Management Information (MI). A3.1.8.1 The Contractor will provide to the Lead/Customer Organisation reports on individual campaigns on a monthly basis and at the end of the contracted period. The type of MI required will be detailed in the Call Off contract and may include but not be exclusive to the following; types of recruitment campaigns undertaken; number of applications made ; number and percentage of offers accepted (against number of applications); number of complaints received; number of complaints resolved/unresolved within the agreed timescales/number unresolved; classification of complaints by type (to be agreed with the Lead Organisation) with associated numbers; customer complaints log with summary of corrective actions and progress status.
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Samples: Formal Framework Agreement, Formal Framework Agreement, Formal Framework Agreement
