CenturyLink Service Guide Sample Clauses

CenturyLink Service Guide. The CenturyLink Service Guide is a document that contains CenturyLink’s operating procedures for service ordering, provisioning, billing, maintenance, trouble reporting and repair for wholesale services. Except as specifically provided otherwise in this Agreement, CenturyLink’s processes for service ordering, provisioning, billing, maintenance, trouble reporting and repair shall be governed by the CenturyLink Service Guide, which may be amended from time to time by CenturyLink as needed.
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CenturyLink Service Guide. 53.1 The CenturyLink Service Guide (“Guide”) is a handbook that contains CenturyLink’s operating procedures for service ordering, provisioning, billing, maintenance, trouble reporting and repair for wholesale services. In addition to setting forth operational procedures to facilitate the implementation of this Agreement, the Guide serves as a conduit for the conveyance of day-to-day information that TWCIS (AL) will need to operate under this Agreement (e.g., repository for CenturyLink’s contact and escalation lists available to TWCIS (AL)). TWCIS (AL) agrees that, where the terms of this Agreement specifically reference the Guide, TWCIS (AL) will abide by the Guide with respect to such specifically- referenced matters. TWCIS (AL) shall receive email notification of any changes made to the Guide so long as TWCIS (AL) subscribes to such electronic notification procedure, which subscription is at no cost to TWCIS (AL). All notifications, whether sent to TWCIS (AL) electronically or mailed to TWCIS (AL), shall include a explanation of all changes made to the Guide. CenturyLink shall notify TWCIS (AL) of all changes not less than thirty (30) days prior to the effective date of the change. 53.2 The Guide is intended to supplement the terms of this Agreement where specifically referenced in the Agreement; however, the Guide shall not be construed as contradicting or modifying the terms of this Agreement, nor shall it be construed as imposing a substantive term unrelated to operational procedure (e.g., payment terms) upon TWCIS (AL) that is not otherwise contained in this Agreement. Where a dispute arises between the Parties with respect to a conflict between the Guide and this Agreement, the terms of this Agreement shall prevail. If TWCIS (AL) believes that a change to the Guide materially and adversely impacts its business, the implementation of such change, upon TWCIS (AL)’s written request, will be delayed as it relates to TWCIS (AL) for no longer than sixty (60) days to provide the Parties with an opportunity to discuss a resolution to the alleged adverse impact, including but not limited to other potential modifications to the Guide. If the Parties are unable to resolve the dispute regarding the change to the Guide, the Parties will resolve the dispute pursuant to the Dispute Resolution procedures set forth in Section 20.3. 53.3 The Parties acknowledge that, under their prior interconnection agreement, they have or have had disputes pertaining to the applica...
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Related to CenturyLink Service Guide

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