Common use of MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD Clause in Contracts

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 2014 to 12 September 2014) 1.34 minutes Excess Wait Time Minimum Performance Standard 1.40 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 ROUTE: 391 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 21 June 2014 to 12 September 201431 March 2015) 1.34 1.11 minutes Excess Wait Time Minimum Performance Standard 1.40 1.10 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.95 minutes Excess Wait Time Extension Assessment Period Quarter 2 4 Of Financial Year 2016/17 2016/2017 To Quarter 1 3 Of Financial Year 2017/18 2017/2018 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT Not Applicable NO: QC0020 ROUTE AGREEMENT NO: QC43001 QC44402 ROUTE: 391 E3 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx GNFDRL Xxxxxxx Xxxx XXXXXX Xxxxxxx Xxxx / Xxx Xxxxxxxx Pool CSWKSN Chiswick Station GNFDDB Drayton Bridge Road UXRDNA The Lido CSWKPS Chiswick Police Station TURNSN Turnham Green Station NFLDSN Northfields Station ACTNHS Steyne Road ACTNSN Acton Town Station ACTNSN Acton Town Station ACTNHS King Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond NFLDSN Northfields Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens TURNSN Turnham Green Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station UXRDNA The Lido TURNCH Turnham Green Church HAMMBU Hammersmith Bus CSWKSN Chiswick Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew GNFDDB Drayton Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station Road SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Low Frequency Route Initial Minimum Performance Standard (4 3 January 2014 2015 to 12 18 September 20142015) 1.34 minutes Excess Wait Time 87.5% “On-Time” Minimum Performance Standard 1.40 minutes Excess Wait Time 86.0% “On-Time” Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI Locations QSI Threshold 1.20 minutes Excess Wait Time 90.0% “On-Time” Extension Assessment Period Quarter 2 Of Financial Year 2016/17 2017/18 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 2018/19 ROUTE: 391 S4 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS RDSWWS Xxxxxx'x School STHRSN St Helier Station WDCTGN Woodcote Green STHRHP St Helier Hospital WALLFC Wallington Station SUTTBT Lenham Road STNRSP Xxxxxxx Road SUTTSN Sutton Station WDMRTW Xxxxxxxx Road BELMSN Belmont Station RLMNHP Royal Marsden Hospital RLMNHP Royal Marsden Hospital BELMSN Belmont Station CRSBBW West Way SUTTSN Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens WALLFC Wallington Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham SUTTBT Benhill Avenue / Throwley Way WDCTGN Woodcote Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station STHRHP St Helier Hospital SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Low Frequency Route Initial Minimum Performance Standard (4 January 13 September 2014 to 12 September 201426 July 2015) 1.34 minutes Excess Wait Time 85.2% “On-Time” Minimum Performance Standard 1.40 minutes Excess Wait Time 86.0% “On-Time” Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 minutes Excess Wait Time 90.0% “On-Time” Extension Assessment Period Quarter 2 Of Financial Year 2016/17 To Quarter 1 Of Financial Year 2017/18 2017/2018 To Quarter 4 Of Financial Year 2017/2018 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 Not Applicable ROUTE: 391 418 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith KINGCB** Xxxxxxxx Road Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used EPSMCT Epsom Clock Tower KINGES** Eden Street SURHHS Surbiton Hill Road / Xxxxxxxxxx School LGMDHL Hollymoor Lane TOLWRL Xxxx Xxxxxxx Road HRPKCC Hook Road KSRDRL Ruxley Lane KSRDRL Kingston Road / Ruxley Lane HRPKCC Hook Road TOLWRL Xxxx Xxxxxxx Road LGMDHL Longmead Road SURHHS Surbiton Hill Road / Xxxxxxxxxx School ** It is planned to reinstate QSI coverage at KINGCB during this contract. SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 21 June 2014 to 12 September 201431 March 2015) 1.34 1.01 minutes Excess Wait Time Minimum Performance Standard 1.40 1.00 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.85 minutes Excess Wait Time Extension Assessment Period Quarter 2 4 Of Financial Year 2016/17 2016/2017 To Quarter 1 3 Of Financial Year 2017/18 2017/2018 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 Not Applicable ROUTE: 391 75 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond LEWSLV Lewisham Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens CROYFH Park Lane / Fairfield Halls LEWSHP Lewisham Hospital Catford Road / Lewisham WCROBS West Croydon Bus Station FULHBY Fulham SELHSN Selhurst Station CATFTH Town Hall KEWBSN Kew Bridge NDJNCT South Xxxxxxx Clock Tower FRHLPW Xxxxxxx Road SYDMSN Newlands Park PENGPA Penge / Pawleyne Arms PENGPA Penge / Pawleyne Arms SYDMSN Newlands Park NDJNCT South Xxxxxxx Clock Tower FRHLPW Xxxxxxx Road SELHSN Selhurst Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station CATFTH The Catford Broadway LEWSHP Lewisham Hospital SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Low Frequency Route Initial Minimum Performance Standard (4 January 2014 to 12 September 2014) 1.34 minutes Excess Wait Time 83.4 % “On-Time” Minimum Performance Standard 1.40 minutes Excess Wait Time 82.0% “On-Time” Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 minutes Excess Wait Time 86.0% “On-Time” Extension Assessment Period Quarter 2 Of Financial Year 2016/17 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 QC0072 ROUTE AGREEMENT NO: QC43001 QC43101 ROUTE: 391 292 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond BMWDRA Wetherby Road CLDLAS Colindale Asda BMWDSN Elstree & Borehamwood Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith BTOKBY Burnt Oak Broadway BMWDTS Borehamwood Tescos EWSNBS Edgware Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith STRCBL Stirling Corner, Barnet Lane MLHLAC Apex Corner MLHLAC Apex Corner STRCBL Stirling Corner EWSNBS Edgware Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens BMWDTS Borehamwood Tescos BTOKBY Burnt Oak Broadway BMWDSN Elstree & Borehamwood Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 3 January 2014 2015 to 12 18 September 20142015) 1.34 1.05 minutes Excess Wait Time Minimum Performance Standard 1.40 1.10 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.95 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 2017/18 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 2018/19 ROUTE: 391 414 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond PUTBSN Putney Bridge Station CHELHI Imperial Road/ MDHLCH Chippenham Road FULHBY Fulham Broadway Station WRKASN Warwick Avenue Station CHELHP Chelsea Harbour KEWGSN Kew Gardens and Westminster Hospital EGWRSN Edgware Road Station SKENSN South Kensington Station MARBPL Marble Arch Station / Park Lane HPCRKB Hyde Park Corner Station HPCRKB Hyde Park Corner Station MARBPL Marble Arch SKENSN South Kensington Station EGWRSN Edgware Road Station CHELHP Chelsea and Westminster Hospital WRKASN Warwick Avenue Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Broadway Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 1 April 2014 to 12 September 20145 January 2015) 1.34 1.11 minutes Excess Wait Time Minimum Performance Standard 1.40 1.10 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.95 minutes Excess Wait Time Extension Assessment Period Quarter 2 3 Of Financial Year 2016/17 To Quarter 1 2 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 ROUTE: 391 486 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS NGNHSN North Greenwich Station BEXHSC Market Place / Bexleyheath Clock Tower GNCPSY Sainsbury's At Greenwich Peninsula WELLCR Welling High Street / Upper Xxxxxxx Xxxx XXXXXX Xxxxxxxx Stn/ Xxxxxxxx Xxxxxx Xxxx XXXXXX Shooters Hill Road / Well Hall Road CVILSL Charlton Village WCOMHP Xxxxx Xxxxxxxxx Hospital / West Entrance WCOMHP Xxxxx Xxxxxxxxx Hospital / West Entrance CVILSL Charlton Park Road SHOOPS Shooters Hill Road / Academy Road XXXXXX Xxxxxxxx Station / Charlton Church Lane WELLCR Welling High Street SENDSY Sands End/ GNCPSY Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station 's At Greenwich Peninsula SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 21 June 2014 to 12 September 201431 March 2015) 1.34 0.61 minutes Excess Wait Time Minimum Performance Standard 1.40 0.60 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.50 minutes Excess Wait Time Extension Assessment Period Quarter 2 4 Of Financial Year 2016/17 To 2016/2017 to Quarter 1 3 Of Financial Year 2017/18 2017/2018 24 – Hour Services Will QSI Performance for the day-day- service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 Not Applicable ROUTE: 391 T31 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name NADDHW Homestead Way / Milne Park Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green FRSTCL Selsdon Nature Reserve NADDPW New Xxxxxxxxx Xxxx Stop ADDNVL Xxxxxxxxx Village Interchange NADDGW Goldcrest Way / NADDLF Xxxxxxxxxx Xxxx Xxxxx'x Drive NADDLF Xxxxxxxxxx NADDGW Goldcrest Way / King Henry's Drive ADDNSP Gravel Hill NADDPW Salcot Crescent NADDAD New Xxxxxxxxx Baptist Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 13 September 2014 to 12 September 201426 June 2015) 1.34 1.23 minutes Excess Wait Time Minimum Performance Standard 1.40 1.20 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 1.05 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 To Quarter 1 Of Financial Year 2017/18 2017/2018 To Quarter 4 Of Financial Year 2017/2018 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 ROUTE: 391 Not Applicable SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond EALBSN Ealing Broadway Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens BRTXSC Xxxxx Xxxxx Shopping Centre HRLNSN Hanger Lane Station FULHBY Fulham Town Hall KEWBSN Kew Bridge STAPCR Staples Corner QSBPKNB** Beresford Avenue NEASNL Neasden Shopping Centre SBPKSN** Stonebridge Park Station WKENSN West Kensington SBPKSN Stonebridge Park Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus NEASNL Xxxxxxx Close STAPCR Staples Corner HRLNSN Hanger Lane Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station ** It is intended that the QSI point at QSBPKNB will revert to SBPKSN at a future date. SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 3 January 2014 2015 to 12 18 September 20142015) 1.34 0.86 minutes Excess Wait Time Minimum Performance Standard 1.40 0.90 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.80 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 2017/18 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 2018/19 ROUTE: 391 192 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew ENTNLP Little Park Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith TTHLBS Tottenham Xxxx Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith CRRDFR Xxxxxxxxxxxx Road NDPKTS Xxxxxx Drive / Tesco BHPKSN Hail & Ride Xxxx Xxxx Park Station MTGRTR Zambezie Drive BRYSGR Bury Street EDMGBSB Edmonton Green Bus Station TURNCH Turnham EDMGBSD Edmonton Green Church WKENSN West Kensington Bus Station KEWBSN Kew Bridge FULHBY Fulham BRYSGR Bury Street MTGRTR Hail & Ride Town Hall KEWGSN Kew Gardens Road BHPKSN Xxxx Hill Park Station NDPKTS Xxxxxx Drive / Tesco CRRDFR Xxxxxxxxxxxx Road SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 1 January 2014 to 12 September 20142 January 2015) 1.34 1.11 minutes Excess Wait Time Minimum Performance Standard 1.40 1.10 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.95 minutes Excess Wait Time Extension Assessment Period Quarter 2 3 Of Financial Year 2016/17 To Quarter 1 2 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 ROUTE: 391 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS BLUEBS Bluewater Shopping Centre WOOLTS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond / Greens End DARTMS Market Street WOOLAS Woolwich Arsenal Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham CRAYTH Crayford Town Hall KEWBSN Kew Bridge PLUMSN Plumstead High Street / Plumstead Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham BEXHSC Market Place / Bexleyheath Clock Tower UPWLWS Upper Xxxxxxx Xxxx / Xxxxxxx Street WELLCR Welling High Street / Upper Xxxxxxx Xxxx WELLCR Welling High Street UPWLWS Upper Xxxxxxx Xxxx / Xxxxxxx Xxxxxx XXXXXX Xxxxxxxx Xxxx Xxxx / Xxxxxxxxxxx Clock Tower PLUMCR Plumstead Corner / Rockmount Road CRAYTH Crayford Town Hall KEWGSN Kew Gardens PLUMSN Plumstead Road / Plumstead Station DARTHG Dartford Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 3 January 2014 2015 to 12 18 September 20142015) 1.34 0.86 minutes Excess Wait Time Minimum Performance Standard 1.40 0.90 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 0.80 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 2017/18 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 2018/19 ROUTE: 391 364 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx ILFDHS Hainault Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond DAGEBL Ballards Road ILFDSN Ilford Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens DGHYPA Heathway BCONMC Martins Corner / Valence LEYSPR Perth Road Avenue GOODSN Goodmayes Station FULHBY Fulham Town Hall KEWBSN Kew Bridge GOODSN Goodmayes Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens BCONMC Martins Corner / Valence Avenue ABRSML Wards Road DGHYPA Heathway ILFDSN Ilford Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 3 January 2014 2015 to 12 18 September 20142015) 1.34 minutes Excess Wait Time 79.3% “On-Time” Minimum Performance Standard 1.40 minutes Excess Wait Time 78.0% “On-Time” Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI QSI Threshold 1.20 minutes Excess Wait Time 82.0 % “On-Time” Extension Assessment Period Quarter 2 Of Financial Year 2016/17 2017/18 To Quarter 1 Of Financial Year 2017/18 24 – Hour Services Will QSI Performance for the day-service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT NO: QC0020 ROUTE AGREEMENT NO: QC43001 ROUTE: 391 2018/19 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond MORDSN Morden Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew HERNDR Herne Hill Station MTCHFG Raleigh Gardens CROXTP Croxted Road / Thurlow Park Road MITCSR Mitcham Lane / Southcroft Road TLSHCR Tulse Hill Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham STRESL Streatham / St Xxxxxxx'x Church SMHLSN Streatham Hill Stn / Streatham Hill SMHLSN Streatham Hill Stn / Streatham Hill STRESL Streatham / St Xxxxxxx'x Church TLSHTH Tulse Hill Tavern MITCSR Mitcham Lane / Southcroft Road CROXTP Thurlow Park Road / Croxted Road MTCHFG Mitcham Fair Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA

MINIMUM PERFORMANCE STANDARDS AND QSI THRESHOLD. Minimum Operated Mileage Standard 98% Route Categorisation High Frequency Route Initial Minimum Performance Standard (4 January 13 September 2014 to 12 September 201426 June 2015) 1.34 1.02 minutes Excess Wait Time Minimum Performance Standard 1.40 1.00 minutes Excess Wait Time Method of monitoring QSI Performance Full iBus QSI Coverage Locations See attached Locations list of Full iBus QSI Locations QSI Threshold 1.20 0.85 minutes Excess Wait Time Extension Assessment Period Quarter 2 Of Financial Year 2016/17 To Quarter 1 Of Financial Year 2017/18 2017/2018 To Quarter 4 Of Financial Year 2017/2018 24 – Hour Services Will QSI Performance for the day-day- service only be used for calculating Performance Payments and assessing Contract Extension Criteria. N/A FRAMEWORK AGREEMENT Not Applicable NO: QC0020 ROUTE AGREEMENT QC0021 NO: QC43001 QC44501 ROUTE: 391 286 SCHEDULE ID - ATTACHMENT OUT DIRECTION BACK DIRECTION Timing Point Code Stop Name Timing Point Code Stop Name RICHGS GNCHCS Greenwich Town Centre / SIDCHB Queen Mary's Hospital / Cutty Sark 'B' Block EGRNVH Vanbrugh Hill BHTHRS Stratheden Parade RCHWDP Dover Patrol ELTMCH Eltham High Street / Well Hall Road BXRDRR Riefield Road SIDCPS Carlton Road BXRDRR Riefield Road ELTMCH Eltham High Street / Xxxxxx Street SENDSY Sands End/ Sainsbury’s RICHSN Richmond Place RCHWDP Xxxxx Xxxx Blackheath / Royal SIDCSN Sidcup Station CHELHI Imperial Road/ Chelsea Harbour KEWGSN Kew Gardens Station FULHBY Fulham Town Hall KEWBSN Kew Bridge Station WKENSN West Kensington Station TURNCH Turnham Green Church HAMMBU Hammersmith Bus Station V GR Stamford Brook Bus Garage V GR Stamford Brook Bus Garage HAMMBU Hammersmith Bus Station TURNCH Turnham Green Church WKENSN West Kensington Station KEWBSN Kew Bridge FULHBY Fulham Town Hall KEWGSN Kew Gardens Station BHTHRS Standard EGRNVH Vanbrugh Hill SCHEDULE IIA VEHICLE SPECIFICATION This Schedule comprises the following: Part 1 Vehicle Description Part 2 No longer used SCHEDULE IIA