MANAGING THE SERVICE. 10.1 If the Customer reports a fault in the Service, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to the maintenance agreement that the Customer has in place with the Supplier.
Appears in 14 contracts
Samples: Network Agreement, Network Agreement, Network Agreement
MANAGING THE SERVICE. 10.1 5.1 If the Customer reports a fault in the Service, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to the maintenance agreement that the Customer has in place with the Supplier.
Appears in 2 contracts
Samples: Rental Agreement, Rental Agreement
MANAGING THE SERVICE. 10.1 If 4.1. Where a fault is reported by the Customer reports a fault in relation to the ServiceServices, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to requested and as set out in the maintenance agreement that the Customer has in place with the SupplierService Level Agreement.
Appears in 2 contracts
Samples: Network Line Rental and Services Agreement, Network Line Rental and Services Agreement
MANAGING THE SERVICE. 10.1 4.1 If the Customer reports a fault in the Service, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to the maintenance agreement that the Customer has in place with the Supplierchosen.
Appears in 1 contract
Samples: Rental Agreement
MANAGING THE SERVICE. 10.1 If 4.1 Where a fault is reported by the Customer reports a fault in relation to the ServiceServices, the Supplier will respond in line with the level of repair service the Customer has chosen pursuant to requested and as set out in the maintenance agreement that the Customer has in place with the SupplierService Level Agreement.
Appears in 1 contract
