Common use of Measurements and incident reporting Clause in Contracts

Measurements and incident reporting. 3.1. Due to the point-to-point characteristic of the VirtualPNI product, DE-CIX does not measure any of the service levels specific to the VirtualPNI product. 3.2. All service levels specific to the VirtualPNI product are therefore dependent on accurate measurements by the customer, and immediate reporting of any incidents to the DE-CIX customer support service. 3.3. The determination of whether a service level specific to the VirtualPNI product is breached shall thus be based solely on the time periods starting with the incident report to the DE-CIX customer support service.