Common use of Measurements and incident reporting Clause in Contracts

Measurements and incident reporting. 3.1 Notwithstanding any incident reports by the customer under the provisions of the Master SLA, DE-CIX operates equipment for the purpose of measuring the performance and availability relevant to this Special SLA in accordance with the following section. 3.2 Measurement boxes are connected to nodes which are configured in the same way as customer interfaces. Pursuant to the Master SLA, only the measurement created by these measurement boxes shall be authoritative to indicate actual performance and availability. The values gained from the measuring equipment are made available to customers online for four weeks.

Measurements and incident reporting. 3.1 Notwithstanding any incident reports by the customer (CUG Owner as well as CUG Member) under the provisions of the Master SLA, DE-CIX operates equipment for the purpose of measuring the performance and availability relevant to this Special SLA in accordance with the following section. 3.2 Measurement boxes are connected to nodes which are configured in the same way as customer interfaces. Pursuant to the Master SLA, only the measurement created by these measurement boxes shall be authoritative to indicate actual performance and availability. The values gained from the measuring equipment are made available to customers online for four weeks.