShift’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift by CenturyLink.providing 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price Listtariff, then CenturyLink shall determine Time and Materials chargescharges pursuant to Article XI. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift BullsEye through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 62.1. CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftCenturyLink QCC’s End User Customers. QuantumShift CenturyLink QCC shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 62.2. CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftCenturyLink QCC’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 62.3. On a reciprocal basis, QuantumShift CenturyLink QCC will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift 62.4. CenturyLink QCC agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift CenturyLink QCC must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftCenturyLink QCC’s own equipment or network or the equipment of QuantumShiftCenturyLink QCC’s customer. 2.5 62.5. If (a) QuantumShift CenturyLink QCC reports to CenturyLink a customer trouble, (b) QuantumShift CenturyLink QCC requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift CenturyLink QCC shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift CenturyLink QCC is not available at the appointed time. QuantumShift CenturyLink QCC accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift CenturyLink QCC instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift CenturyLink QCC by CenturyLink. If as the result of QuantumShiftCenturyLink QCC’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift CenturyLink QCC by CenturyLink. 2.5.1 62.6. Should no charges applicable to preceding Section 2.5 above be documented in CenturyLink’s local tariff or Price Listtariff, then CenturyLink shall determine Time and Materials chargescharges pursuant to Article VII. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftMetTel’s End User Customers. QuantumShift MetTel shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShiftMetTel’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftMetTel’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 On a reciprocal basis, QuantumShift MetTel will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift XxxXxx agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift MetTel must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftMetTel’s own equipment or network or the equipment of QuantumShiftMetTel’s customer. 2.5 If (a) QuantumShift MetTel reports to CenturyLink a customer trouble, (b) QuantumShift MetTel requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift MetTel shall pay CenturyLink a Maintenance of Service charge as set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift MetTel is not available at the appointed time. QuantumShift MetTel accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift MetTel instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift MetTel by CenturyLink. If as the result of QuantumShift’s XxxXxx’x instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift MetTel by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift MetTel through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftSpectrotel’s End User Customers. QuantumShift Spectrotel shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShiftSpectrotel’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftSpectrotel’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 On a reciprocal basis, QuantumShift Spectrotel will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift Spectrotel agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift Spectrotel must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftSpectrotel’s own equipment or network or the equipment of QuantumShiftSpectrotel’s customer. 2.5 If (a) QuantumShift Spectrotel reports to CenturyLink a customer trouble, (b) QuantumShift Spectrotel requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift Spectrotel shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift Spectrotel is not available at the appointed time. QuantumShift Spectrotel accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift Spectrotel instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift Spectrotel by CenturyLink. If as the result of QuantumShiftSpectrotel’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift Spectrotel by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift Spectrotel through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 62.1. CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftQCC’s End User Customers. QuantumShift QCC shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 62.2. CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftQCC’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-twenty- four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 62.3. On a reciprocal basis, QuantumShift QCC will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-twenty- four (24) hours per day, seven (7) days per week. 2.4 QuantumShift 62.4. QCC agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift QCC must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftQCC’s own equipment or network or the equipment of QuantumShiftQCC’s customer. 2.5 62.5. If (a) QuantumShift QCC reports to CenturyLink a customer trouble, (b) QuantumShift QCC requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift QCC shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatchTariff. In addition, this charge also applies when the customer contact as designated by QuantumShift QCC is not available at the appointed time. QuantumShift QCC accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift QCC instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift QCC by CenturyLink. If as the result of QuantumShiftQCC’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift QCC by CenturyLink. 2.5.1 62.6. Should no charges applicable to preceding Section 2.5 above be documented in CenturyLink’s local tariff or Price Listtariff, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftBig River’s End User Customers. QuantumShift Big River shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftBig River’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard PracticesService Guide. 2.3 On a reciprocal basis, QuantumShift Big River will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift Big River agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard PracticesService Guide. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift Big River must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftBig River’s own equipment or network or the equipment of QuantumShiftBig River’s customer. 2.5 If (a) QuantumShift Big River reports to CenturyLink a customer trouble, (b) QuantumShift Big River requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift Big River shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift Big River is not available at the appointed time. QuantumShift Big River accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift Big River instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift Big River by CenturyLink. If as the result of QuantumShiftBig River’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift Big River by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftWOW’s End User Customers. QuantumShift WOW shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftWOW’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard PracticesService Guide. 2.3 On a reciprocal basis, QuantumShift WOW will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift WOW agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard PracticesService Guide. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift WOW must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftWOW’s own equipment or network or the equipment of QuantumShiftWOW’s customer. 2.5 If (a) QuantumShift WOW reports to CenturyLink a customer trouble, (b) QuantumShift WOW requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift WOW shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift WOW is not available at the appointed time. QuantumShift WOW accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift WOW instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift WOW by CenturyLink. If as the result of QuantumShiftWOW’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift WOW by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftGranite’s End User Customers. QuantumShift Granite shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShiftGranite’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftGranite’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 On a reciprocal basis, QuantumShift Granite will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift Granite agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift Granite must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftGranite’s own equipment or network or the equipment of QuantumShiftGranite’s customer. 2.5 If (a) QuantumShift Granite reports to CenturyLink a customer trouble, (b) QuantumShift Granite requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift Granite shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift Granite is not available at the appointed time. QuantumShift Granite accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift Granite instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift Granite by CenturyLink. If as the result of QuantumShiftGranite’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift Granite by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift Granite through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftMCC’s End User Customers. QuantumShift MCC shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftMCC’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard PracticesService Guide. 2.3 On a reciprocal basis, QuantumShift MCC will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift MCC agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard PracticesService Guide. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift MCC must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftMCC’s own equipment or network or the equipment of QuantumShiftMCC’s customer. 2.5 If (a) QuantumShift MCC reports to CenturyLink a customer trouble, (b) QuantumShift MCC requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift MCC shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift MCC is not available at the appointed time. QuantumShift MCC accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift MCC instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift MCC by CenturyLink. If as the result of QuantumShiftMCC’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List Article VII (Pricing) will be assessed per occurrence to QuantumShift MCC by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftVCom ’s End User Customers. QuantumShift VCom shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShiftVCom ’s End User Customers. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftVCom ’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard Practices. 2.3 On a reciprocal basis, QuantumShift VCom will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift VCom agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard Practices. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift VCom must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftVCom ’s own equipment or network or the equipment of QuantumShiftVCom ’s customer. 2.5 If (a) QuantumShift VCom reports to CenturyLink a customer trouble, (b) QuantumShift VCom requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift VCom shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift VCom is not available at the appointed time. QuantumShift VCom accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift VCom instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift VCom by CenturyLink. If as the result of QuantumShiftVCom ’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift VCom by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price List, then CenturyLink shall determine Time and Materials charges. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift VCom through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.

MAINTENANCE & REPAIR PROCEDURES. 2.1 CenturyLink shall not respond to maintenance and/or repair calls directly from QuantumShiftELTOPIA’s End User Customers. QuantumShift ELTOPIA shall initiate any and all maintenance and/or repair calls to CenturyLink on behalf of QuantumShift’s End User CustomersCenturyLink. 2.2 CenturyLink will provide a single point of contact (SPOC) for all of QuantumShiftELTOPIA’s maintenance and repair requirements under this Article (via a 1- 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. This SPOC shall be set forth in the CenturyLink Standard PracticesService Guide. 2.3 On a reciprocal basis, QuantumShift ELTOPIA will provide CenturyLink with an SPOC for all maintenance and repair requirements under this Article (via a 1-800 number(s)) that will be answered twenty-four (24) hours per day, seven (7) days per week. 2.4 QuantumShift ELTOPIA agrees to follow the process and procedures for reporting and resolving circuit trouble or repairs set forth in the CenturyLink Standard PracticesService Guide. Before contacting CenturyLink’s Trouble Maintenance Center (CTMC), QuantumShift ELTOPIA must first conduct trouble isolation to ensure that the trouble does not originate from QuantumShiftELTOPIA’s own equipment or network or the equipment of QuantumShiftELTOPIA’s customer. 2.5 If (a) QuantumShift ELTOPIA reports to CenturyLink a customer trouble, (b) QuantumShift ELTOPIA requests a dispatch, (c) CenturyLink dispatches a technician, and (d) such trouble was not caused by CenturyLink’s facilities or equipment in whole or in part, then QuantumShift ELTOPIA shall pay CenturyLink a charge set forth in CenturyLink’s local tariff or Price List for time associated with said dispatch. In addition, this charge also applies when the customer contact as designated by QuantumShift ELTOPIA is not available at the appointed time. QuantumShift ELTOPIA accepts responsibility for initial trouble isolation and providing CenturyLink with appropriate dispatch information based on its test results. If, as the result of QuantumShift ELTOPIA instructions, CenturyLink is erroneously requested to dispatch to a site on CenturyLink’s company premises (“dispatch in”), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift ELTOPIA by CenturyLink. If as the result of QuantumShiftELTOPIA’s instructions, CenturyLink is erroneously requested to dispatch to a site outside of CenturyLink’s company premises ("dispatch out"), a charge set forth in CenturyLink’s local tariff or Price List will be assessed per occurrence to QuantumShift ELTOPIA by CenturyLink. 2.5.1 Should no charges applicable to Section 2.5 above be documented in CenturyLink’s local tariff or Price Listtariff, then CenturyLink shall determine Time and Materials chargescharges pursuant to Article VII. 2.6 For purposes of this Article, services, facilities and equipment provided to QuantumShift through resold service will be considered restored, or a trouble resolved, when the quality of the resold service is equal to that provided before the outage or the trouble occurred.