MAINTENANCE/SERVICE REQUIREMENTS. A. Telephone response times are not to exceed two (2) working hours after notification.
MAINTENANCE/SERVICE REQUIREMENTS. A. Telephone response times are not to exceed two (2) working hours after notification.
B. On site response times are not to exceed six (6) working hours after notification, if problem resolution is not sucessful via telephone support.
MAINTENANCE/SERVICE REQUIREMENTS. A. Contractor shall provide County’s Sheriff’s Communications and Technology Division with repair services and annual maintenance for the upkeep of software and hardware of the L3 Mobile Vision Police Video system (PVS).
B. Contractor’s repair service and annual maintenance plan shall include, but not be limited to: On-Site and remote service of L-3 Digital Evidence Pro™ software application, all back-end hardware/software including Yosemite™ backup software support, Rimage™ Digital Video Disk (DVD) / Blue-Ray burner, wireless and wired network, access points, Power Over Ethernet (XXX) power supplies, tape backup hardware, raid array storage.
C. Contractor shall also include annual software and hardware maintenance on the dedicated PVS workstation that is directly connected to the PVS switch.
D. Contractor shall provide service and maintenance, as more specifically set forth herein, for the following equipment and systems: Item No Location U/M Qty Item Description 001 South Operations (South Ops) Each 1 L3 Digital Evidence Pro Server Each 12 Dell JBOD RAID Storage Drives Each 1 DELL 124T-LTO-5 Tape Drive for Archiving Each 1 RIMAGE Dual Blue-Ray Disc Publishing System Each 1 DELL UPS Backup Power System 002 North Operations (North Ops) Each 1 L3 Digital Evidence Pro Server Each 3 DELL JBOD RAID Storage Drive Each 1 DELL 124T-LTO-5 Tape Drive for Archiving Each 1 RIMAGE Dual Blue-Ray Disc Publishing System 000 Xxxx Xxx Airport (JWA) Each 1 L3 Digital Evidence Pro Server Each 2 DELL JBOD RAID Storage Drives 004 San Clemente Police Services (San Clemente) Each 1 L3 Digital Evidence Pro Server Each 2 DELL JBOD Raid Storage Drives 005 Xxxxxxx Substation (Xxxxxxx) Each 1 L3 Digital Evidence Pro Server Each 1 DELL JBOD Raid Storage Drives 006 Transportation Authority (OCTA) Each 1 L3 Digital Evidence Pro Server Each 2 DELL JBOD Raid Storage Drives 007 Xxxxx Xxxxx Substation (Xxxxx Xxxxx) Each 1 L3 Digital Evidence Pro Server Each 3 DELL JBOD RAID Storage Drives Each 1 RIMAGE Dual Blue-Ray Disc Publishing System 008 Saddleback Station Each 1 L3 Digital Evidence Pro Server Each 6 DELL JBOD Raid Storage Drives Each 1 DELL 124T-LTO-5 Tape Drive for Archiving Each 1 12KVA UPS Backup Power System Each 1 RIMAGE Dual Blue-Ray Disc Publishing System
E. Contractor shall provide the below software and hardware services, as these are necessary to ensure the County existing L-3 Mobile Vision PVS is operating at the peak of its performance and capability.
1) Software updates o...
MAINTENANCE/SERVICE REQUIREMENTS. A. Contractor shall provide Orange County Sheriff’s Communications and Technology Division with annual maintenance for the upkeep of software, hardware and repair services of the L-3 Mobile Vision Police Video system (PVS).
B. Contractor’s annual maintenance plan and cost shall include but not be limited to: Digital Evidence Pro™ software application, all back-end hardware/software including Yosemite™ backup software support, Rimage™ DVD / Blue-Ray burner, wireless and wired network, access points, XXX power supplies, tape backup hardware, raid array storage.
C. Contractor shall also include annual software and hardware maintenance on the dedicated PVS workstation that is directly connected to the PVS switch.
D. Contractor shall be available to assist County in isolating and correcting error conditions caused by County’s particular hardware or operating system at rates specified in this Contract. If the Contractor is called upon by County to correct an error caused by County’s negligence, modification by County, County-supplied data, or machine failure or operator error or due to any other cause not inherent in the original software products, Contractor reserves the right to charge County for such service on a time and material basis at rates in accordance with this Contract. Contractor rates are as follows: Diagnostic Fee : $105.00 Hourly rate after diagnosis is $105.00/hr – one hour minimum The following locations currently contain PVS equipment:
1) Orange County South Operations (“South Ops”)
2) Orange County North Operations (“North Ops”)
3) Orange County Xxxx Xxxxx Airport (“JWA”)
4) Orange County San Clemente Police Services (“San Clemente”)
5) Orange County Stanton Substation (“Stanton”)
6) F. Orange County Transportation Authority ( OCTA )
7) Orange County Xxxxx Xxxxx Substation (“Xxxxx Xxxxx”)
E. Contractor shall provide the below software and hardware services, as these are necessary to ensure the County existing L-3 Mobile Vision Police Video System (PVS) is operating at the peak of its performance and capability.
1) Software updates on both server and vehicle DVRs
MAINTENANCE/SERVICE REQUIREMENTS. The Contractor must provide the Facility Management Services in accordance with Schedule 3 of this Agreement.
MAINTENANCE/SERVICE REQUIREMENTS. All maintenance and repairs of vehicles shall be in accordance with City specified standards (i.e., in accordance with original manufacturer’s specifications), whether performed by the Contractor or authorized subcontractors. Maintenance of City equipment shall be done at a time that will ensure maximum availability of vehicles for service. It is not the intent of this requirement to preclude necessary maintenance during normal hours; it is only to ensure that the maximum number of vehicles will be available for service during the service day. The City's Transportation Planning Supervisor or his/her designee may inspect, unannounced or announced, the vehicles at any time either at the Contractor's location, City’s Corporation Yard, or while the vehicle is in service. The Contractor shall maintain vehicles in such a way as to, at all times, protect the City's investment. This requires prompt response to ensure that repairs are done at the point where they will require the least expenditure. Examples of this are: • Not allowing a reported overheating bus to continue as to avoid severe damage to the engine block/cylinder-head(s)/pistons/scored cylinder walls etc.; • Repairing an engine miss promptly to avoid a dropped valve or severely scored cylinder wall; • Routine oil sampling of engines to avoid catastrophic failures; or • Identifying and responding to trends which affect vehicle reliability. In addition to the Contractor's maintenance efforts, the City or his/her designee may conduct oil sampling/analysis as a quality assurance measure.
