Measurements and incident reporting. 3.1 Notwithstanding any incident reports by the customer under the provisions of the Master SLA, DE-CIX operates equipment for the purpose of measuring the performance and availability relevant to this Special SLA in accordance with the following section.
Appears in 3 contracts
Samples: De Cix Globepeer Special Service Level Agreement, Level Agreement, De Cix Globepeer Special Service Level Agreement
Measurements and incident reporting. 3.1 Notwithstanding any incident reports by the customer (CUG Owner as well as CUG Member) under the provisions of the Master SLA, DE-CIX operates equipment for the purpose of measuring the performance and availability relevant to this Special SLA in accordance with the following section.
Appears in 1 contract
Samples: Level Agreement
