Critical. The entire system or functional component is inoperable and cannot be used until the error is resolved.
Critical. Significant impact district-wide or system wide (i.e. server down) with no workaround available, and • Mission critical work cannot continue
Critical. A critical Incident is when the following occur cumulatively: (1) production environment is inoperable, inaccessible or critical interface has failed, (2) there is an inability to access services resulting in a critical impact on operations and (3) no Workaround is immediately possible.
Critical. An incident with a severity level of “Critical” is defined as one that produces an emergency situation (e.g., system down) in which the Services are substantially or completely non-functional or inoperable. In the event of a Critical incident, the Authorized User shall contact the Support Desk to report the problem. If the reported event is Critical and outside of User Support Hours, the Authorized User shall contact the Support Desk via the hotline, which is monitored 24x7x365, excluding State and Federal holidays. The Support Desk will contact the Authorized User, who reported the incident within four (4) hours to diagnose and begin remediation of the event and will use commercially reasonable efforts to resolve the event as soon as is reasonably possible under the circumstances. Any Authorized User may contact the support desk to report a Critical incident, even if the issue in question relates to a portion of Julota that is not under the purview of the Authorized User’s permissions. In this case, the Support Desk will take the report of the issue, but will not contact the reporting user with resolution, but instead, will contact the Customer Representative to report resolution.
Critical. Complete degradation – all users and key functions affected. The Service is completely unavailable;
Critical. The Customer can no longer perform critical business functions; there is a material loss or corruption of data; a critical deadline is affected and there is no known workaround without reduction of functionality;
Critical. An indicator that a component, issue or decision is fundamental to subsequent actions, considerations and decisions, crucial. • Close direction Officers receive detailed instruction on job requirements, methods to be adopted and unusual or difficult features. Officer's work is subject to checking at all stages. • Regular direction Officers receive instruction on job requirements, methods to be adopted on unusual or difficult features. Officer’s work is subject to progress checking. • General direction Officers receive general instructions usually covering only the broader aspects of the work. In some situations, detailed instructions may be necessary. The work of experienced and competent officers is subject to final checking and, only as required, progress checking. • Limited direction Officers receive limited instructions that clearly state objectives. Officers have a significant degree of competence and experience and are able to achieve the objective by conforming to instructions but with minimal guidance. • Broad direction Officers normally receive instructions in the form of broadly stated objectives. Extensive knowledge and experience enables officers to contribute to the determination of goals and objectives.
Critical. Critical system functionality is not operational or not capable of producing critical deliverables (which have been pre-defined in Appendix A as critical) and there are no workarounds available. The problem/defect has one or more of the following characteristics:
a. Data corruption such that physical or logical data is unavailable or incorrect.
b. System hangs. The system becomes non responsive indefinitely or there is severe performance degradation, causing unreasonable wait time for resources or response, as if the system is hanging.
c. System crashes repeatedly. Database process or background processes fail and continue to fail after restart attempts.
d. Critical functionality (which has been pre-defined in Appendix A or otherwise by the Parties in writing as critical) is not available. The application cannot continue because a vital feature is inoperable.
e. Resource limitation (e.g., disk space) prevents a user from doing work without an agreed-upon workaround.
f. Security vulnerability beyond [**] control that results in unauthorized access to systems, crashing of systems or data corruption, and which cannot be avoided by [**].
Critical. A significant portion of the system is down causing a critical impact to the CLIENT’s business operation.
Critical. An error which prevents the accomplishment of the operational or mission essential function in accordance with the system requirement, or which does not allow the operator to perform the essential function or operation. An example would be a program halt which resulted in an abnormal termination of operations or otherwise caused unacceptable system behaviour.
