Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target General Patrol Time Based Daily frequency 3x / day Traffic mgmt Management On Call Until trucks clear Incident response Management On Call Until resolved Crowd Mgmt Management On Call Until resolved Community mtg participation Management On Call Attend Itinerant intervention Time Based Contact and referral to City Within 24 hours 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Accounting – Accounts Receivable Accuracy 1. Accurate activity based billing data 1. 100% Accounting – Accounts Payable Management 1. Public works contracts paid within statutory period. 2. Open payables over 60 days 3. Rec’d not invoiced report reconciled weekly 1. 100% 2. $0 3. Resolved within 1 month
Performance Measures and Metrics. 1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be charged to the Alliance as follows: • Fixed allocation – Charged as a fixed allocated percentage or formula that will be applied monthly to the actual expenditures. • Project Charges – Charged to specific projects based on current procedures. • Fee for Service/Variable – Charges will be tracked and charged based on level of use monthly at rates agreed to when need for service is determined.
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed.
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Tacoma activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure3 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Example - Accounting Time Based - Days to complete monthly close - Days to complete quarterly close - X days - X days Example - Finance Time Based Meet budget deadlines: - Complete Prelim Budget Document - Present Prelim Budget in Study Session - Present Final Budget to MM 10/2/2019 10/30/2019 11/13/2019 Example - Treasury Management Maintain Cash on Hand consistent with policy (input calculation here) Example - Payroll Accuracy - # payments requiring manual intervention - Number of out of cycle payments pmts pmts 3 Type of Measure Options: - Time Based – measure is time bound – duration, frequency, by a specific date, etc… - Management – measure dealing with or controlling issues, communications, or staff - Accuracy – measure to have a specified level of accuracy to be measurable - Other – measure that doesn’t fit into category above
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the NWSA activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The POT’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure1 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target CBP facility costs Percent of CBP time spent supporting homeport time activities vs NWSA. supportin homeport business
Performance Measures and Metrics. This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the NWSA activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Tacoma and The Northwest Seaport Alliance have identified activities critical to meeting The POT’s business requirements and have agreed upon how these activities will be assessed. Service Area Type of Measure1 Performance Measure (SMART - Specific, Measurable, Achievable, Relevant, Time Bound) Target Revenue management Management Monitor auto volumes to ensure that minimum payment is accurately identified and invoices Estimated $2.9 million revenue
