Maintenance Terms. Maintenance provided by MyECheck shall be pursuant to MyECheck's standard maintenance terms, a copy of which is attached hereto as Exhibit B. Maintenance shall be provided solely to the Maintenance site set forth in Exhibit A.
Maintenance Terms. Except as specifically provided herein, Licensee shall be responsible for technical support to the end-users. CIC shall provide the following maintenance and support for the Product:
Maintenance Terms. During the paid term of the Subscription, TRIARQ will make available to the Licensee the following Software Maintenance:
Maintenance Terms. The contractor will provide on-site maintenance for all installed fax machines. Following notification, the contractor will provide a qualified technician certified on the facsimile transceiver on-site within the service response time specified herein. The contractor will provide maintenance on both a monthly maintenance plan and on an hourly time and materials basis at the sole option of each state agency. Both maintenance options must include all parts and labor. The contractor will agree and understand that state agencies will not be required to purchase maintenance from the contract.
Maintenance Terms. For all maintenance plans or options, the terms of this agreement are month to month, automatically renewable unless cancelled by the client. Client will be billed for plan chosen regardless of actual hours used. Unused hours do not roll over into the next month, or cannot be pulled from future months. No refunds are issued for unused time. Any additional hours over the plan hours included will be billed at $125.00 per hour. Brandit360 reserves the right to terminate this agreement at any time for any reason without any prior knowledge and will do so in writing by electronic mail and/or postal letter to the client. This agreement includes ensuring of the health of website, database, and other software or programs installed on client’s website. If the client or any third party other than developer or approved subcontractors attempts to access or accesses the server, or website and makes changes to the website, database, server or software or scripts on client website; time to repair and/or restore the website, databases or any other script on the clients website will be billed at the current hourly rate and is not included in the maintenance plan. The Monthly Maintenance Agreement commences 48 hours following the receipt of the first payment and renews monthly.
Maintenance Terms. Subject to the requirements of Section 2.31 (Maintenance and Support Provisions) of the Contract, the Contractor offers support services to Authorized Users in accordance with VMware’s then-current support policies, copies of which are posted at xxx.xxxxxx.xxx/xxxxxxx/xxxxxxxx
Maintenance Terms. 1.1 For the initial maintenance term, Customer shall pay to Zyrion the maintenance fee per Customer’s Purchase Order. Maintenance for additional maintenance terms shall be at Zyrion’s then current maintenance rates; provided, however, that the maintenance fees shall not increase at an annualized rate of more than 5% per year based on the price described in the Purchase Order. In no event shall Zyrion be responsible for providing maintenance services for a period during which maintenance coverage lapsed.
1.2 If Customer elects to resume maintenance after a lapse of coverage, Customer shall pay Zyrion the pro-rated maintenance fee for the period of time in which maintenance coverage lapsed. Customer's payment for the lapsed period shall be 25% higher than the current annual maintenance fee, prorated for the actual period of time that coverage lapsed. To resume maintenance after a lapse of coverage, Customer must purchase a minimum of one full year’s maintenance beyond the lapsed period. If Customer resumes coverage after a lapse of coverage, the maintenance renewal date shall be changed to the date on which Customer paid all maintenance fees for the lapsed period and a minimum of one additional year of maintenance.
1.3 The term of Zyrion’s maintenance and product support program is for one year. Any revisions or changes in the terms of the maintenance and product support program shall occur only at the end of Customer's then current maintenance term.
1.4 Updates and Upgrades to the Software and Documentation: During the term of the Agreement, Zyrion shall provide Customer with all updates and upgrades to the Software and online documentation for the Software application purchased by the Customer. Zyrion reserves the right to charge Customer for reasonable professional services fees associated with implementing any update or upgrade in the event such implementation requires travel to the Customer’s site.
Maintenance Terms. 11.1 Maintenance & Support Services
Maintenance Terms. Are severity levels defined? Are specific response times established? What are the remedies for non-performance? How long will legacy systems be serviced? Will updates require hardware updates? Maintenance fees (annual increases)?
Maintenance Terms. During the paid term of the Maintenance, Triarq will make available to the Partner assigned to support the Licensee the following Software Maintenance:
