CenturyLink Service Guide. The CenturyLink Service Guide is a document that contains CenturyLink’s operating procedures for service ordering, provisioning, billing, maintenance, trouble reporting and repair for wholesale services. Except as specifically provided otherwise in this Agreement, CenturyLink’s processes for service ordering, provisioning, billing, maintenance, trouble reporting and repair shall be governed by the CenturyLink Service Guide, which may be amended from time to time by CenturyLink as needed.
CenturyLink Service Guide. 53.1 The CenturyLink Service Guide (“Guide”) is a handbook that contains CenturyLink’s operating procedures for service ordering, provisioning, billing, maintenance, trouble reporting and repair for wholesale services. In addition to setting forth operational procedures to facilitate the implementation of this Agreement, the Guide serves as a conduit for the conveyance of day-to-day information that TWCIS (AL) will need to operate under this Agreement (e.g., repository for CenturyLink’s contact and escalation lists available to TWCIS (AL)). TWCIS (AL) agrees that, where the terms of this Agreement specifically reference the Guide, TWCIS (AL) will abide by the Guide with respect to such specifically- referenced matters. TWCIS (AL) shall receive email notification of any changes made to the Guide so long as TWCIS (AL) subscribes to such electronic notification procedure, which subscription is at no cost to TWCIS (AL). All notifications, whether sent to TWCIS (AL) electronically or mailed to TWCIS (AL), shall include a explanation of all changes made to the Guide. CenturyLink shall notify TWCIS (AL) of all changes not less than thirty (30) days prior to the effective date of the change.
