Common use of Management System Requirements Clause in Contracts

Management System Requirements. ‌ The Contractor shall develop and maintain the MS, which shall manage all processes required to procure Contingent Staff, manage assignments, collect hours worked, consolidate invoicing, and report on the Contingent Staff by Customer. 4.1 The Contractor shall ensure that the Department, Subcontractors, and Customers have continuous, uninterrupted access to the MS, including nights, weekends, and holidays, for the duration of the Contract, subject to a 98% uptime target for the application of financial consequences identified in Paragraph 23 below. 4.2 The Contractor shall provide a minimum of thirty (30) days’ notice to the Department prior to planned outage, update, upgrade, and maintenance schedules for the MS. The Contractor shall, within one (1) business hour of becoming aware of an unplanned outage of the MS, notify the Department of the occurrence and establish workaround solutions if the outage exceeds one (1) Business Day or eight (8) consecutive business hours. 4.3 The Contractor shall provide Customers with initial setup training and materials on how to use the MS. The Contractor shall also make ongoing training available to Customers on as-needed basis upon request. 4.4 The Contractor shall configure the MS to incorporate name and location and any other reasonable non-programming modifications as requested by a state agency but is not obligated to develop customizations for other eligible users. 4.5 Provide all reporting features, including but not limited to, standard reports and ad hoc reports created through tools accessible and useable by the Department and Customers. The Contractor shall ensure that such reports can be created by the Department and Customers without specialized knowledge of report programming. 4.6 Provide the Department’s Contract Manager with access to all information pertaining to all orders and contracts with Customers, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Customers shall have access to all information pertaining to the Customer’s orders and contracts, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Invoice information accessible by the Department and Customers must include Pay Rate, Xxxx-Up Rate, and Xxxx Rate amounts; Xxxx-Up Rate amounts must include the Statutory Rate expressed as a percentage of the Xxxx-up Rate. 4.7 The MS shall keep the Customers updated on the status of the order and facilitate communication between all parties involved in the process. The MS shall utilize standard email applications to notify Customers when a task is required or has been completed. For example, a requesting manager must be notified when their requisition has been issued and when the Subcontractors have submitted resumes through the MS. The internal clock in the MS shall timestamp all activities and provide reports accordingly. The MS shall be a “collaborative ecommerce” platform that allows Customers to communication and collaboration through one central platform. 4.8 The MS shall be a workflow-based application delivered in a Software as a Service (SaaS) model and accessed via the internet utilizing a standard browser. The MS shall be configured specifically for each state agency customer utilizing business rules, user roles, and internal routing. The MS shall be an extensive application configuration tool that allows new users, vendors, and job information to be added or updated easily. The Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and Customers’ efforts to comply with the obligations under section 282.318, F.S., and Chapter 60GG-2, F.A.C., Information Technology Security (also known as the Florida Cybersecurity Standards (FCS)), as applicable. The Contractor shall abide by all applicable federal and state law pertaining to cybersecurity requirements, and other prescribed security guidance, to include (but not limited to) those requirements outlined for such sensitive data types as Personally Identifiable Information (PHI) and Criminal Justice Information (CJI). 4.9 In addition to the above requirements, the MS shall: 4.9.1 Reduce costs and improve efficiency for Customers by automating the Contingent Staffing process through: a. Providing a single point of contact; b. Consolidating and standardizing the Contingent Staff procurement processes; c. Providing automated order entry and distribution, candidate submittal, response, and order fulfillment; d. Replacing paper-intensive, manually-managed processes; e. Replacing fax, email, and telephone order distribution; f. Addressing the unique requirements for industrial Customers; g. Providing a process to quickly fill positions; h. Providing visibility into weekly and daily resource loading schedules and the ability to adjust the schedules; i. Accommodating multiple and varying work schedules; j. Flagging Contingent Staff that require special review; k. Providing additional information on applicants to assist hiring managers with evaluations; l. Tracking the history of all Contingent Staff assignments at Customer locations; and m. Providing collaborative features that reduce “telephone tag.” 4.9.2 Streamline the approval and billing process using: a. Pre-established routing for approvals; b. Desktop action list, email notification; c. Automatic approval back-ups for manager absences; and d. Tracking of Customer expenditures. 4.9.3 Automate time and expense capture and approval by: a. Eliminating paper-intensive time capture; b. Reducing audit requirements of the time capture and invoice process; c. Providing statewide reporting, including transactional, financial, and performance metrics; and d. Providing usage data immediately after payroll.

Management System Requirements. ‌ The Contractor shall develop and maintain the MS, which shall manage all processes required to procure Contingent Staff, manage assignments, collect hours worked, consolidate invoicing, and report on the Contingent Staff by Customer. 4.1 The Contractor shall ensure that the Department, Subcontractors, and Customers have continuous, uninterrupted access to the MS, including nights, weekends, and holidays, for the duration of the Contract, subject to a 98% uptime target for the application of financial consequences identified in Paragraph 23 below. 4.2 The Contractor shall provide a minimum of thirty (30) days’ notice to the Department prior to planned outage, update, upgrade, and maintenance schedules for the MS. The Contractor shall, within one (1) business hour of becoming aware of an unplanned outage of the MS, notify the Department of the occurrence and establish workaround solutions if the outage exceeds one (1) Business Day or eight (8) consecutive business hours. 4.3 The Contractor shall provide Customers with initial setup training and materials on how to use the MS. The Contractor shall also make ongoing training available to Customers on as-needed basis upon request. 4.4 The Contractor shall configure the MS to incorporate name and location and any other reasonable non-programming modifications as requested by a state agency but is not obligated to develop customizations for other eligible users. 4.5 Provide all reporting features, including but not limited to, standard reports and ad hoc reports created through tools accessible and useable by the Department and Customers. The Contractor shall ensure that such reports can be created by the Department and Customers without specialized knowledge of report programming. 4.6 Provide the Department’s Contract Manager with access to all information pertaining to all orders and contracts with Customers, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Customers shall have access to all information pertaining to the Customer’s orders and contracts, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Invoice information accessible by the Department and Customers must include Pay Rate, XxxxMark-Up Rate, and Xxxx Rate Xxxx amounts; XxxxMark-Up Rate amounts must include the Statutory Rate expressed as a percentage of the XxxxMark-up Rate. 4.7 The MS shall keep the Customers updated on the status of the order and facilitate communication between all parties involved in the process. The MS shall utilize standard email applications to notify Customers when a task is required or has been completed. For example, a requesting manager must be notified when their requisition has been issued and when the Subcontractors have submitted resumes through the MS. The internal clock in the MS shall timestamp all activities and provide reports accordingly. The MS shall be a “collaborative ecommerce” platform that allows Customers to communication and collaboration through one central platform. 4.8 The MS shall be a workflow-based application delivered in a Software as a Service (SaaS) model and accessed via the internet utilizing a standard browser. The MS shall be configured specifically for each state agency customer utilizing business rules, user roles, and internal routing. The MS shall be an extensive application configuration tool that allows new users, vendors, and job information to be added or updated easily. The Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and Customers’ efforts to comply with the obligations under section 282.318, F.S., and Chapter 60GG-2, F.A.C., Information Technology Security (also known as the Florida Cybersecurity Standards (FCS)), as applicable. The Contractor shall abide by all applicable federal and state law pertaining to cybersecurity requirements, and other prescribed security guidance, to include (but not limited to) those requirements outlined for such sensitive data types as Personally Identifiable Information (PHI) and Criminal Justice Information (CJI). 4.9 In addition to the above requirements, the MS shall: 4.9.1 Reduce costs and improve efficiency for Customers by automating the Contingent Staffing process through: a. Providing a single point of contact; b. Consolidating and standardizing the Contingent Staff procurement processes; c. Providing automated order entry and distribution, candidate submittal, response, and order fulfillment; d. Replacing paper-intensive, manually-managed processes; e. Replacing fax, email, and telephone order distribution; f. Addressing the unique requirements for industrial Customers; g. Providing a process to quickly fill positions; h. Providing visibility into weekly and daily resource loading schedules and the ability to adjust the schedules; i. Accommodating multiple and varying work schedules; j. Flagging Contingent Staff that require special review; k. Providing additional information on applicants to assist hiring managers with evaluations; l. Tracking the history of all Contingent Staff assignments at Customer locations; and m. Providing collaborative features that reduce “telephone tag.” 4.9.2 Streamline the approval and billing process using: a. Pre-established routing for approvals; b. Desktop action list, email notification; c. Automatic approval back-ups for manager absences; and d. Tracking of Customer expenditures. 4.9.3 Automate time and expense capture and approval by: a. Eliminating paper-intensive time capture; b. Reducing audit requirements of the time capture and invoice process; c. Providing statewide reporting, including transactional, financial, and performance metrics; and d. Providing usage data immediately after payroll.

Management System Requirements. ‌ The Contractor shall develop and maintain the MS, which shall manage all processes required to procure Contingent Staff, manage assignments, collect hours worked, consolidate invoicing, and report on the Contingent Staff by Customer. 4.1 The Contractor shall ensure that the Department, Subcontractors, and Customers have continuous, uninterrupted access to the MS, including nights, weekends, and holidays, for the duration of the Contract, subject to a 98% uptime target for the application of financial consequences identified in Paragraph 23 below. 4.2 The Contractor shall provide a minimum of thirty (30) days’ notice to the Department prior to planned outage, update, upgrade, and maintenance schedules for the MS. The Contractor shall, within one (1) business hour of becoming aware of an unplanned outage of the MS, notify the Department of the occurrence and establish workaround solutions if the outage exceeds one (1) Business Day or eight (8) consecutive business hours. 4.3 The Contractor shall provide Customers with initial setup training and materials on how to use the MS. The Contractor shall also make ongoing training available to Customers on as-needed basis upon request. 4.4 The Contractor shall configure the MS to incorporate name and location and any other reasonable non-programming modifications as requested by a state agency but is not obligated to develop customizations for other eligible users. 4.5 Provide all reporting features, including but not limited to, standard reports and ad hoc reports created through tools accessible and useable by the Department and Customers. The Contractor shall ensure that such reports can be created by the Department and Customers without specialized knowledge of report programming. 4.6 Provide the Department’s Contract Manager with access to all information pertaining to all orders and contracts with Customers, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Customers shall have access to all information pertaining to the Customer’s orders and contracts, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Invoice information accessible by the Department and Customers must include Pay Rate, Xxxx-Up Rate, and Xxxx Rate amounts; Xxxx-Up Rate amounts must include the Statutory Rate expressed as a percentage of the Xxxx-up Rate. 4.7 The MS shall keep the Customers updated on the status of the order and facilitate communication between all parties involved in the process. The MS shall utilize standard email applications to notify Customers when a task is required or has been completed. For example, a requesting manager must be notified when their requisition has been issued and when the Subcontractors have submitted resumes through the MS. The internal clock in the MS shall timestamp all activities and provide reports accordingly. The MS shall be a “collaborative ecommerce” platform that allows Customers to communication and collaboration through one central platform. 4.8 The MS shall be a workflow-based application delivered in a Software as a Service (SaaS) model and accessed via the internet utilizing a standard browser. The MS shall be configured specifically for each state agency customer utilizing business rules, user roles, and internal routing. The MS shall be an extensive application configuration tool that allows new users, vendors, and job information to be added or updated easily. The Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and Customers’ efforts to comply with the obligations under section 282.318, F.S., and Chapter 60GG-2, F.A.C., Information Technology Security (also known as the Florida Cybersecurity Standards (FCS)), as applicable. The Contractor shall abide by all applicable federal and state law pertaining to cybersecurity requirements, and other prescribed security guidance, to include (but not limited to) those requirements outlined for such sensitive data types as Personally Identifiable Information (PHI) and Criminal Justice Information (CJI). 4.9 In addition to the above requirements, the MS shall: 4.9.1 Reduce costs and improve efficiency for Customers by automating the Contingent Staffing process through: a. Providing a single point of contact; b. Consolidating and standardizing the Contingent Staff procurement processes; c. Providing automated order entry and distribution, candidate submittal, response, and order fulfillment; d. Replacing paper-intensive, manually-managed processes; e. Replacing fax, email, and telephone order distribution; f. Addressing the unique requirements for industrial Customers; g. Providing a process to quickly fill positions; h. Providing visibility into weekly and daily resource loading schedules and the ability to adjust the schedules; i. Accommodating multiple and varying work schedules; j. Flagging Contingent Staff that require special review; k. Providing additional information on applicants to assist hiring managers with evaluations; l. Tracking the history of all Contingent Staff assignments at Customer locations; and m. Providing collaborative features that reduce “telephone tag.” 4.9.2 Streamline the approval and billing process using: a. Pre-established routing for approvals; b. Desktop action list, email notification; c. Automatic approval back-ups for manager absences; and d. Tracking of Customer expenditures. 4.9.3 Automate time and expense capture and approval by: a. Eliminating paper-intensive time capture; b. Reducing audit requirements of the time capture and invoice process; c. Providing statewide reporting, including transactional, financial, and performance metrics; and d. Providing usage data immediately after payroll.

Management System Requirements. ‌ The Contractor shall develop and maintain the MS, which shall manage all processes required to procure Contingent Staff, manage assignments, collect hours worked, consolidate invoicing, and report on the Contingent Staff by Customer. 4.1 The Contractor shall ensure that the Department, Subcontractors, and Customers have continuous, uninterrupted access to the MS, including nights, weekends, and holidays, for the duration of the Contract, subject to a 98% uptime target for the application of financial consequences identified in Paragraph 23 below. 4.2 The Contractor shall provide a minimum of thirty (30) days’ notice to the Department prior to planned outage, update, upgrade, and maintenance schedules for the MS. The Contractor shall, within one (1) business hour of becoming aware of an unplanned outage of the MS, notify the Department of the occurrence and establish workaround solutions if the outage exceeds one (1) Business Day or eight (8) consecutive business hours. 4.3 The Contractor shall provide Customers with initial setup training and materials on how to use the MS. The Contractor shall also make ongoing training available to Customers on as-needed basis upon request. 4.4 The Contractor shall configure the MS to incorporate name and location and any other reasonable non-programming modifications as requested by a state agency but is not obligated to develop customizations for other eligible users. 4.5 Provide all reporting features, including but not limited to, standard reports and ad hoc reports created through tools accessible and useable by the Department and Customers. The Contractor shall ensure that such reports can be created by the Department and Customers without specialized knowledge of report programming. 4.6 Provide the Department’s Contract Manager with access to all information pertaining to all orders and contracts with Customers, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Customers shall have access to all information pertaining to the Customer’s orders and contracts, including but not limited to, staffing requests, assigned Contingent Staff, and invoices. Invoice information accessible by the Department and Customers must include Pay Rate, XxxxMark-Up Rate, and Xxxx Rate Xxxx amounts; XxxxMark-Up Rate amounts must include the Statutory Rate expressed as a percentage of the XxxxMark-up Rate. 4.7 The MS shall keep the Customers updated on the status of the order and facilitate communication between all parties involved in the process. The MS shall utilize standard email applications to notify Customers when a task is required or has been completed. For example, a requesting manager must be notified when their requisition has been issued and when the Subcontractors have submitted resumes through the MS. The internal clock in the MS shall timestamp all activities and provide reports accordingly. The MS shall be a “collaborative ecommerce” platform that allows Customers to communication and collaboration through one central platform. 4.8 The MS shall be a workflow-based application delivered in a Software as a Service (SaaS) model and accessed via the internet utilizing a standard browser. The MS shall be configured specifically for each state agency customer utilizing business rules, user roles, and internal routing. The MS shall be an extensive application configuration tool that allows new users, vendors, and job information to be added or updated easily. The Contractor agrees to cooperate with the Department and Customers and perform all actions necessary to assist with all tasks in furtherance of the Department’s and Customers’ efforts to comply with the obligations under section 282.318, F.S., and Chapter 60GG-2, F.A.C., Information Technology Security (also known as the Florida Cybersecurity Standards (FCS)), as applicable. The Contractor shall abide by all applicable federal and state law pertaining to cybersecurity requirements, and other prescribed security guidance, to include (but not limited to) those requirements outlined for such sensitive data types as Personally Identifiable Information (PHI) and Criminal Justice Information (CJI). 4.9 In addition to the above requirements, the MS shall: 4.9.1 Reduce costs and improve efficiency for Customers by automating the Contingent Staffing process through: a. Providing a single point of contact; b. Consolidating and standardizing the Contingent Staff procurement processes; c. Providing automated order entry and distribution, candidate submittal, response, and order fulfillment; d. Replacing paper-intensive, manually-managed processes; e. Replacing fax, email, and telephone order distribution; f. Addressing the unique requirements for industrial Customers; g. Providing a process to quickly fill positions; h. Providing visibility into weekly and daily resource loading schedules and the ability to adjust the schedules; i. Accommodating multiple and varying work schedules; j. Flagging Contingent Staff that require special review; k. Providing additional information on applicants to assist hiring managers with evaluations; l. Tracking the history of all Contingent Staff assignments at Customer locations; and m. Providing collaborative features that reduce “telephone tag.” 4.9.2 Streamline the approval and billing process using: a. Pre-established routing for approvals; b. Desktop action list, email notification; c. Automatic approval back-ups for manager absences; and d. Tracking of Customer expenditures. 4.9.3 Automate time and expense capture and approval by: a. Eliminating paper-intensive time capture; b. Reducing audit requirements of the time capture and invoice process; c. Providing statewide reporting, including transactional, financial, and performance metrics; and d. Providing usage data immediately after payroll.