Monitoring of Performance. 12.1 The Service Provider shall be responsible for monitoring its performance of the Services and its other obligations under this Agreement and for reporting on that performance to the Network Operators in accordance with Clause 13, Schedule 4 and Schedule 6. If the Service Provider fails to provide the Services in accordance with the Service Standards or the Performance Indicators, the Service Provider shall: (a) identify the cause of any failure to provide the Services in accordance with a specific Service Standard or Performance Indicator and the extent to which, if at all, any Network Operator may have contributed to that failure; (b) inform each Network Operator of such action necessary to correct such failure and prevent it from recurring, in accordance with paragraphs 1.2(a) to (e) of Schedule 9; and (c) keep each Network Operator advised of the status of remedial efforts and any rectification being undertaken.
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Samples: Agency Services Agreement, Agreement for the Provision of Information, Data Processing, Invoicing and Supply Point Administration Services, Agreement for the Provision of Information, Data Processing, Invoicing and Supply Point Administration Services
