Common use of Mobile Services Clause in Contracts

Mobile Services. Service standards 2.1.1 You acknowledge that We are entirely dependent upon Our suppliers and the Network Operator in relation to the quality of Airtime, in terms of line clarity, and call interference and the geographic extent of Airtime coverage and local geography, topography and/or atmospheric conditions and/or other causes of physical or electromagnetic interference that may from time to time adversely affect the provision of Airtime. 2.1.2 Our “Pay-As-You-Go” service is not part of these terms and conditions and is covered by Our separate terms and conditions available on Our Website. Provision of and Use of the Mobile Services 2.1.3 On acceptance of an application by You, We agree and undertake to use reasonable endeavours to provide the Mobile Service on the following terms: (a) We will provide the Mobile Services by a date which We will specify. If You request any change to Your Application Form then We may need to determine a new date for provision of the Mobile Services. All dates for provision are estimates only. We accept no liability for failure to meet any estimated date for provision. (b) We will operate a fault reporting service in respect of the Mobile Services but not if Your Handset has not been purchased from Us. You should report any faults in the Mobile Services to the Business Services Team. (c) We will provide the Airtime to You and will use reasonable endeavours to procure the Mobile Service from the Network Operator on a 24 hour a day 365 days per year basis and connect and activate each SIM Card on to the Airtime and to allocate numbers appropriately to each SIM Card. (d) You agree not to use SMS for the purpose of marketing or advertising. (e) You agree that We are acting as a mobile virtual network operator and as such have no knowledge of, involvement with, or liability for the specific content of any SMS text messages sent to You. (f) You agree not to use Your SIM card in, or connected to, any device that is not Your Handset or Dongle. (g) You agree not to use the Mobile Service in any way that adversely impacts the Service to Our customers. (h) The SIM card provided by Us may have been programmed so that You will not be able to use overseas networks or to make international or premium rate calls. If You want to make such calls then You can call Our Customer Services Team. We may agree to these facilities available after making credit checks and We may ask You to pay a reasonable non-interest bearing deposit as security against any monies You may owe Us in the future prior to allowing You to make such calls. 2.1.4 Depending on which Service You have, there may be a set Monthly Data Usage Allowance. The total volume of data transferred over Your connection, both download and upload is measured. Exceeding this allowance incurs charges as set out in the Price List. 2.1.5 We will use reasonable endeavours to notify You via email when You have used 80% and 100% of Your Monthly Data Usage Allowance during a monthly period. It is Your responsibility to provide Us with a working email address, and to check these for notifications. The timeliness, accuracy or delivery of these notifications does not affect Your liability to pay for Charges incurred if the Monthly Data Usage Allowance has been exceeded.

Mobile Services. Service standards 2.1.1 You acknowledge that We are entirely dependent upon Our suppliers and the Network Operator in relation to the quality of Airtime, in terms of line clarity, and call interference and the geographic extent of Airtime coverage and local geography, topography and/or atmospheric conditions and/or other causes of physical or electromagnetic interference that may from time to time adversely affect the provision of Airtime. 2.1.2 Our “Pay-As-You-Go” service is not part of these terms and conditions and is covered by Our separate terms and conditions available on Our Website. Provision of and Use of the Mobile Services 2.1.3 On acceptance of an application by You, We agree and undertake to use reasonable endeavours to provide the Mobile Service on the following terms: (a) We will provide the Mobile Services by a date which We will specify. If You request any change to Your Application Form then We may need to determine a new date for provision of the Mobile Services. All dates for provision are estimates only. We accept no liability for failure to meet any estimated date for provision. (b) We will operate a fault reporting service in respect of the Mobile Services but not if Your Handset has not been purchased from Us. You should report any faults in the Mobile Services to the Business Services Team. (c) We will provide the Airtime to You and will use reasonable endeavours to procure the Mobile Service from the Network Operator on a 24 hour a day 365 days per year basis and connect and activate each SIM Card on to the Airtime and to allocate numbers appropriately to each SIM Card. (d) You agree not to use SMS for the purpose of marketing or advertising. (e) You agree that We are acting as a mobile virtual network operator and as such have no knowledge of, involvement with, or liability for the specific content of any SMS text messages sent to You. (f) You agree not to use Your SIM card in, or connected to, any device that is not Your Handset or Dongle. (g) You agree not to use the Mobile Service in any way that adversely impacts the Service to Our customers. (h) The SIM card provided by Us may have been programmed so that You will not be able to use overseas networks or to make international or premium rate calls. If You want to make such calls then You can call Our Customer Services Team. We may agree to these facilities available after making credit checks and We may ask You to pay a reasonable non-interest bearing deposit as security against any monies You may owe Us in the future prior to allowing You to make such calls. 2.1.4 Depending on which Service You have, there may be a set Monthly Data Usage Allowance. The total volume of data transferred over Your connection, both download and upload is measured. Exceeding this allowance incurs charges as set out in the Price List. 2.1.5 We will use reasonable endeavours to notify You via email when You have used 80% and 100% of Your Monthly Data Usage Allowance during a monthly period. It is Your responsibility to provide Us with a working email address, and to check these for notifications. The timeliness, accuracy or delivery of these notifications does not affect Your liability to pay for Charges incurred if the Monthly Data Usage Allowance has been exceeded.

Mobile Services. Service standards 2.1.1 You acknowledge that We are entirely dependent upon Our suppliers and the Network Operator in relation to the quality of Airtime, in terms of line clarity, and call interference and the geographic extent of Airtime coverage and local geography, topography and/or atmospheric conditions and/or other causes of physical or electromagnetic interference that may from time to time adversely affect the provision of Airtime. 2.1.2 Our “Pay-As-You-Go” service is not part of these terms and conditions and is covered by Our separate terms and conditions available on Our WebsiteWebsite and at xxxx.xxxxxxxx.xxxx. Provision of and Use of the Mobile Services 2.1.3 On acceptance of an application by You, We agree and undertake to use reasonable endeavours to provide the Mobile Service on the following terms: (a) We will provide the Mobile Services by a date which We will specify. If You request any change to Your Application Form then We may need to determine a new date for provision of the Mobile Services. All dates for provision are estimates only. We accept no liability for failure to meet any estimated date for provision. (b) We will operate a fault reporting service in respect of the Mobile Services but not if Your Handset has not been purchased from Us. You should report any faults in the Mobile Services to the Business Services Team. (c) We will provide the Airtime to You and will use reasonable endeavours to procure the Mobile Service from the Network Operator on a 24 hour a day 365 days per year basis and connect and activate each SIM Card on to the Airtime and to allocate numbers appropriately to each SIM Card. (d) You agree not to use SMS for the purpose of marketing or advertising. (e) You agree that We are acting as a mobile virtual network operator and as such have no knowledge of, involvement with, or liability for the specific content of any SMS text messages sent to You. (f) You agree not to use Your SIM card in, or connected to, any device that is not Your Handset or Dongle. (g) You agree not to use the Mobile Service in any way that adversely impacts the Service to Our customers. (h) The SIM card provided by Us may have been programmed so that You will not be able to use overseas networks or to make international or premium rate calls. If You want to make such calls then You can call Our Customer Services Team. We may agree to these facilities available after making credit checks and We may ask You to pay a reasonable non-interest bearing deposit as security against any monies You may owe Us in the future prior to allowing You to make such calls. 2.1.4 Depending on which Service You have, there may be a set Monthly Data Usage Allowance. The total volume of data transferred over Your connection, both download and upload is measured. Exceeding this allowance incurs charges as set out in the Price List. 2.1.5 We will use reasonable endeavours to notify You via email when You have used 80% and 100% of Your Monthly Data Usage Allowance during a monthly period. It is Your responsibility to provide Us with a working email address, and to check these for notifications. The timeliness, accuracy or delivery of these notifications does not affect Your liability to pay for Charges incurred if the Monthly Data Usage Allowance has been exceeded.