Medium. A medium Incident is when the following occur cumulatively: (1) partial, non-critical loss of functionality of the services, (2) impaired operations of some components but allows the Authorized User to continue using the services. Low: A low Incident is when the following occur cumulatively: (1) general usage questions, (2) cosmetic issues and (3) documentation errors. Nakisa, in its discretion and based on the circumstances of the Incident, reclassify an Incident from one priority level to another and notify the Client to this effect.
Appears in 4 contracts
Samples: Subscription Services Agreement, Subscription Services Agreement, Subscription Services Agreement
