Management Escalation. If the issue is not resolved in accordance with clause (a) above, the Spansion Services Manager will notify the Spansion chief financial officer or other designated Spansion officer supervising the Spansion Services Manager of the issue. The Spansion chief financial officer or other designated supervising officer will then contact the AMD chief information officer to discuss the issue in person or by telephone and the Parties shall attempt in good faith to resolve the issue for a period of ten (10) business days. If the issue is not resolved, as agreed by the Parties, with such ten (10) business day period, the issue will be escalated in accordance with clause (c) below.
Appears in 4 contracts
Samples: Information Technology Services Agreement, Information Technology Services Agreement (Advanced Micro Devices Inc), Information Technology Services Agreement (Spansion Inc.)
Management Escalation. If the issue is not resolved in accordance with clause (a) above, the Spansion Services Manager will notify the Spansion chief financial officer or other designated Spansion officer supervising the Spansion Services Manager of the issue. The If the Spansion chief financial officer or other designated supervising reasonably determines that the issue warrants further escalation, the Spansion chief financial officer will then contact the person within AMD chief information officer in charge of the provision of the Services at issue to discuss the issue in person or by telephone and the Parties shall attempt in good faith to resolve the issue for a period of ten (10) business days. If the issue is not resolved, as agreed by the Parties, with within such ten (10) business day period, the issue will be escalated in accordance with clause (c) below.
Appears in 3 contracts
Samples: General Administrative Services Agreement (Advanced Micro Devices Inc), General Administrative Services Agreement (Spansion Inc.), General Administrative Services Agreement (Spansion Inc.)